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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Vehicle needed brake service which I was worried about leaving, Chandlers Brighton Fitted me in straight away

Service

Very professional and accommodating

Service

Toby sorted everything out perfectly

Service

Fault not fixed first time and car not returned

Service

Items requiring replacement carried out and vehicle inspection video received.Car not seen at this BMW garage previously

Service

They did everything I asked them to do and were courteous and friendly. Staff were suitably knowledgeable.

Service

Were not able to provide courtesy car, as originally arranged. However, carried out service speedily while I waited.

Service

Because they charged me for windscreen washer fluid and 2 days later the warning light came on to say it was low - they obviously hadn't done it. What else didn't they do, did they actually change the oil? Awful service.

Service

Clear explanations of what needed to be done and good discussion of options for work

Service

courtesy car wasn't ready and also the full valet as an upgrade to the vehicle wasn't performed.

Service

Car went in for a service and belt noise can’t find the belt noise even tho it does it every time they say Monitor it first morning back noise still there still waiting for someone to ring me back so be waiting a long time for that

Service

My car started its service late and also took an hour longer than I was told it would.

Service

Just a small service oil change I waited in the very comfortable waiting area fed with coffee the car was serviced and returned as asked just as an aside when I purchased the car after about 2 weeks it said service Shaun the sales guy agreed to pay

Service

The service was great, however, my alloys were damaged in the process and I was told I’d receive a call from the bodywork team but have not heard from anyone over a week later

Service

Staff always attentive and helpful

Service

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Service

The service was carried out.

Service

My car was registered in December 2016 but your system summoned me for a check-over, which turned out not to be necessary for another year. However, the team did the check and cleaned the car and made no charge. Service proper is due in 6,0000m

Service

Everything was great, only reason I haven’t given a 5 is because being an “M” dealer I expected a lot more nice M cars in your show room that I could have looked at whilst waiting for the service

Service

Personal attention shown to customers is second to none.

Service

Excellent service--apart from the fact that when I collected the car after service a message in my dash display told me that the tyres were only just OK for pressure

Service

Well went in for a MOT and a replacement number plate, The number plate had the wrong registration put on it so had to be replaced, Also I need to pop back in sometime to reset the vehicle service date.

Service

Have no complaints, easy to book in, on the day all straightforward and complete within a day also

Service

Mot took longer than expected.

Service

Would have preferred Angmering for diamond wheels but appreciate you only have one machine.

Service

No Issues with work carried out

Service

Efficient

Service

Efficient and work carried out to complete satisfaction.

Service

Service booking and completion delayed because of BMW recall workload spike - not previously a problem.

Service

Always great you with a smile

Service

Call back a little slow but otherwise great service

Service

MOT test done to my satisfaction

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All good

Service

see above

Service

It was quite expensive.

Service

all works carried at good standard

Service

Everything went smoothly

Service

Highly efficient service and friendly staff

Service

Its annoying that the drivers seat gets adjusted away from where it takes me ages to get right, I understand the need for the service guys to move forward and back but why adjust other settings? Perhaps its by mistake as they get mixed up which lever

Service

I was told it would be a short service, and decided to wait. I checked in at 13.00 but the car wasn't ready until 16.45. There were no problems with the service, and If I had known it was going to take that long, I would have collected it next day

Service

Friendly people who have your interests at heart, always a pleasure to take my car there.

Service

Telephone call back could be better.

Service

Helpful staff

Service

Efficient and informative

Service

No problems

Service

solved the problem that I had asked them to resolve though had to keep the car overnight whilst part arrived

Service

Always courteous, helpful and reasonably efficient.Could possibly give some more explanation in some areas

Service

Initially it was slow to get in and be see. 7 day to appointment.Then a long time to diagnose. Maybe due to the nature of the fault though.I was happy that the issue was sorted and fault was searched for rather than just selling me new battery

Service

Only had to wait a week after booking it and it was completed whilst I waited

Service

Just enough was done for three stars. The process is mechanical and not proactive, the cost of the service was much higher than the estimate I got when I booked despite the fact no extra work done and the car was 'washed' but more dirty than before.

Service

Waiting time was excessive for work done.Bodywork quotation requested but not rec

Service

If they didn't always mess with my seat position, re-tune the radio and (worst of all) switch my automatic lights off I'd give an extra star.

Service

My car is 20 years old. I get the same level of service as if I was driving away in a new car.

Service

When I originally booked my car in (for a map update and what I perceived to be a coding issue) the staff didn't listen, nor write down what I said on the job sheet. Three days later the car was returned to me without either the update or ..

Service

Overall a pleasant experience

Service

Staff forgot to reset the brake fluid service date. I had to return to have it reset.

Service

Although the car was cleaned the windows were not well done

Service

Toby King in the service department is excellent.

Service

The service was completed to a high standard and the information on the car's condition was reassuring. Disappointed with not having the car collected and the service looked quite pricey.

Service

I brought my car in at 8.00am and was the first person in the service centre. You started working on my car late afternoon and it was he last out. Why is this?

Service

Professional,dedicated

Service

Provided great service quick and also at a reasonable price.

Service

Necessary work was explained during a telephone call before commencing. Service was completed on same day and car ready for collection having been cleaned. Looked like new.

Service

very helpful and efficient.

Service

See above response. Because Neil professionally handled the issue of my alloy wheel being damaged I have scored as fairly satisfied. I would otherwise have rated as dissatisfied on this occasion.

Service

The problem was dealt with on the day, without any problems, except I didn’t hear back from Dean regarding my query over the labour cost for older vehicles, plus there was a socket wrench left in my engine bay.

Service

Again, difficulty at getting through by phone to make the appointment.

Service

All explained at booking. Carried out whilst I waited (coffe and biscuits inc) and very prompt at competition and washed and vacumed

Service

Good communication

Service

Clear communication, prompt attention, able to work while I waited

Service

As above, the service that your team gives is great however there is always room for improvement and when I arrived I was kept waiting for a while as there were only 2 people out on the service desk.

Service

it was easy to book, and loved the 90-minute turnaround service, comfortable area to work from whilst I waited, including Wi-Fi and a coffee! Everyone was super friendly too.

Service

Excellent service.Kept fully informed of progress, problems and any resolutions, as well as providing advice of possible future wear/replacements. I trust their knowledge, fault diagnosis and quality of their workmanship. Plus good coffee!

Service

Amer the salesman couldn't have done more during the sales process. Really helpful and honest. Please pass on my thanks.

Sales

My only negative comment would be the "make up" of BMW where each entity operates independently under the BMW name (e.g. Chandlers, BMW Finance and the Company who eventually delivered the car - which at some point was lost at a dock in France).

Sales

Nothing is ever too much for them

Sales

Greg gave a full explanation and has subsequently helped recover a couple of things I left in the old vehicle. Nothing is too much trouble for Greg which I appreciate !

Sales

A painless without undue pressure process.

Sales

Receptionists were polite and helpful, all staff were attentive and friendly a nice atmosphere and no rush to make up ones mind before purchasing . The car was delivered on time and to the date we agreed. Facilities at the center were excellent.

Sales

Excellent service provided from the outset with a 24 hour test drive through to the delivery of my new car. Many thanks to the Team and Brighton.

Sales

The service I received from Chandlers was excellent and in particular I should like to mention James Wells who was both informative, patient, extremely helpful and not pushy.

Sales

See Above

Sales

Staff were amazing especially Ian James

Sales

We only waited a week for our new car

Sales

Sean was considered in his approach and took the time to understand our car needs and wants. Found us a great deal, value for money and with that extra class of customer service. Would not hesitate to recommend.

Sales

As the first answer. The staff are always friendly and helpful and nothing is to much trouble.

Sales

Excellent service as always, nice comfy & smart showroom

Sales

Joachim did exactly what we asked for. A once only quote at a competitive price. He kept us informed throughout and responded promptly and efficiently to any queries we raised.

Sales

Everything just came together. I did not expect a car purchase to be so smooth and easy.

Sales

Very nice people in every way and extremely helpful.

Sales

courteous knowledgeable staff ,process made easy and pleasant

Sales

Car took 5 months to arrive from order date, I kept getting video messages telling me "great news, the car delivery date has moved forwards" when it actually hadn't!

Sales

Felt pampered and valued as a returning customer. Third BMW.

Sales

The buying and delivery of the car was a very professional service

Sales

excellent service from Chandlers BMW in Brighton, especially Chris.Rooney

Sales

As stated in A1. However, I am already concerned about the service and maintenance due to report of poorly trained technicians in most of the UK BMW dealerships (Chandlers have their fair share of poor feedback (Google reviews)).

Sales

Very professional salesman