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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

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WHAT A DIFFERENCE A DAY MAKES.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Cars to Crowns!

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BMW i3 Service Inclusive

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Apprentice Technician

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ROAD TAX CHANGES 01/04/2017

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Service Manager

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MINI Sales Executive

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Prompt, efficient and friendly service.Went out of way to answer our questions.

Service

The team are very good but the prices are high

Service

Very good after service

Service

Because I was

Service

As before complete quickly and all explained

Service

Service personnel very helpful.

Service

Always great customer service and I feel I can trust them.

Service

To be fair I was only in for a puncture but the service personnel gave good service and even managed a small discount.

Service

Very impressed with the under car video and commentary plus the very comprehensive written report on the car in general. The usual wash and vacuum was appreciated, not to mention the pick up and return of the car. Excellent.

Service

The only reason I have given a 4 was the Valvet inside the car was still dirty.

Service

Service took 30 minutes longer than 90 minutes estimated.

Service

I asked for an adjustment to my handbrake and this was taken care of to my complete satisfaction. Then my car was washed and cleaned prior to my collection.

Service

Despite the excellent service from Matt, the service from the BMW emergency team and Enterprise was extremely disappointing with conflicting stories from both parties and delivery slots not honoured.

Service

When I came in for the service I could not have the courtesy car as there were points on licence - had to be rearranged for a week later - very frustrating when BMW never communicated this information prior and I had arranged to be local.

Service

They forgot to fill up the screen wash tank

Service

Good, polite service including video presenting any current or potential short/medium term issues e.g. type wear.Car returned sparkling clean.

Service

The process of booking the service was very easy and they cleaned the car which was a bonus.

Service

The technician gave good advice, managed to diagnose the issues within the car and problems were sorted out following day.

Service

My car was washed, but not vacuumed inside very well

Service

Safety recall for air bag fault. Disappointed that the air bag red warning light remained lit up on driving away and was not rectified as part of the recall.

Service

Car collected and returned as promised

Service

All staff were very courteous and helpful

Service

Fast, efficient service and a friendly team at Chandlers Brighton

Service

I booked for an MOT I was running late but they still managed to accommodate for my car, they completed the work on time, and their hot chocolates were fantastic!

Service

Service so far in my experience has been good

Service

Comprehensive except sat nav was not updated when told it was.

Service

They gave me a solution to an appointment I which saved me time

Service

Always good service at Chandlers Brighton

Service

I waited rather a long time to have two tyres fitted!

Service

On time, and ready as I arrived. Comfortable waiting area.

Service

My car was booked in for a change of fr pads but on the first visit the car was not started until I was awaiting to pay/collect despite having the car all day. Assessment did not start on the car until 1700 when I had been waiting for 1 hr to collect

Service

All the staff were kind and helpful from Sales, Service, coffee shop and reception.

Service

This was an end of warranty check and MOT, I also asked for work to resolv a persistent issue/fault this has not been resolved and is very disappointing

Service

Details of te work to be carried out was explained clearly and advice provided in respect of potential work in the future.

Service

I arranged & you confirmed that I would have a camera fitted in my car PLUS an evaluation & quote for body repairs to my car. No inspection evaluation or quote available when I came to pick the car up. Have to get this next time. Disappointed.

Service

Happy with whole transaction

Service

Good reception and customer handlingSlow to update on progressGood overal service

Service

Always helpful and informative

Service

The only gripe i would have is that i was told it would take an hour and it took about 2.5. That may well ave been due to unforeseen circumstances though and i was kept informed along the way.

Service

Very smooth operation. Did exactly what was required. Kept up to date with progress. V polite staff

Service

The chap at the service desk looked after me and was extremely polite

Service

Work done while waiting and quicker than expected

Service

The service provided was good.

Service

All issues dealt with courteously and efficiently (except service forgot to tell driver that I would not be at home to receive car back).

Service

excellent member of staff

Service

As Above

Service

Very satisfied

Service

Helpful staff, work completed quickly and clean vehicle at the end.

Service

Friendly efficient service from staff

Service

Courteous staff & good service

Service

I was kept informed of progress and all work was carried out as expected

Service

the whole process was painless, they do what they say and deliver the car back washed and ready to go .Matt Clare on reception is very professional and a pleasure to deal with

Service

Everything done to a high level and the car is collected and delivered back on time.

Service

Great people, great service.

Service

Work carried out and car cleaned and ready on time.

Service

The gentleman went through everything and explained things clearly

Service

Please read my review above, the same applies.

Service

No problems or hidden extras experienced.

Service

Please see my comments above. The whole experience was painless.

Service

The staff at Chandlers Brighton are very helpful and keep you informed about any procedure they involved in with the vehicle

Service

as above

Service

Prompt, polite service; excellent video inspection report and car cleaned. Excellent.

Service

I feel reassured that my car is completely taken care of by the experts.

Service

Professional throughout.

Service

I was attended to straight away and even had an reminder call for my service due

Service

Professional staff (kept me informed during course of recall service), while-you-wait facilities excellent , courtesy car clean

Service

This is a very good dealership. All the staff are friendly, helpful and knowledgeable. They understand that you bought a special car and you can trust them to take care of it.

Service

Chandlers provides excellent service for our vehicle, and we are always treated very well by Chandlers staff. The company has excellent management. Clearly its carefully chosen employees are given thorough training. We like the coffee too!

Service

Everything that was said was done and on time

Service

Very quick and professional service

Service

Very efficient service and helpful staff

Service

See previous answer.

Service

Good customer service. I was explained clearly of all steps that will be done and why. The staffs also gave me some honest advice about the car.

Service

They did everything they said they would, on time, with courtesy and a full explanation

Service

Friendly staff. Coffee good too.

Service

Very impressed

Service

The sales executive who handled the sale was knowledgeable and courteous. He provided all the information required to ensure we were fully informed on all aspects of the purchase. We would be more than happy to deal with him againWe in the future.

Sales

I came away with a good deal and a great car.

Sales

We have bought a number of BMWs now through the same salesman at Chandlers Brighton and feel we can trust him.

Sales

Service from my salesman was good, as a customer you have to stick to your guns on some things as you can be talked round but my salesman knew what I wanted and made sure he found it for me.

Sales

During both the purchasing & delivery of my vehicle I could not fault the service from Gerald Teahan & the team

Sales

Quick and efficient, with little fuss.

Sales

Having previously bought 2 new cars from Mercedes, the contact and customer service from BMW to date are most definitely a step or two above.

Sales

The staff took the time to understand my needs and guide me through the process the car was ready when they said it would be and they have knowledge of the product and were able to answer all the questions I had during the hand over

Sales

The sales advisor was polite and helpful

Sales

Greg at the Hove centre was so helpful. He called us and sent emails keeping us updated. He tried his best to get us the car we wanted.

Sales

Very quick everything

Sales

extensive searches were made to find the tailor made car we required and to suit our needs. The car arrived earlier than expected which was a bonus.

Sales

The salesman could have explained how to operate the media/sat nav system. I think he assumed we knew. We did go back for a short tutorial.

Sales

Very happy with purchase. Sales team spent a lot of time with me to ensure we found the right car and to fit my budget

Sales

See above

Sales

Very professional! Everything ran like clockwork

Sales

Everything was easy & the staff very very helpful with getting me the right deal.

Sales

Very slick and easy. kept me in touch throughout the short process until delivery. Good work.

Sales

Got a great deal and the whole process was made very easy.

Sales

very professional and friendly

Sales

made to feel very welcome and treated as a special client

Sales

I found all the staff and surroundings to be friendly and pleasing

Sales

nothing to be dissatisfied about

Sales

Great service, great car