Quick service and work comoleted quickly with discount and ca wash imcluded.
Excellent service provided by your service desk.
Initiative / response to concerns
Fault diagnosed, loan vehicle provided , work completed ahead of schedule
The work required was diagnosed and completed swiftly.
Car fully serviced, picked up and returned to me fully valeted.
Unable to say with certainty that the fault has been cleared but clear instructions of action required if fault persists.
Again, initial experience purchasing was fantastic however feel a little let down by last appointment
The service department were excellent. Although the problem was not fixed- they took the time to explain everything to me
Efficient. Only gripe relates to cost of service
Booking the car in was a real problem, I phoned 3 times and was unable to get through, why won't anyone answer the phone over a 17 minute elapsed period?The car did not need washing so I asked if it could be vacuumed, I was told only the front, why?
Always room for improvement
Efficient, if pricey
Once the car was at Chandlers, the problem was fixed in a timely manner
I have now used Bmw Chandlers for over 10 years. They have never let me down. Never had to go back after my repairs or services. I feel like part of the team as I know every step of the service. Brilliant staffs. I feel very privileged.
The service was fine. The employee I spoke to was excellent.
MOT was complete quickly and car returned nicely cleaned. Waiting area comfortable and staff courteous.
The work was done as was scheduled.
Very courteous , everything happens when/as they said it would
Brake service carried out, wheel rim refurbished and car valeted
Thank you for your custom, and your kind words about Matt
All round experience.In particular Matt Clare
Thank you very much for your lovely comments, and your valued custom!
Thanks for your valued business!
was enquiring about poor fuel consumption on new 118i; told told consumption is as expected
Thanks for your valued custom!
Because despite it al being a Greta experience the bulb that I had replaced has gone again.
I am sorry to learn you have had a second bulb failure, however appreciate your kind comments about the service.
service completed quickly, was well looked after while I waited, service results explained to me clearly, car nicely cleaned after service
Thank you for your kind words, and valued custom!
A very positive experience.
Thanks for your great comments, and valued custom!
Loan car arranged for warranty issue. Plenty of notice for planned work. I left my new spotless X5 at the garage and received a dirty replacement car. On my request it was give a service clean externally. However inside it was dirty.
Your comments are noted, and we apologise for this experience. It is difficult to keep our vehicles fully clean in the winter, however will review the process.
Efficient and communicated well.
Your comments are very much appreciated; thank you for using Chandlers Brighton!
As above really, just felt that the service engineers actually cared about my car.
Many thanks for your comments, they are always appreciated.
The service experience was exemplary - I was provided with a courtesy car and it was not a problem when I had to flex the booking.
We really appreciate your lovely comments, and your valued custom.
everything went well
Thank you for using Chandlers Brighton
Service staff had all my paper work available when checking the car in and following completion of the service all was explained on the result or any items to keep an eye on
We're really pleased to look after you and your BMW. Thanks for your valued business.
Always willing to help
Thanks for your kind words. Your custom is really appreciated!
Boot problem has reoccurred after just one week so not completely happy
Well organised, everything clearly explained.
We really appreciate your positive feedback. Thank you!
They are ok... I have had a few small issues over the years... but I don't really have any other option if I want to continue with BMW service record.
Thank you for taking the trouble to comment on your experience. We would very much hope that we can have an opportunity in the future to re-establish your faith in the BMW Brand.
Thank you for your business!
Problem identified quickly and advice re long term efficiency and cost was given by service advisor.
Your customer is greatly appreciated, as are your kind words!
already mentioned above
car wasnt cleaned when it came backno call when the car was dropped back
The service advisor was friendly, knowledgeable & personable.Also, I asked to see the actual person who serviced my car as I wanted to ask a few questions & thank him personally & he was "old school" & very humble, which was lovely to see.
It would have been higher but I was loaned a car that had a known slow puncture and had to keep adding air as it was dangerously low.
Everything worked smoothly
Everything completer satisfactorily...good service
I was treated very well during my wait for the work on the car to be completed
Because they just get on with it! Always efficient in carrying out what is needed & what is arranged.
Excellent personal service
always you give a great service
Shoddy work was carried out at Chandlers, Hailsham. They gave me £100 off of my next service. I had to actually go further than service reception to have it honoured at Hove when diagnosing a fault
I was dealt with promptly, efficiently and with courtesy. However I'm still waiting confirmation of the charge
job was quoted promptly, completed on time and with detailed updates thoughout. brilliant service as ever from the team at chandlers
As first answer
Work carried out on time, problem resolved, and car cleaned.
Easy to make convenient appointment, offered car replacement for the day, reminded of appointment by text and email (which I liked, even tho' I was remembering) dealt with efficiently and politely
Everything was done as I expected - there was a courtesy car available and my own car was returned cleaned and in good order.
For the reasons given above.
Everything from making the appointment to dealing with the issue was as straight forward as I could expect. Friendly and helpful staff, issue resolved with a single signature taken in the early stages, faultless service
Comprehensive report supplied after minor work carried out. Leaving me informed of the condition of the car.
Couldnt fault anything
For the reasons outlined above. My booking was easy to arrange and the work was carried out as anticipated. The car cleaning is a good 'add on'.
Everything went smoothly
car was ready before due time
They listened and attended to the problems I was encountering
Repair completed on time
Because I bought a bmw m3 from them and had nightmares with it and they helped me get out of the car and into something else
Same as above
Recently I had a service done and everything was completed and my car was delivered to my home on the same day.
I also appreciated the wait service as I prefer to drive in and out myself.
My first visit to Chandlers and so far every impressed
the team were very helpful, found me a desk to work at and gave me a coffee - lovely, also met timescales
Given good and helpful advice whenever I have used this garage
Problem with defective door seal which should have been fixed when I bought the car from cooper cobham has not been sorted, still awaiting cooper to accept liability and pay for repairs
Have used Brighton dealership for last 15 years and always had good service.
I am always dealt with, with care and made to feel that the work being carried out on my vehicle is a top priority. Special mention must be made to Dustin Court in parts, who always bends over backwards to deal with my difficult requests.
The service from everyone was excellent, including the receptionist, cafe assistant and the video that I received. I particularly liked the video and health report on the car.
See my first answer
very good sales person, questions answered, helping choosing offered
The sales people are good and polite and make you feel relaxed about it.
As shown, no criticisms whatever.
Gerald at chandlers Brighton I have always bought my cars of him as he is the most helpful and professional and no sales man pressure, would always recommend Gerald to all family and friends.
Alex Evans was fantastic - stayed in contact throughout the sale and worked around our schedule not his, and for this we are very grateful!
Thank you so much for your lovely comments; we will make sure Alex gets the recognition for a job well done. We hope you continue to enjoy your BMW experience!
Everything went smoothly
Thank you very much for your kind comments, and your valued business!
everything on time and meet with my expectations
Your comments are much appreciated; enjoy your BMW experience!
Sean and Chris made this a very smooth process
Thank you for your valued custom, and your kind words
Handover was enjoyable
Thank you so much for your ongoing custom, we hope you continue to enjoy your BMW experience!
Chandlers is a really good centre. They cannot do enough to ensure you feel happy and have a good deal. Purchase was easy and picking up my new car was a delight.
Thank you so much for your business, and the very kind words about Sean. We'll make sure he gets the recognition.
Everything is made easy and I really feel they appreciate my business.
We really appreciate your ongoing custom, and thank you for your valued comments
Excellent overall service. Kept me informed of some inevitable delays as new model.
Found a car that met my demands and resolved any issues promptly
From start to finish service was impeccable