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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

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BMW i8 Roadster

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Impress with the new BMW Shadow Edition

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Cars to Crowns!

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Apprentice Technician

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

For the reasons given above.

Service

Everything was done as I expected - there was a courtesy car available and my own car was returned cleaned and in good order.

Service

Comprehensive report supplied after minor work carried out. Leaving me informed of the condition of the car.

Service

Couldn’t fault anything

Service

Everything from making the appointment to dealing with the issue was as straight forward as I could expect. Friendly and helpful staff, issue resolved with a single signature taken in the early stages, faultless service

Service

Excellent service

Service

For the reasons outlined above. My booking was easy to arrange and the work was carried out as anticipated. The car cleaning is a good 'add on'.

Service

car was ready before due time

Service

Everything went smoothly

Service

They listened and attended to the problems I was encountering

Service

Repair completed on time

Service

The number of characters you provide for comments is insufficient which suggests you are not open to receiving them. my complaint will be sent to the Managing Director.

Service

Because I bought a bmw m3 from them and had nightmares with it and they helped me get out of the car and into something else

Service

Same as above

Service

I also appreciated the wait service as I prefer to drive in and out myself.

Service

Recently I had a service done and everything was completed and my car was delivered to my home on the same day.

Service

Given good and helpful advice whenever I have used this garage

Service

My first visit to Chandlers and so far every impressed

Service

the team were very helpful, found me a desk to work at and gave me a coffee - lovely, also met timescales

Service

Problem with defective door seal which should have been fixed when I bought the car from cooper cobham has not been sorted, still awaiting cooper to accept liability and pay for repairs

Service

Have used Brighton dealership for last 15 years and always had good service.

Service

I am always dealt with, with care and made to feel that the work being carried out on my vehicle is a top priority. Special mention must be made to Dustin Court in parts, who always bends over backwards to deal with my difficult requests.

Service

The service from everyone was excellent, including the receptionist, cafe assistant and the video that I received. I particularly liked the video and health report on the car.

Service

See my first answer

Service

Car collected on timeService date booked not too far in advance

Service

Customer focused

Service

Took their time to deal with my requests

Service

Polite and cost conscious

Service

A faulty part that was placed 8 months ago caused a complete electrics failure yet I still had to pay. My car was dirty on return to me and needed recleaning

Service

Overall excellent, but a bit difficult to park at dealership.

Service

I was very impressed with the service engineers who helped to deal promptly with a fault that emerged after fuel injectors had been installed In a short time I was able to leave with the car performing perfectly .

Service

As last comment.

Service

it was just an MOT but was all dealt with very efficiently

Service

Always pleasant and efficient.

Service

prompt service, done well

Service

Good customer service - makes chandlers Brighton stand head and shoulders above the others.

Service

The care from the team and the car is beautiful

Service

prompt and collected and delivered my car

Service

my problem was resolved 100%

Service

They know how to look after and retain their customers.

Service

Well organised

Service

They dealt with us well

Service

This is because I’m very OCD about my car and when I got it back it was still mint so very pleased

Service

Described above.

Service

On the whole a trouble free experience

Service

They did what I wanted them to do.

Service

The work was done well but comments by reception staff were just what the receptionist was told to say. I wish the reception staff had more workshop and engineering experience. I expect more than what BMW list as a minimum.

Service

Excellent customer service

Service

I highlighted a concern I was having with the tyre, they advised that they checked it and everything was fine. Later in the week I took it to another garage and was advised that the wrong size tyre was on the car and thats why it was making a noise.

Service

All my profile settings were deleted

Service

Painless experience by mr Clare

Service

Excellent customer care.

Service

Work accomplished and car was ready for the time I requested.

Service

all work was done but car was not washed. After paying £450 for the service it would have been nice if it had come back clean.

Service

All things done as asked and information given about the work that was done.

Service

Professionalism

Service

In support of the BMW M5 Launch event I was contacted via the BMW Car Club to see if I would loan my E34 M5 to display. I contacted the Service Dept have two jobs carried out after the event. Prior to collection I discovered the work hadn't been done

Service

Again excellent service from start to finish

Service

I was kept informed at every step of the process even though the problem is not resolved yet due to the need for ordering parts I know what is happening

Service

A problem was identified with one of my tyres , a nail waitress discovered in one . I was told the tyres are run flats but apparently they are not

Service

The dealership welcomed me with open arms and willing to discuss alternatives to suit my budget.

Service

Very pleased as they found and corrected the long term problem with a knock from the front offside suspension over bumps/dips.I was also kept very well informed by Will on the service desk throughout the complete repair process.Excellent service!

Service

Knowledgeable and efficient personnel.

Service

Polite,fast and efficient.

Service

Prompt, efficient and friendly service.Went out of way to answer our questions.

Service

The team are very good but the prices are high

Service

Very good after service

Service

Because I was

Service

As before complete quickly and all explained

Service

Always great customer service and I feel I can trust them.

Service

Service personnel very helpful.

Service

To be fair I was only in for a puncture but the service personnel gave good service and even managed a small discount.

Service

Very impressed with the under car video and commentary plus the very comprehensive written report on the car in general. The usual wash and vacuum was appreciated, not to mention the pick up and return of the car. Excellent.

Service

Service took 30 minutes longer than 90 minutes estimated.

Service

The only reason I have given a 4 was the Valvet inside the car was still dirty.

Service

I asked for an adjustment to my handbrake and this was taken care of to my complete satisfaction. Then my car was washed and cleaned prior to my collection.

Service

Despite the excellent service from Matt, the service from the BMW emergency team and Enterprise was extremely disappointing with conflicting stories from both parties and delivery slots not honoured.

Service

When I came in for the service I could not have the courtesy car as there were points on licence - had to be rearranged for a week later - very frustrating when BMW never communicated this information prior and I had arranged to be local.

Service

Good, polite service including video presenting any current or potential short/medium term issues e.g. type wear.Car returned sparkling clean.

Service

They forgot to fill up the screen wash tank

Service

The process of booking the service was very easy and they cleaned the car which was a bonus.

Service

everything on time and meet with my expectations

Sales

The service was smoothe. Promises were met and hand over was quick. Specifically the service provided by Bradley Millkin.

Sales

Sean and Chris made this a very smooth process

Sales

Handover was enjoyable

Sales

Chandlers is a really good centre. They cannot do enough to ensure you feel happy and have a good deal. Purchase was easy and picking up my new car was a delight.

Sales

All good. Change of salesman during process not a problem. Minor glitch as car registered to 'Andy....' rather than 'Andrew......'. Overall pretty good support from Chandlers though.

Sales

Everything is made easy and I really feel they appreciate my business.

Sales

Excellent overall service. Kept me informed of some inevitable delays as new model.

Sales

Found a car that met my demands and resolved any issues promptly

Sales

From start to finish service was impeccable

Sales

Seemed rather painless

Sales

Easy, quick and very helpful

Sales

Gerald Teahan was excellent in updating us with progress in regard to delivery date, explained all controls and gave complete guidance and all our questions in a professional manner to which we have become accustomed to from Chandlers staff.

Sales

As I said above, everyone at BMW Chandlers, from the kind lady who makes the coffee to the Salesman who was so helpful, I enjoyed the experience and love the car!

Sales

Kept supplied with drinks and looked after.

Sales

The sales team worked hard to find a car and financial packaged that made the car affordable to me.

Sales

A very welcoming and inviting showroom with lovely staff

Sales

The attention to detail by the sales executive and business manager is a big credit to Chandlers BMW.Any questions i had regarding my new purchase were dealt with immediately and i was always kept up to date on the order process.

Sales

It all went smoothly which is what I would have expected.

Sales

Extremely efficient service

Sales

I was given good service

Sales

2nd car I've bought from Sean in as many years.

Sales

Communication from the date of order to delivery was very good with regular status updates. Documents were prepared in advanced of the handover which was as a result very straightforward.

Sales

The sales executive who handled the sale was knowledgeable and courteous. He provided all the information required to ensure we were fully informed on all aspects of the purchase. We would be more than happy to deal with him againWe in the future.

Sales

I came away with a good deal and a great car.