Chandlers Brighton Star Rating
Sales
20 comments from 39 reviews
Service
45 comments from 116 reviews
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the last 90 days of new car sales and Aftersales service transactions, where the customer has subsequently elected to complete a customer satisfaction survey online.
You will also see below customer comments, which are unedited and are as submitted as part of the online survey process.
Click here for more information.
Customer Comments
Sales
Click here for sales overview page.
Service
"I am more than happy with them."
"Told mot would take half hour to hour and it took 3hours and nobody took any time to check if I was ok."
"Helpful and courteous team. Always welcomed back"
"Recall visit, this should have been carried out before the vehicle was sold as an AUC."
"Taking car in ver satisfied as usall but getting info re collection poor could not get a call back until 5.50pm"
"I was shocked to find out that the tyres for my car were not held in stock and not available."
"Had to do return for second visit to do mot."
"Over an hour to change 4 wheels but this was an improvement over last time when it took 3 hours"
"No adverse comment."
"It was very good."
"They are very ammenable and helpful, due to the outstanding fault I will give a lower mark."
"Always!"
"It was very comfortable. I could work."
"Very good."
"No comment"
"I was unhappy with advice I received on the tyres I was told there were 2 punctures and I needed 2 tyres, I went to a tyre place and they said there was nothing wrong, other than that it was ok."
"Dropped car off at agreed time and it was serviced while I waited within the timescale given"
"It was fine."
"They did everything they said they would."
"I wanted them to set the radio. This was not done"
"Very friendly and efficient"
"Good service"
"Always a pleasure to visit Chandlers."
"experienced slight communication problem by use of wrong mobile no to contact me"
"took time stated at oputset and waiting area is comfortable"
"Everything was fine. They are 1st class people."
"CHAP CALLED DEAN WAS VERY HELPFUL WITH TYRES. SELECTION AND COSTS."
"On three occasions I have mentioned the USB port in the glove box and they still have not fixed it. I am considering going to a different BMW dealership."
"Convenient and helpful."
"The dealer sold me this car and did their best to reduce the total bill. They were very proffessional in handling the situation"
"Completely satisfied with all the work done on my car"
"Absolutely fantastic service."
"I booked for an MOT. However, the week before, I called to also book in a replacement head light washer cover to allow parts to be ordered. The parts were ordered in time but they failed to get them sprayed meaning a return visit. Very inconvenient."
"Dissatisfaction relates to a 15 mins wait when I dropped the car off, then completing an additional check"
"Car had to go back in, heat shield was loose after clutch and turbo work"
"My car was called in for a recall, my warning light had come on needing coolant which they tried to charge me for £70 labour to add the coolant."
"Brake warning light came on so either pad or fluid took it in and they said brake fluid charge £135 they came back said brake pads need doing brake pads so thin they wouldn't trigger the sensor charge £430 didn't book in - went to other garage."
"Cannot fault the attention given by the staff. Always attend to the details and extremely helpful"
"My car is in prestine condition but when i collected the car it was full of grease marks inside the car i was promised a full valet."
"No updates provided for work carried out on car, had to wait another 24 hours for the next repair to be completed. Was told the car had been fixed and thoroughly road tested and it broke down 5 metres from the dealership"
"I left a message with the reception for a Service Advisor to call me back no call back received. I tried again later on the same day and received the same response."
"I had booked my car in under the fastrack service which is supposed to take 90 minutes but I ended up being at the garage for over three hours"
"Required 3 visits to fix airbags"
"My vehicle wasn't valleted."
"Had the issue with the gear change been resolved I would have been very satisfied. Previously I have been appalled by poor standards at Chandlers, however, it is quite apparent that a very good effort is being made to improve customer satisfaction"
1 Series 3-Door (2012)
1 Series ED 3-Door (2012)
1 Series M135i (2012)
1 Series 5-Door (2011)
1 Series Convertible
1 Series Coupé
116d ED 5-door (2012)
3 Series Saloon (2012)
3 Series Touring
3 Series Convertible
The BMW 320d ED
3 Series Coupé
ActiveHybrid 3
5 Series Saloon
5 Series Touring
5 Series Gran Turismo
5 Series Saloon ED
ActiveHybrid 5
6 Series Coupé (2011)
6 Series Convertible
6 Series Gran Coupé (2012)
7 Series Saloon
X1 (2012)
X1 sDrive20d ED (2012)
X3
X5
X5 M50d (2012)
X6 (2012)
X6 M50d (2012)
Z4
1 Series M Coupé
M3 Coupé
M3 Convertible
M5 (2011)
M6 Coupé
M6 Convertible
X5 M (2012)
X6 M (2012)
"There was an error with the order and the wrong car was delivered, Mr Prout did everything possible to make our experience a good one"
"Once we had agreed what car we wanted,there was no pressure at any time to move away from this. the road test was very good, the car was explained in great detail which one could understand"
"sales person was vey good not at all pushy."
"Always Friendly and welcoming in the dealerdhip.Even people dealt with briefly would come up and say hello. Small things but they count."
"Paul Denby and Will Hopkinson were both very helpful, informed me of all my options and offered lots of advice"
"The salesman was extremely knowledgable, helpful and polite without being pushy in any way."
"As always,a throughly professional enjoyable experience."
"My whole experience was first class. everyone at the dealership was friend and pleasant"
"Ben Prout the Salesman who dealt was our purchase was always very professional and helpful. Everything was explained fully and his overall knowledge was very good Also, Daniel was extremely helpful and all the staff very polite and attentive."
"Exceptionally good service from all of Chandlers' staff with whom we had contact."
"We were kept informed of progress, relating to both cars, throughout and everything took place on schedule as promised."
"ive returned to chandlers brighton due to the excellent customer service by all the staff i recieved when purchasing my m3 last year..looked after from the minute you enter the door to the second you drive away..and after...ben is excellent.."
"Poor knowledge of vehicle specifications and online offers provided by BMW website. Had to spend ages waiting for saleman to print off documents for me to sign. Printer located in another part of building. No run through of options or explanation."
"Ben Prout and Will Hopkinson are exceotional salesmen"
"the sales team were exceptionally good. Even so Paul Dendy stands out amongst them. He even sold us another new BMW."
"Very helpful, premium experience, relaxed yet confident sales team. Good advice for extras."
"Excellent customer service. Congratulations on such a professional team."
"Again, I am very happy with the service I received."
"Gerald is an excellent sales guy. I was not over sold or under sold to. He seemed to get the balance correct."
"whilst always a good service from chandlers, Ian provided an impeccable service from start to finish and gave a thoroughly enjoyable experience"