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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

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Martin Buhagiar

Head of Business

Chris Rooney

General Sales Manager

Ben Prout

Retail Manager

Will Hopkinson

Retail Manager

Chris Ledger

Local Business Development Manager

Ashley Langley

Sales Executive

Sean Mumford

Sales Executive

Amer Khammash

Sales Executive

Ian James

Sales Executive

Greg Lindley

Sales Executive

James Wells

Sales Executive

George Cornwell

BMW Product Genius

Phillip Langrish

Sales Executive

Matt England

BMWi Sales Executive

Jamie Brown

BMW Retention Specialist

Matt Gamble

Sales Executive

Oscar Mitchell

Trainee Sales Executive

Mark Brown

Sales Executive

Ryan O'Neill

Bodyshop Manager

Bronwyn Ryan

Service Administrator

Andy Collins

Vehicle Damage Assessor

Will Lucie-Smith

Bodyshop Advisor

Alex Tribe

Motorrad Service Advisor

Connor Freeman

Motorrad Service Advisor

Matt Harlow

Motorrad Sales Executive

Martyn Rance

Motorrad Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My report stated that the Car's battery health was red, yet I wasn't informed when I picked the car up. If I had been informed I would have requested it to be changed.

Service

very good and efficient service

Service

Local dealer gets most things right but still room for improvement, like communication. E.g. was specifically asked to bring car in at 07:45, but staff didn't turn up until 08:00! Also asked for car not to be washed but it was still washed.

Service

The staff were, as usual, very polite and efficient - but badly trained to install my SatNav update.

Service

They failed to tell me that the repair I had requested on one of my wheels would not be done on the day, despite two calls beforehand to discuss this. At the last service they charged me for screen wash which I had topped up myself that morning!

Service

service work good if not rather expensive

Service

Reception staff where helpful and car was cleaned and ready for collection

Service

Superb product backed with equal customer service.

Service

expedience , professionalism , care and polite manner of everyone.

Service

Usual good service

Service

For the last visit very satified. Thanks

Service

Always great service from Chandlers. Prompt pick up/delivery of car. Kept up to date on status and costs by Will Roberts who was also understanding of my issues and friendly.

Service

All items were done as required, this time I was contacted and informed of progress. Let down was the MOT service interval had not been updated and luckily I had not driven away. This only took 10 mins to resolve but I'd had a similar issue before.

Service

There were no issues with my service

Service

All issues sorted out But main dealer prices

Service

Service staff communicated well

Service

He service was good , the price was not.

Service

Prompt efficient and friendly staff who delivered on time.

Service

Its important, as a paying customer, that you feel satisfied. Toby gave total satisfaction today.

Service

Always friendly and efficient

Service

Quick turnaround and video.

Service

Turned up to collect car on time

Service

Good service from staff

Service

The car was in for a MOT not a service.

Service

This recall was OK but previous experiences were bad.

Service

Work was carried out very professionally

Service

All went smoothly.

Service

For the second time of this car being in Chandlers Brighton I have subsequently had a problem with tyre pressures. Chandlers seem to work to lower pressures than recommended in the door panel ; within 100 miles I receive a tyre pressure warning !

Service

Took 3 weeks to achieve a post sales snagging issue - had to chase

Service

Service all fine, normally car gets cleaned. Spent 2k with you on service and tyres and car came back dirty still.

Service

The service failed to resolve the problem

Service

Was prepared to pay cash for the Car Service but this was refused. My Debit and Credit cards were left at home.. I was left stranded !! It was only the "goodwill " of the Service Manager, who arranged for a mechanic to drop me off on his way home

Service

Staff were helpful, knowledgeable, and courteous. Car seems fine after its service and the problem was fixed.

Service

The only issue I had was the work timing. The car in at 9am for MOT & brake fluid computer re-set. I requested a t/phone call by 2:30pm and collect at 3:30 as I had other appointments. I ring at 4pm and was told it would be ready at 5pm to collect.

Service

Service did not make it clear after they sent me the video and said everything was fine that after this they took for test drive and found mis alignment

Service

Service was great but it took a very long time to get a part ( 6 weeks), hence only 4 stars

Service

Completed the works as required in under the time estimated and very communicative

Service

Never too much trouble x

Service

Sold and serviced from new at chandlers, know full history of car and more importantly me.

Service

Having health with BMW Chandlers for 8 years I can safely say that the service is is always first class. Nice to see you've promoted Matt. Top lad.

Service

Nothing to add!

Service

Car was received on workshops at the appointed time. I was able to wait whilst the MOT was carried out. Car also had a service wash

Service

Very long wait for courtesy car. Staff didn't seem very concerned considering this is a premium brand and car less than 6m old. This is going to end up with a rejected car if issue comes back

Service

Would have been 5 if the problem was solved.

Service

Just good service

Service

They collected car and the price given was what I paid

Service

Not being able to diagnose a fault. Error log does not record the fault. This is a fault in itself.

Service

Efficient, polite, convenient

Service

Fast and friendly service

Service

Car picked up on time , was kept informed of progress

Service

Poor job done car as I said coolant not refilled and shift clean . Car was finished early but no pre notice

Service

MoT and front brake replacement completed while I waited, in two hours rather than the three hours quoted.

Service

Product recall - fixed much quicker than anticipated and the courtesy car was really good too.

Service

Great service very prompt had a great experience with BMW Emergency Assust they could not have been anymore helpful.

Service

Excellent staff- always extremely helpful.

Service

Always find them helpful and competent.

Service

At this time I have an issue with a wireless charging unit that is as yet unresolved

Service

efficient & friendly service

Service

completely satisfied

Service

The staff are welcoming and want to help when you come through the door

Service

Simon Topping dealt with the issues that arose swiftly, kept me informed and supplied a replacement vehicle at short notice due to these unexpected issues.

Service

Good customer service, informative and quick car service too.

Service

initiated by you and all good

Service

It was an MOT and end of warranty check so difficult to criticise

Service

Lack of courtesy car stopped me giving 5 stars.

Service

We have had nothing but wonderful experiences with Chandlers.

Service

Matt Clare has been to sole BMW representative that worth any value to the BMW brand. Please do not lose this employee, as you will regret it. Chandlers Worthing and Vines Gatwick are appalling in every single way. Happy to provide details

Service

My service advisor was very helpful and it was nice to have the car back cleaned

Service

Service carried out, I was sent a video and car was cleaned

Service

Communication is seriously lacking - weeks on I do not know where I stand despite phoning and emailing.

Service

No problem and looked after well

Service

Service is fine. However, staff seem reluctant to discuss vehicle problems that I have that are subjects of disussion in chatrooms yet not addressed by BMW sevice schedule.

Service

As above.

Service

all good

Service

So efficient

Service

Pleasant area to wait in and well looked after with regards to coffee. Service took about half an hour longer than originally indicated and despite an issue being identified with the wipers I wasn't asked if I wanted this corrected.

Service

Very happy. I was helped so much by Jamie Brown, who organised for the service department to call me. I was called literally within minutes of speaking with Jamie and Jamie also collected and returned the car for me.

Service

Agent was very helpful, and personable.

Service

All went well and on time

Service

Helpful and courteous

Service

Nothing was to much trouble

Service

Very professional. Good video received

Service

Always quick to get through on the phone. Staff are helpful and take time to explain.

Service

The service department customer advisor was very bubbly helpful and knowledgeable

Service

there is always room for improvement ;-)

Service

I have not given the highest grade as I was disappointed tha a BMW should need the call back for a potentially dangerous fault.

Service

Staff were polite, friendly and helpful - couldnt wish for better.

Service

It was carried out in the time given and delivered back home, which was a change on the day, which made my day easier.

Service

Polite, efficient and helpful staff provide a good experience for the customer

Service

Everything was fully explained and carried out efficiently

Service

Efficient, courteous and precise, Chandlers Brighton are unfailingly helpful, thorough and attentive to detail. They also provide very good coffee!

Service

See above. Plus..Extremely reasonably priced for what I had done on the car.

Service

Efficient and helpful service staff. I was always kept advised of developments.

Service

Impressive service from all staff throughout all negotiations.

Sales

Very satisfied with service and knowledge

Sales

Good handover, noticed a couple of surface scratches on a new car! But, the prep team came out and polished them out, no problem.

Sales

James Wells the Sales Executive was informative and extremely professional keeping me informed throughout the whole process.

Sales

Everything was dealt with quickly and expertly

Sales

I have always been completely satisfied with all my purchases.

Sales

Never any problems getting advice in fact on our way for more today The high tec on a new car want s a lot of getting used to, but here goes

Sales

I like buying cars from Sean. It's easy to do business with him.

Sales

Sales representative Amer was a great help. Went the extra mile with everything to make the process as simple as possible. Would always use him in the future and he had restored my faith in BMW.

Sales

I was kept up to date about the car from the time I said yes to purchase .

Sales

Sean Mumford and Will Hopkinson were excellent throughout. Nothing was ever too much trouble. They were both committed to completing a deal on a new car. Sean in particular was straight talking - exactly what I like.

Sales

Everything was great, I was looked after.

Sales

Service great and new car amazing

Sales

It was a very easy process from start to finish even with Mark, the salesman popping up to my house when I totally forgot to take in the paperwork for the car I was part exchanging.

Sales

Service from Jamie (Brown) was exceptional. Very knowledgeable about the each of the models and was extremlely accomodating with my numerous different requests. He kept me informed throughout and would definitely purchase from him in future.

Sales

As noted in question one, Jame's product knowledge and service provided was first class.

Sales

Sales team were open to being contacted and kept me informed. An armchair ride through buying a new car.

Sales

Passionate staff that helped make the right choice of vehicle. Kept me updated as to progress and had everything ready when I came to collect.

Sales

Mark did everything possible to give us good service.

Sales

The sales executive (Amer Khammash) at Chandlers BMW Brighton was extremely helpful, polite and knowledgeable about car & finance. Compared to Mercedes and other local dealerships, this branch made buying the car a pleasure from beginning to end.

Sales

Helpful and friendly staff, always work with you to get a deal on the car you want