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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent service

Service

Problem was resolved quickly.

Service

service free under service plan inherited from previous owner of car!

Service

A first class service experience from a polite and accommodating service advisor who did everything he said he was going to do when he said he was going to do it . Nice and easy

Service

Superb and Matt was brilliant, really on it and incredibly efficient!!!

Service

Slick, efficient and comfortable. Nice coffee (with biscuit!) plus wi-fi. Went for MOT, but the car needed a brake service too which extended the visit, so would have been useful to have known that in advance.

Service

OK. Nothing, nobody, is perfect.

Service

The car colection, service and return were carried out very efficiently. The only problem I had was in booking the service by phone; this required several phone calls over 2 days before I was able to get through to the service department!

Service

Very satisfied, but felt it was suggested I needed a new tyre as I sue tread was wearing. I was told “it probably wouldn’t pass an MOT with the current tyre” yet the car had passed its MOT just two days earlier.

Service

Work was carried out thoroughly and in a reasonable time scale.

Service

Quality is service. Excellent service adviser who was able to adopt arrangements to perfectly meet my changing service needs.

Service

Solved the problem with no fuss whatsoever.

Service

Ten out of ten for service

Service

Picked up and delivered car. Did the work, no fuss easy for me.

Service

Because the problem with my car has still not been fixed despite this and an earlier attempt to mend it

Service

The service provided was efficient, complete and timely.

Service

Top class service delivered at its best.

Service

I was told by one service agent that I could add a service pack to mymon year old car but on collection was then told by another that this was not possible, only to then receive a call two days later from another to say it was actually possible.

Service

difficulty arranging appointment, phone calls answered at new "Call Centre" in Hailsham not my local Chandlers in Portslade, messages left requesting call back from service staff in Portslade not returned. System not a success, no Email conformation

Service

Good kept up to date

Service

Very easy. Early drop off and late pick up suited my work day. Same guy in both (Matt?) - working as long a day as me! Found a Brighton hire bike at portslade station for my onward journey.

Service

Let down by a poor service wash! Car did come back dirtier than it went in! Water marks all over and dirty windscreens

Service

Problems sorted with no fuss

Service

Friendly and competent staff

Service
Thank you for your kind comments; your custom is greatly appreciated. Mark Siddle Head of Business

The staff have gone out of their way to help me and they gave me a loan car to suit my needs while they had my car in. Very nice helpful staff

Service
We really appreciate your positive feedback. Thank you for taking the trouble to write. Mark Siddle Head of Business

Work was carried out to a high standard on my car which had been cleaned for me

Service
Many thanks for taking the trouble to share your positive feedback. Mark Siddle Head of Business

As stated above

Service
Thank you for your valued comments, and for using Chandlers Brighton for your BMW servicing needs. Mark Siddle Head of Business

They were prompt in answering the phone, polite and the confirmation email was almost instant. It was nice to be updated as to how the repair was coming along / ready for collection. It was also a nice gesture to have the car cleaned too!

Service
Thank you for choosing Chandlers Brighton; your custom and kind comments are much appreciated! Mark Siddle Head of Business

I was given regular updates regarding the repairs to my car.

Service
We are pleased to have been able to assist with this issue; your custom and kind feedback is much appreciated. Mark Siddle Head of Business

The car was washed for us but unfortunately not dried properly which left water marks, taking me sometime to try getting them removed.

Service
Many thanks for your valued feedback; your comments about the clean are noted and I will review with our valet team. Mark Siddle Head of Business

Not the greatest value for money for a scheduled service, but a trustworthy supplier.

Service
Thank you for your valued custom and feedback. Mark Siddle Head of Business

Courteous attention upon reception and comfortable surroundings in the lounge/waiting area.

Service
Many thanks for your positive feedback; it is most welcome as is your valued custom. Mark Siddle Head of Business

Service assistant (Matt Clare?) was very helpful, informative and polite and the car was available as per the advised timescale

Service
Many thanks for your lovely comments; I will ensure they are shared with Matt. Mark Siddle Head of Business

My tyres were changed quickly as I had asked.

Service
Thank you for your custom, and your valuable feedback. Mark Siddle Head of Business

The work was done to my knowledge, but when I drove away the hazard light was still showing on the dashboard, so I need to go back and get that reset or whatever needs to happen

Service
Thank you for your feedback, it is important to us. I am sorry that you had to return to get this fixed. Mark Siddle Head of Business

There was nothing to fault, I was totally looked after.

Service
We really appreciate your kind comments and valued custom. Mark Siddle Head of Business

Overall experience wasn’t great and queries were difficult to get answered

Service
Thank you for your comments. I am sorry that your most recent experience was less than you would have expected; With regard to our pricing this is under constant review to ensure we are competitive in the marketplace, I do appreciate you taking the trouble to write and realise that on this visit you do not feel you received value for money. Mark Siddle Head of Business

Everythink was done to a very high standard

Service
We really appreciate your lovely feedback. Thank you for taking the trouble to write. Mark Siddle Head of Business

The car came back with a broken heater blower and I’m being asked to pay for the diagnosis.

Service
Thank you for your feedback. I am sorry that you experienced a delay with our automated telephone system; we are currently reviewing ways in which we can streamline this process. Mark Siddle Head of Business

Very helpful, cheerful staff. Not forgetting the delicious cup of coffee that is offered when we have to wait to see someone!

Service
Thank you so much for your ongoing custom and lovely feedback, both of which are greatly appreciated. Mark Siddle Head of Business

very good service

Service
Thank you for your valued feedback. Mark Siddle Head of Business

Lovely staff, courteous, efficient and good communications

Service
Many thanks for your kind comments; they are much appreciated. Mark Siddle Head of Business

The service quality is always good

Service
Thank you so much for your lovely comments, and your ongoing custom. Mark Siddle Head of Business

Still waiting for a part to come in, so original problem still exists. Part is coming from Germany, so not surprised it’s taking some time.

Service

A pleasant experience and very efficient

Service
Thank you for your kind words, and for taking the trouble to write. Mark Siddle Head of Business

They did everything I asked for plus upgrades .I must say that I was very impressed .

Service
Thank you for your comments. I am pleased that we were able to accommodate your requirements at Chandlers Brighton. Mark Siddle Head of Business

In my haste to save on loan vehicle hire I didn't realise that different branches of the same franchise necessarily recognise and accept offers attached to deals i.e. Brighton no charge for loan but didn't honour the free MOT for life from Hailsham

Service
Thank you for your feedback; your comments have been noted. I will speak to my group colleagues to see how we can best achieve synergies across our dealerships. Mark Siddle Head of Business

Service process efficient from start to finish. This was a wait Service....at my choice and the coffee was great too!

Service
Thank you so much for your lovely comments, and for your valued custom. Mark Siddle Head of Business

Same as first answer

Sales
Many thanks for your valued feedback, and your kind comments about our team. I am sorry that your car was delayed, however very much hope you are now enjoying your BMW experience. Mark Siddle Head of Business