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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

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WHAT A DIFFERENCE A DAY MAKES.

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BMW Upgrade Scheme.

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BMW Help: Recalls

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Cars to Crowns!

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Apprentice Technician

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The car was washed for us but unfortunately not dried properly which left water marks, taking me sometime to try getting them removed.

Service

I was given regular updates regarding the repairs to my car.

Service

Courteous attention upon reception and comfortable surroundings in the lounge/waiting area.

Service

Not the greatest value for money for a scheduled service, but a trustworthy supplier.

Service

Service assistant (Matt Clare?) was very helpful, informative and polite and the car was available as per the advised timescale

Service

The work was done to my knowledge, but when I drove away the hazard light was still showing on the dashboard, so I need to go back and get that reset or whatever needs to happen

Service

My tyres were changed quickly as I had asked.

Service

There was nothing to fault, I was totally looked after.

Service

Overall experience wasn’t great and queries were difficult to get answered

Service

Everythink was done to a very high standard

Service

The car came back with a broken heater blower and I’m being asked to pay for the diagnosis.

Service

Very helpful, cheerful staff. Not forgetting the delicious cup of coffee that is offered when we have to wait to see someone!

Service

very good service

Service

Lovely staff, courteous, efficient and good communications

Service

The service quality is always good

Service

Still waiting for a part to come in, so original problem still exists. Part is coming from Germany, so not surprised it’s taking some time.

Service

A pleasant experience and very efficient

Service

In my haste to save on loan vehicle hire I didn't realise that different branches of the same franchise necessarily recognise and accept offers attached to deals i.e. Brighton no charge for loan but didn't honour the free MOT for life from Hailsham

Service

They did everything I asked for plus upgrades .I must say that I was very impressed .

Service

Service process efficient from start to finish. This was a wait Service....at my choice and the coffee was great too!

Service

Poor communication following service/ MOT led to a delay in collecting the vehicle. I found it difficult calling reception and getting through. Messages that were left were not acted on/ I didn't receive a call back.

Service

You've had my car in for body shop repair for around 7 weeks so far - I have twice been out and rejected the quality of the repair. It has been a challenge getting status updates - I am always the one chasing for an update rather than being called

Service

Car collected easy and efficient

Service

The service was able to be included in my service pack which was great, and I enjoy recieving the video. The car was cleaned properly- streaks down the doors.

Service

They did everything asked of them.

Service

Courtesy car organised

Service

The service staff are always friendly and efficient, the dealership is inviting with excellent waiting area facilities. The car is always thoroughly cleaned to a high standard as part of the service.

Service

Again swift and friendly service

Service

Very easy to book and excellent customer service throughout the process. the staff were friendly, knowledgeable and supportive.

Service

Job was done as promised

Service

See above

Service

We asked for a 'stall' to be investigated. We were charged over £400 for the repair. However it still 'stalls' so we wish to be repaid. Is this stalling anything to do with the general recall of 2007 and post BMW 3 series for stalling?

Service

Due to the flaking alloys.

Service

As above, plus staggered service schedule in effect staggers expenditure.Reasonably priced.

Service

My car was picked up and repaired quickly and I was informed of the progress of the work up until completion.

Service

See the earlier response.

Service

Work done under guarantee. Car cleaned. What's not to like?

Service

See above

Service

Efficient and courteous treatment, an very good coffee.

Service

I've got more than expected - the video from the inspection is an absolute wow factor.

Service

Good service

Service

Good service when arrived.

Service

As always

Service

The price I finally paid was cheaper than originally quoted

Service

Good service desk. Car serviced on schedule. No delays. Had a slightly sticky park brake. Techs looked at it, but not completely fixed.

Service

According to the invoice all checks were completed and I must assume that the work was carried out Because I was incompacitated I ask for and received a pick up and deliver service whIch my regular garage could not offer

Service

The experience was excellent from start to finish. The layout of the dealership is fantastic and the staff are amazingly helpful. I loved the video from the technician after the work was complete so I could see the underbelly of the car. Brilliant

Service

There was a delay factor created by storage arrangements in relation to replacement tyres. However, there was courteous attention in resolving it.

Service

As above always the best service.

Service

It was handled quickly and efficiently

Service

Took me 7 calls to the automated answering service before I could book the car in. No one answered and each time I gave up after several minutes on hold. This never used to be a problem before they introduced a centralised automated answer service.

Service

The booking process was very poor with me having to wait over 30 minutes on two occasions just to get through on the new line. In the end I called Chandlers direct and got put through that way. This is very poor for such a prestige brand

Service

reported fault was rectified and quicker than expected

Service

No issues with any part of service

Service

Resolved my tyre problem quickly and expertly.

Service

Can’t fault the service!

Service

Jobs are always carried out with professionalism and to a very high standard. I am always asked if I am happy, with the work that has been carried out at the time too. A very complete service.

Service

It fixed the issue

Service

As above Matt is a credit to your showroom

Service

Friendly, efficient service and great coffee!

Service

because i was completely satisfied

Service

Everything A-OK

Service

The staff were friendly and efficient.

Service

As always, Chandlers treat me and my car like VIP's. I always feel comfortable in their hands. This year I have had financial difficulties brought about by illness but my service consultant, Matt Clare, gave service and attention beyond expectation.

Service

Friendly, accessible, helpful, knowledgeable staff. Always helpful.

Service

Good communication and information on progress throughout

Service

Knowledge m technician - James - great ambassador for Chandlers and bmw brands

Service

Efficient

Service

The work to my car was completed as agreed and returned to me cleaned inside and out. Excellent service.

Service

All problems resolved as expected. Good that in depth testing done before recommending replacement parts

Service

I had an issue. It was resolved by the next day and covered by my warranty.

Service

No courtesy cars available again

Service

They are so helpful an very knowledgeable and quick

Service

I was kept informed of progress and the work was completed to my complete satisfaction.

Service

Good experience slightly let down though by the fact that not all my settings were successfully transferred back to my car, specifically the electronic seat settings. Still fiddling to replicate what I had before the service.

Service

Friendly service, latte coffee and biscuits but most important the wash and clean bringing my dream machine back to showroom condition. Worth the service just for that

Service

overall experience walking into the dealership clean tidy well lit, staff helpful and professional in appearance and product knowledge, never been served a bad latte!!!

Service

All top level service

Service

Prompt efficient service by the friendly staff, good value and a car returned washed and valeted,

Service

Friendly efficient service

Service

I sent the car to be cleaned and polished. It was cleaned and polished as required.

Service

They did what they said they'd do and I felt looked after

Service

Again level of service , the way in which you are told about problems and cost and updated throughout . Time taken for repair was good.

Service

Knowledgeable and careful service

Service

Always the most helpful people

Service

Again service staff are very heipful and knowledgeable .

Service

The only reason for not saying 'completely satisfied' is the delay in receiving my car which I understand was not due to any fault of the dealership.

Sales

Couldn't be faulted.

Sales

Ian couldn't have been more helpful.

Sales

Straightforward, no pressure

Sales

The car was delivered on time and properly prepared on delivery on 23/3/18.

Sales

Easy process, great service, personable and professional sales team. Very pleased with our car.

Sales

All very good.

Sales

Good friendly service. Very straightforward to deal with.

Sales

As a car purchasing experience this could not have been more pleasant, from our initial enquiry, test drive and handover, everything was highly satisfactory.

Sales

Sales team always in touch every step of the way

Sales

Really smooth. Was a bit uncertain at first as was first BMW and didn’t know whether it was the best move. Also unsure how easy to px existing car and get the right model for me. Helpful guidance from all concerned both online and in person.

Sales

Good comms, though the period before delivery to dealer could have been updated better

Sales

Great service from Bradley, really helpful and knowledgeable about the car. He has gone out of his way to help resolve the problem with my new car.