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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Local Business Development Manager

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Cars to Crowns!

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Please read my review above, the same applies.

Service

Please see my comments above. The whole experience was painless.

Service

See response above

Service

No problems or hidden extras experienced.

Service

The staff at Chandlers Brighton are very helpful and keep you informed about any procedure they involved in with the vehicle

Service

as above

Service

Prompt, polite service; excellent video inspection report and car cleaned. Excellent.

Service

Professional throughout.

Service

I feel reassured that my car is completely taken care of by the experts.

Service

I was attended to straight away and even had an reminder call for my service due

Service

This is a very good dealership. All the staff are friendly, helpful and knowledgeable. They understand that you bought a special car and you can trust them to take care of it.

Service

Professional staff (kept me informed during course of recall service), while-you-wait facilities excellent , courtesy car clean

Service

Chandlers provides excellent service for our vehicle, and we are always treated very well by Chandlers staff. The company has excellent management. Clearly its carefully chosen employees are given thorough training. We like the coffee too!

Service

Everything that was said was done and on time

Service

Very quick and professional service

Service

Very efficient service and helpful staff

Service

See previous answer.

Service

Good customer service. I was explained clearly of all steps that will be done and why. The staffs also gave me some honest advice about the car.

Service

They did everything they said they would, on time, with courtesy and a full explanation

Service

Very impressed

Service

Friendly staff. Coffee good too.

Service

Serviced while I waited in comfortable and pleasant surroundings. Car returned looking great.

Service

Excellent contact from you service department to remind us that the service was due and to arrange it. The service itself was very easy and convenient, excellent coffee whilst I waited! Impressed with the emailed details of the service too.

Service

Usual high standard

Service

passed mot

Service

the problem with the car was not resolved. my car is a 2016 nov 1 series m . there is a clank which sounds like two metal pieces banging when going over undulating road surfaces. tailgate striker was adjusted but this has not solved the issue.

Service

Had to repair my car due to coolant leak and Will Lucie-Smith was beyond helpful. Super happy with the service and price too!

Service

As per the comment above.The only apologetic staff member who wanted to help was a lady who worked within the servicing team. The manager however, refused us at one point to leave with our car, when we had our two young children with us.

Service

Made sure everything was ok, gave me a loan car

Service

Easy to arrange and staff kept me updated

Service

They do the job that needs doing without fuss.

Service

Friendly and efficient service.

Service

My Dash-cam had been disconnected and not reconnected and it (slightly) smelt like some food had been eaten in the car.That being said, Matt in service provided the usual high quality of service that Nick used to provide.

Service

As stated above above, I was not fully briefed as to what work needed doing, was not kept abreast of progress and was offered a very weak excuse as to why I couldn't have my car back when promised.

Service

Well organised and kept me informed on progress while I waited. Job took the time they said it would. They cleaned the car thoroughly as well.

Service

Polite, professional and informative.

Service

Really good service from all concerned

Service

Great service received

Service

Kept updated with progress all the way through

Service

Not the service teams fault but the whole service was stressful, as it resulted in me not having my car back in time

Service

effcient, helpful and friendly

Service

After having a service or mot I never have any problems ensuing.

Service

The maintenance check service was carried out exactly as planned and on time.

Service

They listened to what I wanted did what I asked! Kind and friendly

Service

Problem os not fixed.

Service

No complaints

Service

Explained in my first answer

Service

As before very pleasant and able to fit me in the same day

Service

Again very poor communication.

Service

Everything I asked Chandlers to do they did with no further problems.

Service

Unable to rectify Blue tooth problem during service also car boot not cleaned during washing car, did not see until home - usually cleaning is great

Service

The service was very good, I was kept informed on the car's progress, throughout the day. I was also given a courtesy car.

Service

Easy to book in, easy to leave the car at the garage, easy to collect. Clearly a lot of work and thought by the garage has gone into making each customer experience excellent.

Service

Easy to book and service completed without any problems

Service

Very fast for a main dealer

Service

Collection and return delivery to my home was both efficient and politely dealt with. Telephone communication was also polite and informative.

Service

It took slightly longer than I expected but I was very happy with the results and the customer care.

Service

See comments to previous question.

Service

The only issue was that the car was due to be picked up between 8.00 am and 10.00 am, as I had to go out.Chandler's driver did not arrive until 11.00 am, causing me to miss an appointment.

Service

I opted for the waiting service and although I was told it would take 1.5 hours it was ready in 1 hour - serviced and sparkling clean.

Service

As per first question.

Service

Easy to book a service and able to leave my car for a 'while you wait' service. Nice to collect a clean car and internal valet too.

Service

did not remove the service light from the car i drive system which is annoying so i will have to return using my time so they can clear it, signatures in service books are false and not real signatures just an illegible scribble

Service

Service staff friendly and knowledgeable

Service

Excellent

Service

good service - not delays, no issues, reasonable cost

Service

While you wait service is really good. Comfortable lounge area with great coffee.

Service

Polite and efficient services - all items attended to

Service

Very easy to deal with and helpful.

Service

The face to face customer service is always polite and helpful

Service

Same as above

Service

Wrongly invoiced for items not used. Paid anyway. Sent email to clarify and should be getting the difference refunded.

Service

Car was collected and returned with all work done plus cleaned inside and out.

Service

nothing to be dissatisfied about

Sales

Great service, great car

Sales

As already stated the depth of knowledge of the sales person was not as impressive as it could have been although he did admit to being new[ish] and did check with his superior on a number of occasions but still some information was wrong.

Sales

We were dealt with efficiently and with care.

Sales

As above

Sales

As above, my wife and I could not fault it.

Sales

would have been a perfect score but satnav not set up so had to take it back

Sales

No reason to score lower. All very smooth and hassle free.

Sales

As above

Sales

Ian James was fantastic. He is extremely knowledgable and very patient with us, as we tend to ask lots of questions! We were lucky enough to be looked after by him when we bought our previous car, and we delighted to find him still at the dealership.

Sales

The Sales team were always clear and fair in their dealings with me, and delivered exactly what we'd agreed.