No news found with your current search criteria.
The car was washed for us but unfortunately not dried properly which left water marks, taking me sometime to try getting them removed.
I was given regular updates regarding the repairs to my car.
Courteous attention upon reception and comfortable surroundings in the lounge/waiting area.
Not the greatest value for money for a scheduled service, but a trustworthy supplier.
Service assistant (Matt Clare?) was very helpful, informative and polite and the car was available as per the advised timescale
The work was done to my knowledge, but when I drove away the hazard light was still showing on the dashboard, so I need to go back and get that reset or whatever needs to happen
My tyres were changed quickly as I had asked.
There was nothing to fault, I was totally looked after.
Overall experience wasnt great and queries were difficult to get answered
Everythink was done to a very high standard
The car came back with a broken heater blower and Im being asked to pay for the diagnosis.
Very helpful, cheerful staff. Not forgetting the delicious cup of coffee that is offered when we have to wait to see someone!
very good service
Lovely staff, courteous, efficient and good communications
The service quality is always good
Still waiting for a part to come in, so original problem still exists. Part is coming from Germany, so not surprised its taking some time.
A pleasant experience and very efficient
In my haste to save on loan vehicle hire I didn't realise that different branches of the same franchise necessarily recognise and accept offers attached to deals i.e. Brighton no charge for loan but didn't honour the free MOT for life from Hailsham
They did everything I asked for plus upgrades .I must say that I was very impressed .
Service process efficient from start to finish. This was a wait Service....at my choice and the coffee was great too!
Poor communication following service/ MOT led to a delay in collecting the vehicle. I found it difficult calling reception and getting through. Messages that were left were not acted on/ I didn't receive a call back.
You've had my car in for body shop repair for around 7 weeks so far - I have twice been out and rejected the quality of the repair. It has been a challenge getting status updates - I am always the one chasing for an update rather than being called
Car collected easy and efficient
The service was able to be included in my service pack which was great, and I enjoy recieving the video. The car was cleaned properly- streaks down the doors.
They did everything asked of them.
Courtesy car organised
The service staff are always friendly and efficient, the dealership is inviting with excellent waiting area facilities. The car is always thoroughly cleaned to a high standard as part of the service.
Again swift and friendly service
Very easy to book and excellent customer service throughout the process. the staff were friendly, knowledgeable and supportive.
Job was done as promised
We asked for a 'stall' to be investigated. We were charged over £400 for the repair. However it still 'stalls' so we wish to be repaid. Is this stalling anything to do with the general recall of 2007 and post BMW 3 series for stalling?
Due to the flaking alloys.
As above, plus staggered service schedule in effect staggers expenditure.Reasonably priced.
My car was picked up and repaired quickly and I was informed of the progress of the work up until completion.
See the earlier response.
Work done under guarantee. Car cleaned. What's not to like?
Efficient and courteous treatment, an very good coffee.
I've got more than expected - the video from the inspection is an absolute wow factor.
Good service when arrived.
The price I finally paid was cheaper than originally quoted
Good service desk. Car serviced on schedule. No delays. Had a slightly sticky park brake. Techs looked at it, but not completely fixed.
According to the invoice all checks were completed and I must assume that the work was carried out Because I was incompacitated I ask for and received a pick up and deliver service whIch my regular garage could not offer
The experience was excellent from start to finish. The layout of the dealership is fantastic and the staff are amazingly helpful. I loved the video from the technician after the work was complete so I could see the underbelly of the car. Brilliant
There was a delay factor created by storage arrangements in relation to replacement tyres. However, there was courteous attention in resolving it.
As above always the best service.
It was handled quickly and efficiently
Took me 7 calls to the automated answering service before I could book the car in. No one answered and each time I gave up after several minutes on hold. This never used to be a problem before they introduced a centralised automated answer service.
The booking process was very poor with me having to wait over 30 minutes on two occasions just to get through on the new line. In the end I called Chandlers direct and got put through that way. This is very poor for such a prestige brand
reported fault was rectified and quicker than expected
No issues with any part of service
Resolved my tyre problem quickly and expertly.
Cant fault the service!
Jobs are always carried out with professionalism and to a very high standard. I am always asked if I am happy, with the work that has been carried out at the time too. A very complete service.
It fixed the issue
As above Matt is a credit to your showroom
Friendly, efficient service and great coffee!
because i was completely satisfied
The staff were friendly and efficient.
As always, Chandlers treat me and my car like VIP's. I always feel comfortable in their hands. This year I have had financial difficulties brought about by illness but my service consultant, Matt Clare, gave service and attention beyond expectation.
Friendly, accessible, helpful, knowledgeable staff. Always helpful.
Good communication and information on progress throughout
Knowledge m technician - James - great ambassador for Chandlers and bmw brands
The work to my car was completed as agreed and returned to me cleaned inside and out. Excellent service.
All problems resolved as expected. Good that in depth testing done before recommending replacement parts
I had an issue. It was resolved by the next day and covered by my warranty.
No courtesy cars available again
They are so helpful an very knowledgeable and quick
I was kept informed of progress and the work was completed to my complete satisfaction.
Good experience slightly let down though by the fact that not all my settings were successfully transferred back to my car, specifically the electronic seat settings. Still fiddling to replicate what I had before the service.
Friendly service, latte coffee and biscuits but most important the wash and clean bringing my dream machine back to showroom condition. Worth the service just for that
overall experience walking into the dealership clean tidy well lit, staff helpful and professional in appearance and product knowledge, never been served a bad latte!!!
All top level service
Prompt efficient service by the friendly staff, good value and a car returned washed and valeted,
Friendly efficient service
I sent the car to be cleaned and polished. It was cleaned and polished as required.
They did what they said they'd do and I felt looked after
Again level of service , the way in which you are told about problems and cost and updated throughout . Time taken for repair was good.
Knowledgeable and careful service
Always the most helpful people
Again service staff are very heipful and knowledgeable .
The only reason for not saying 'completely satisfied' is the delay in receiving my car which I understand was not due to any fault of the dealership.
Couldn't be faulted.
Ian couldn't have been more helpful.
Straightforward, no pressure
The car was delivered on time and properly prepared on delivery on 23/3/18.
Easy process, great service, personable and professional sales team. Very pleased with our car.
All very good.
Good friendly service. Very straightforward to deal with.
As a car purchasing experience this could not have been more pleasant, from our initial enquiry, test drive and handover, everything was highly satisfactory.
Sales team always in touch every step of the way
Really smooth. Was a bit uncertain at first as was first BMW and didnt know whether it was the best move. Also unsure how easy to px existing car and get the right model for me. Helpful guidance from all concerned both online and in person.
Good comms, though the period before delivery to dealer could have been updated better
Great service from Bradley, really helpful and knowledgeable about the car. He has gone out of his way to help resolve the problem with my new car.