For the reasons given above.
Everything was done as I expected - there was a courtesy car available and my own car was returned cleaned and in good order.
Comprehensive report supplied after minor work carried out. Leaving me informed of the condition of the car.
Couldnt fault anything
Everything from making the appointment to dealing with the issue was as straight forward as I could expect. Friendly and helpful staff, issue resolved with a single signature taken in the early stages, faultless service
For the reasons outlined above. My booking was easy to arrange and the work was carried out as anticipated. The car cleaning is a good 'add on'.
car was ready before due time
Everything went smoothly
They listened and attended to the problems I was encountering
Repair completed on time
The number of characters you provide for comments is insufficient which suggests you are not open to receiving them. my complaint will be sent to the Managing Director.
Because I bought a bmw m3 from them and had nightmares with it and they helped me get out of the car and into something else
Same as above
I also appreciated the wait service as I prefer to drive in and out myself.
Recently I had a service done and everything was completed and my car was delivered to my home on the same day.
Given good and helpful advice whenever I have used this garage
My first visit to Chandlers and so far every impressed
the team were very helpful, found me a desk to work at and gave me a coffee - lovely, also met timescales
Problem with defective door seal which should have been fixed when I bought the car from cooper cobham has not been sorted, still awaiting cooper to accept liability and pay for repairs
Have used Brighton dealership for last 15 years and always had good service.
I am always dealt with, with care and made to feel that the work being carried out on my vehicle is a top priority. Special mention must be made to Dustin Court in parts, who always bends over backwards to deal with my difficult requests.
The service from everyone was excellent, including the receptionist, cafe assistant and the video that I received. I particularly liked the video and health report on the car.
See my first answer
Car collected on timeService date booked not too far in advance
Took their time to deal with my requests
Polite and cost conscious
A faulty part that was placed 8 months ago caused a complete electrics failure yet I still had to pay. My car was dirty on return to me and needed recleaning
Overall excellent, but a bit difficult to park at dealership.
I was very impressed with the service engineers who helped to deal promptly with a fault that emerged after fuel injectors had been installed In a short time I was able to leave with the car performing perfectly .
As last comment.
it was just an MOT but was all dealt with very efficiently
Always pleasant and efficient.
prompt service, done well
Good customer service - makes chandlers Brighton stand head and shoulders above the others.
The care from the team and the car is beautiful
prompt and collected and delivered my car
my problem was resolved 100%
They know how to look after and retain their customers.
They dealt with us well
This is because Im very OCD about my car and when I got it back it was still mint so very pleased
On the whole a trouble free experience
They did what I wanted them to do.
The work was done well but comments by reception staff were just what the receptionist was told to say. I wish the reception staff had more workshop and engineering experience. I expect more than what BMW list as a minimum.
Excellent customer service
I highlighted a concern I was having with the tyre, they advised that they checked it and everything was fine. Later in the week I took it to another garage and was advised that the wrong size tyre was on the car and thats why it was making a noise.
All my profile settings were deleted
Painless experience by mr Clare
Excellent customer care.
Work accomplished and car was ready for the time I requested.
all work was done but car was not washed. After paying £450 for the service it would have been nice if it had come back clean.
All things done as asked and information given about the work that was done.
In support of the BMW M5 Launch event I was contacted via the BMW Car Club to see if I would loan my E34 M5 to display. I contacted the Service Dept have two jobs carried out after the event. Prior to collection I discovered the work hadn't been done
Again excellent service from start to finish
I was kept informed at every step of the process even though the problem is not resolved yet due to the need for ordering parts I know what is happening
A problem was identified with one of my tyres , a nail waitress discovered in one . I was told the tyres are run flats but apparently they are not
The dealership welcomed me with open arms and willing to discuss alternatives to suit my budget.
Very pleased as they found and corrected the long term problem with a knock from the front offside suspension over bumps/dips.I was also kept very well informed by Will on the service desk throughout the complete repair process.Excellent service!
Knowledgeable and efficient personnel.
Polite,fast and efficient.
Prompt, efficient and friendly service.Went out of way to answer our questions.
The team are very good but the prices are high
Very good after service
Because I was
As before complete quickly and all explained
Always great customer service and I feel I can trust them.
Service personnel very helpful.
To be fair I was only in for a puncture but the service personnel gave good service and even managed a small discount.
Very impressed with the under car video and commentary plus the very comprehensive written report on the car in general. The usual wash and vacuum was appreciated, not to mention the pick up and return of the car. Excellent.
Service took 30 minutes longer than 90 minutes estimated.
The only reason I have given a 4 was the Valvet inside the car was still dirty.
I asked for an adjustment to my handbrake and this was taken care of to my complete satisfaction. Then my car was washed and cleaned prior to my collection.
Despite the excellent service from Matt, the service from the BMW emergency team and Enterprise was extremely disappointing with conflicting stories from both parties and delivery slots not honoured.
When I came in for the service I could not have the courtesy car as there were points on licence - had to be rearranged for a week later - very frustrating when BMW never communicated this information prior and I had arranged to be local.
Good, polite service including video presenting any current or potential short/medium term issues e.g. type wear.Car returned sparkling clean.
They forgot to fill up the screen wash tank
The process of booking the service was very easy and they cleaned the car which was a bonus.
everything on time and meet with my expectations
The service was smoothe. Promises were met and hand over was quick. Specifically the service provided by Bradley Millkin.
Sean and Chris made this a very smooth process
Handover was enjoyable
Chandlers is a really good centre. They cannot do enough to ensure you feel happy and have a good deal. Purchase was easy and picking up my new car was a delight.
All good. Change of salesman during process not a problem. Minor glitch as car registered to 'Andy....' rather than 'Andrew......'. Overall pretty good support from Chandlers though.
Everything is made easy and I really feel they appreciate my business.
Excellent overall service. Kept me informed of some inevitable delays as new model.
Found a car that met my demands and resolved any issues promptly
From start to finish service was impeccable
Seemed rather painless
Easy, quick and very helpful
Gerald Teahan was excellent in updating us with progress in regard to delivery date, explained all controls and gave complete guidance and all our questions in a professional manner to which we have become accustomed to from Chandlers staff.
As I said above, everyone at BMW Chandlers, from the kind lady who makes the coffee to the Salesman who was so helpful, I enjoyed the experience and love the car!
Kept supplied with drinks and looked after.
The sales team worked hard to find a car and financial packaged that made the car affordable to me.
A very welcoming and inviting showroom with lovely staff
The attention to detail by the sales executive and business manager is a big credit to Chandlers BMW.Any questions i had regarding my new purchase were dealt with immediately and i was always kept up to date on the order process.
It all went smoothly which is what I would have expected.
Extremely efficient service
I was given good service
2nd car I've bought from Sean in as many years.
Communication from the date of order to delivery was very good with regular status updates. Documents were prepared in advanced of the handover which was as a result very straightforward.
The sales executive who handled the sale was knowledgeable and courteous. He provided all the information required to ensure we were fully informed on all aspects of the purchase. We would be more than happy to deal with him againWe in the future.
I came away with a good deal and a great car.