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Prompt, efficient and friendly service.Went out of way to answer our questions.
The team are very good but the prices are high
Very good after service
Because I was
As before complete quickly and all explained
Service personnel very helpful.
Always great customer service and I feel I can trust them.
To be fair I was only in for a puncture but the service personnel gave good service and even managed a small discount.
Very impressed with the under car video and commentary plus the very comprehensive written report on the car in general. The usual wash and vacuum was appreciated, not to mention the pick up and return of the car. Excellent.
The only reason I have given a 4 was the Valvet inside the car was still dirty.
Service took 30 minutes longer than 90 minutes estimated.
I asked for an adjustment to my handbrake and this was taken care of to my complete satisfaction. Then my car was washed and cleaned prior to my collection.
Despite the excellent service from Matt, the service from the BMW emergency team and Enterprise was extremely disappointing with conflicting stories from both parties and delivery slots not honoured.
When I came in for the service I could not have the courtesy car as there were points on licence - had to be rearranged for a week later - very frustrating when BMW never communicated this information prior and I had arranged to be local.
They forgot to fill up the screen wash tank
Good, polite service including video presenting any current or potential short/medium term issues e.g. type wear.Car returned sparkling clean.
The process of booking the service was very easy and they cleaned the car which was a bonus.
The technician gave good advice, managed to diagnose the issues within the car and problems were sorted out following day.
My car was washed, but not vacuumed inside very well
Safety recall for air bag fault. Disappointed that the air bag red warning light remained lit up on driving away and was not rectified as part of the recall.
Car collected and returned as promised
All staff were very courteous and helpful
Fast, efficient service and a friendly team at Chandlers Brighton
I booked for an MOT I was running late but they still managed to accommodate for my car, they completed the work on time, and their hot chocolates were fantastic!
Service so far in my experience has been good
Comprehensive except sat nav was not updated when told it was.
They gave me a solution to an appointment I which saved me time
Always good service at Chandlers Brighton
I waited rather a long time to have two tyres fitted!
On time, and ready as I arrived. Comfortable waiting area.
My car was booked in for a change of fr pads but on the first visit the car was not started until I was awaiting to pay/collect despite having the car all day. Assessment did not start on the car until 1700 when I had been waiting for 1 hr to collect
All the staff were kind and helpful from Sales, Service, coffee shop and reception.
This was an end of warranty check and MOT, I also asked for work to resolv a persistent issue/fault this has not been resolved and is very disappointing
Details of te work to be carried out was explained clearly and advice provided in respect of potential work in the future.
I arranged & you confirmed that I would have a camera fitted in my car PLUS an evaluation & quote for body repairs to my car. No inspection evaluation or quote available when I came to pick the car up. Have to get this next time. Disappointed.
Happy with whole transaction
Good reception and customer handlingSlow to update on progressGood overal service
Always helpful and informative
The only gripe i would have is that i was told it would take an hour and it took about 2.5. That may well ave been due to unforeseen circumstances though and i was kept informed along the way.
Very smooth operation. Did exactly what was required. Kept up to date with progress. V polite staff
The chap at the service desk looked after me and was extremely polite
Work done while waiting and quicker than expected
The service provided was good.
All issues dealt with courteously and efficiently (except service forgot to tell driver that I would not be at home to receive car back).
excellent member of staff
Helpful staff, work completed quickly and clean vehicle at the end.
Friendly efficient service from staff
Courteous staff & good service
I was kept informed of progress and all work was carried out as expected
the whole process was painless, they do what they say and deliver the car back washed and ready to go .Matt Clare on reception is very professional and a pleasure to deal with
Everything done to a high level and the car is collected and delivered back on time.
Great people, great service.
Work carried out and car cleaned and ready on time.
The gentleman went through everything and explained things clearly
Please read my review above, the same applies.
No problems or hidden extras experienced.
Please see my comments above. The whole experience was painless.
The staff at Chandlers Brighton are very helpful and keep you informed about any procedure they involved in with the vehicle
Prompt, polite service; excellent video inspection report and car cleaned. Excellent.
I feel reassured that my car is completely taken care of by the experts.
I was attended to straight away and even had an reminder call for my service due
Professional staff (kept me informed during course of recall service), while-you-wait facilities excellent , courtesy car clean
This is a very good dealership. All the staff are friendly, helpful and knowledgeable. They understand that you bought a special car and you can trust them to take care of it.
Chandlers provides excellent service for our vehicle, and we are always treated very well by Chandlers staff. The company has excellent management. Clearly its carefully chosen employees are given thorough training. We like the coffee too!
Everything that was said was done and on time
Very quick and professional service
Very efficient service and helpful staff
See previous answer.
Good customer service. I was explained clearly of all steps that will be done and why. The staffs also gave me some honest advice about the car.
They did everything they said they would, on time, with courtesy and a full explanation
Friendly staff. Coffee good too.
The sales executive who handled the sale was knowledgeable and courteous. He provided all the information required to ensure we were fully informed on all aspects of the purchase. We would be more than happy to deal with him againWe in the future.
I came away with a good deal and a great car.
We have bought a number of BMWs now through the same salesman at Chandlers Brighton and feel we can trust him.
Service from my salesman was good, as a customer you have to stick to your guns on some things as you can be talked round but my salesman knew what I wanted and made sure he found it for me.
During both the purchasing & delivery of my vehicle I could not fault the service from Gerald Teahan & the team
Quick and efficient, with little fuss.
Having previously bought 2 new cars from Mercedes, the contact and customer service from BMW to date are most definitely a step or two above.
The staff took the time to understand my needs and guide me through the process the car was ready when they said it would be and they have knowledge of the product and were able to answer all the questions I had during the hand over
The sales advisor was polite and helpful
Greg at the Hove centre was so helpful. He called us and sent emails keeping us updated. He tried his best to get us the car we wanted.
Very quick everything
extensive searches were made to find the tailor made car we required and to suit our needs. The car arrived earlier than expected which was a bonus.
The salesman could have explained how to operate the media/sat nav system. I think he assumed we knew. We did go back for a short tutorial.
Very happy with purchase. Sales team spent a lot of time with me to ensure we found the right car and to fit my budget
Very professional! Everything ran like clockwork
Everything was easy & the staff very very helpful with getting me the right deal.
Very slick and easy. kept me in touch throughout the short process until delivery. Good work.
Got a great deal and the whole process was made very easy.
very professional and friendly
made to feel very welcome and treated as a special client
I found all the staff and surroundings to be friendly and pleasing
nothing to be dissatisfied about
Great service, great car