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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

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Martin Buhagiar

Head of Business

Chris Rooney

General Sales Manager

Ben Prout

Retail Manager

Will Hopkinson

Retail Manager

Chris Ledger

Local Business Development Manager

Ashley Langley

Sales Executive

Sean Mumford

Sales Executive

Amer Khammash

Sales Executive

Ian James

Sales Executive

Greg Lindley

Sales Executive

James Wells

Sales Executive

Phillip Langrish

Sales Executive

Matt England

BMWi Sales Executive

Jamie Brown

BMW Retention Specialist

Ryan O'Neill

Bodyshop Manager

Bronwyn Ryan

Service Administrator

Andy Collins

Vehicle Damage Assessor

Will Lucie-Smith

Bodyshop Advisor

Alex Tribe

Motorrad Service Advisor

Connor Freeman

Motorrad Service Advisor

Matt Harlow

Motorrad Sales Executive

Martyn Rance

Motorrad Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

quick and competent service

Service

They made their best efforts to investigate the gearbox problem and get BMW warranty to the support claim but were unsusscessful.

Service

Did what I asked

Service

Always room for improvement

Service

Because I was completely satisfied

Service

Dean and his team were amazing

Service

Checking the car in was a bit impersonal, but on collection I had a good dialogue with the service agent on the future of electric cars especially the e3.

Service

I had to chase a warranty issue on several occasions and still don't have a satisfactory answer.

Service

Very efficient, friendly, helpful and professional.

Service

i have been a customer at this centre for the last 12 years and i would not take my car or motorbike anywhere else.

Service

Matt Clare was first class from start to finish.

Service

Very well looked after and problem solved

Service

Had to wait longer than expected.

Service

Service reception good. Service and MOT completed on time. Disappointed that my drivers seat was moved in almost every adjustment. Do not see that it was necessary to do this as I am of

Service

Booking experience was bad, no notification confirming appointment and then the staff didn't understand the bill I was expected to pay

Service

I would have given five stars but the price originally quoted was quite high but I went on line and found the price to be far cheaper and then booked it on the phone with the proviso that the price would be as shown on line. Almost booked elsewhere.

Service

Very friendly and professional

Service

Work was carried out quickly and car returned clean

Service

Everything carried out very well.

Service

The courtesy car we were allocated was manual, despite having had a lengthy conversation with Dean (service manager) about how we (all) no longer felt comfortable driving other than an automatic. Consequently we could not use it.

Service

Efficient

Service

Mini experience has been excellent. I have 2 minis and both have been well looked-after by Chandlers in the past year. BMW was a mixture of good and bad experience. Example in first comment and a 4.5 hour wait for MOT and single tyre replacement

Service

Friendly, prompt and a great experience

Service

Communication as to what was happening wasn't great

Service

Great service prompt and efficient while at the garage ! Same there was a booking lead time of a month ??

Service

Because the service is always consistent and thorough.

Service

All the work I had requested was carried out within the timeframe agreed.

Service

Professional and polite

Service

Car came in for 1st service and extremely annoying dash rattle . Despite the fact that we were told the rattle had been fixed and I quote

Service

Service was friendly but genuine, very rare in the customer service industry so well done. My only criticism is the cleanliness of the loan vehicles.

Service

Great staff and comfortable waiting area

Service

All went as expected

Service

Despite highlighting the speaker issue, it was deemed just reverberation. There is clearly something wrong with the speaker, as no others exhibit the problem. Worst was the damage to my wheel, which no one highlighted but was very obvious.

Service

Happy with service received with work for Service & MOT. Always kept informed and up to date with work carried out. Excellent customer service from all staff, efficient team. (Portsalde/Brighton).

Service

Attention to detail. Service personnel who actually know their business. Rare these days.

Service

There was nobody at Service from where I was to pick up my car so I, and another customer just stood around aimlessly, albeit not for a hugely long time. Gone are the days when you are offered a coffee! (First World problems! ??)

Service

Very well looked after me (lovely hot chocolate) and my car (lovely wash and shine). Thanks

Service

see above. The work was done okay but the actual timing and lack of consideration for me as the customer was disappointing

Service

Service was excellent throughout

Service

James Wells was great from start to finish

Sales

See question 1 Amazing salesman- wasn't in a position to look for a vehicle but managed to purchase our dream vehicle! Thanks The salesman is so good and never pushy that I felt obliged to purchase after all the effort he put in.

Sales

Not got the car yet!!!!

Sales

Excellent service from start to finish. Professional, helpful and thorough.

Sales

Really satisfied with how james dealt with my new car purchase throughout the whole process, he is a credit to bmw brighton.

Sales

Great customer service from Sean Mumford

Sales

From the start I when I walked in unannounced until taking delivery,nothing was to much trouble,advice was offered when I asked for it or when I needed guidance.A very good and enjoyable experience.

Sales

Excellent service from start to finish.

Sales

Very helpful and friendly staff

Sales

the service from the time I entered the showroom and all the way through I was treated very well

Sales

My sales person is very experienced and friendly as were the finance people that I dealt with and all of them made the experience of buying a new car easy, fun and a pleasurable thing to do. Everything was done on time and I was kept fully informed.

Sales

I couldn't fault any of the process. The private collection showroom was a lovely touch. I dealt with Amer Khammash and Ben Prout, both of whom were excellent throughout the whole process.

Sales

Jamie brown and James wells from your Brighton branch made sure we had an excellent service and are a credit to BMW. Highly recommended and a pleasure to do business with.

Sales

Helpful knowledgeable sales and finance staff members. Nothing was too much trouble to aid in me making the right decision regarding choosing my new car.