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quick and competent service
They made their best efforts to investigate the gearbox problem and get BMW warranty to the support claim but were unsusscessful.
Did what I asked
Always room for improvement
Because I was completely satisfied
Dean and his team were amazing
Checking the car in was a bit impersonal, but on collection I had a good dialogue with the service agent on the future of electric cars especially the e3.
I had to chase a warranty issue on several occasions and still don't have a satisfactory answer.
Very efficient, friendly, helpful and professional.
i have been a customer at this centre for the last 12 years and i would not take my car or motorbike anywhere else.
Matt Clare was first class from start to finish.
Very well looked after and problem solved
Had to wait longer than expected.
Service reception good. Service and MOT completed on time. Disappointed that my drivers seat was moved in almost every adjustment. Do not see that it was necessary to do this as I am of
Booking experience was bad, no notification confirming appointment and then the staff didn't understand the bill I was expected to pay
I would have given five stars but the price originally quoted was quite high but I went on line and found the price to be far cheaper and then booked it on the phone with the proviso that the price would be as shown on line. Almost booked elsewhere.
Very friendly and professional
Work was carried out quickly and car returned clean
Everything carried out very well.
The courtesy car we were allocated was manual, despite having had a lengthy conversation with Dean (service manager) about how we (all) no longer felt comfortable driving other than an automatic. Consequently we could not use it.
Mini experience has been excellent. I have 2 minis and both have been well looked-after by Chandlers in the past year. BMW was a mixture of good and bad experience. Example in first comment and a 4.5 hour wait for MOT and single tyre replacement
Friendly, prompt and a great experience
Communication as to what was happening wasn't great
Great service prompt and efficient while at the garage ! Same there was a booking lead time of a month ??
Because the service is always consistent and thorough.
All the work I had requested was carried out within the timeframe agreed.
Professional and polite
Car came in for 1st service and extremely annoying dash rattle . Despite the fact that we were told the rattle had been fixed and I quote
Service was friendly but genuine, very rare in the customer service industry so well done. My only criticism is the cleanliness of the loan vehicles.
Great staff and comfortable waiting area
All went as expected
Despite highlighting the speaker issue, it was deemed just reverberation. There is clearly something wrong with the speaker, as no others exhibit the problem. Worst was the damage to my wheel, which no one highlighted but was very obvious.
Happy with service received with work for Service & MOT. Always kept informed and up to date with work carried out. Excellent customer service from all staff, efficient team. (Portsalde/Brighton).
Attention to detail. Service personnel who actually know their business. Rare these days.
There was nobody at Service from where I was to pick up my car so I, and another customer just stood around aimlessly, albeit not for a hugely long time. Gone are the days when you are offered a coffee! (First World problems! ??)
Very well looked after me (lovely hot chocolate) and my car (lovely wash and shine). Thanks
see above. The work was done okay but the actual timing and lack of consideration for me as the customer was disappointing
Service was excellent throughout
James Wells was great from start to finish
See question 1 Amazing salesman- wasn't in a position to look for a vehicle but managed to purchase our dream vehicle! Thanks The salesman is so good and never pushy that I felt obliged to purchase after all the effort he put in.
Not got the car yet!!!!
Excellent service from start to finish. Professional, helpful and thorough.
Really satisfied with how james dealt with my new car purchase throughout the whole process, he is a credit to bmw brighton.
Great customer service from Sean Mumford
From the start I when I walked in unannounced until taking delivery,nothing was to much trouble,advice was offered when I asked for it or when I needed guidance.A very good and enjoyable experience.
Excellent service from start to finish.
Very helpful and friendly staff
the service from the time I entered the showroom and all the way through I was treated very well
My sales person is very experienced and friendly as were the finance people that I dealt with and all of them made the experience of buying a new car easy, fun and a pleasurable thing to do. Everything was done on time and I was kept fully informed.
I couldn't fault any of the process. The private collection showroom was a lovely touch. I dealt with Amer Khammash and Ben Prout, both of whom were excellent throughout the whole process.
Jamie brown and James wells from your Brighton branch made sure we had an excellent service and are a credit to BMW. Highly recommended and a pleasure to do business with.
Helpful knowledgeable sales and finance staff members. Nothing was too much trouble to aid in me making the right decision regarding choosing my new car.