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Vehicle needed brake service which I was worried about leaving, Chandlers Brighton Fitted me in straight away
Very professional and accommodating
Toby sorted everything out perfectly
Fault not fixed first time and car not returned
Items requiring replacement carried out and vehicle inspection video received.Car not seen at this BMW garage previously
They did everything I asked them to do and were courteous and friendly. Staff were suitably knowledgeable.
Were not able to provide courtesy car, as originally arranged. However, carried out service speedily while I waited.
Because they charged me for windscreen washer fluid and 2 days later the warning light came on to say it was low - they obviously hadn't done it. What else didn't they do, did they actually change the oil? Awful service.
Clear explanations of what needed to be done and good discussion of options for work
courtesy car wasn't ready and also the full valet as an upgrade to the vehicle wasn't performed.
Car went in for a service and belt noise cant find the belt noise even tho it does it every time they say Monitor it first morning back noise still there still waiting for someone to ring me back so be waiting a long time for that
My car started its service late and also took an hour longer than I was told it would.
Just a small service oil change I waited in the very comfortable waiting area fed with coffee the car was serviced and returned as asked just as an aside when I purchased the car after about 2 weeks it said service Shaun the sales guy agreed to pay
The service was great, however, my alloys were damaged in the process and I was told Id receive a call from the bodywork team but have not heard from anyone over a week later
Staff always attentive and helpful
The service was carried out.
My car was registered in December 2016 but your system summoned me for a check-over, which turned out not to be necessary for another year. However, the team did the check and cleaned the car and made no charge. Service proper is due in 6,0000m
Everything was great, only reason I havent given a 5 is because being an M dealer I expected a lot more nice M cars in your show room that I could have looked at whilst waiting for the service
Personal attention shown to customers is second to none.
Excellent service--apart from the fact that when I collected the car after service a message in my dash display told me that the tyres were only just OK for pressure
Well went in for a MOT and a replacement number plate, The number plate had the wrong registration put on it so had to be replaced, Also I need to pop back in sometime to reset the vehicle service date.
Have no complaints, easy to book in, on the day all straightforward and complete within a day also
Mot took longer than expected.
Would have preferred Angmering for diamond wheels but appreciate you only have one machine.
No Issues with work carried out
Efficient and work carried out to complete satisfaction.
Service booking and completion delayed because of BMW recall workload spike - not previously a problem.
Always great you with a smile
Call back a little slow but otherwise great service
MOT test done to my satisfaction
It was quite expensive.
all works carried at good standard
Everything went smoothly
Highly efficient service and friendly staff
Its annoying that the drivers seat gets adjusted away from where it takes me ages to get right, I understand the need for the service guys to move forward and back but why adjust other settings? Perhaps its by mistake as they get mixed up which lever
I was told it would be a short service, and decided to wait. I checked in at 13.00 but the car wasn't ready until 16.45. There were no problems with the service, and If I had known it was going to take that long, I would have collected it next day
Friendly people who have your interests at heart, always a pleasure to take my car there.
Telephone call back could be better.
Efficient and informative
solved the problem that I had asked them to resolve though had to keep the car overnight whilst part arrived
Always courteous, helpful and reasonably efficient.Could possibly give some more explanation in some areas
Initially it was slow to get in and be see. 7 day to appointment.Then a long time to diagnose. Maybe due to the nature of the fault though.I was happy that the issue was sorted and fault was searched for rather than just selling me new battery
Only had to wait a week after booking it and it was completed whilst I waited
Just enough was done for three stars. The process is mechanical and not proactive, the cost of the service was much higher than the estimate I got when I booked despite the fact no extra work done and the car was 'washed' but more dirty than before.
Waiting time was excessive for work done.Bodywork quotation requested but not rec
If they didn't always mess with my seat position, re-tune the radio and (worst of all) switch my automatic lights off I'd give an extra star.
My car is 20 years old. I get the same level of service as if I was driving away in a new car.
When I originally booked my car in (for a map update and what I perceived to be a coding issue) the staff didn't listen, nor write down what I said on the job sheet. Three days later the car was returned to me without either the update or ..
Overall a pleasant experience
Staff forgot to reset the brake fluid service date. I had to return to have it reset.
Although the car was cleaned the windows were not well done
Toby King in the service department is excellent.
The service was completed to a high standard and the information on the car's condition was reassuring. Disappointed with not having the car collected and the service looked quite pricey.
I brought my car in at 8.00am and was the first person in the service centre. You started working on my car late afternoon and it was he last out. Why is this?
Provided great service quick and also at a reasonable price.
Necessary work was explained during a telephone call before commencing. Service was completed on same day and car ready for collection having been cleaned. Looked like new.
very helpful and efficient.
See above response. Because Neil professionally handled the issue of my alloy wheel being damaged I have scored as fairly satisfied. I would otherwise have rated as dissatisfied on this occasion.
The problem was dealt with on the day, without any problems, except I didnt hear back from Dean regarding my query over the labour cost for older vehicles, plus there was a socket wrench left in my engine bay.
Again, difficulty at getting through by phone to make the appointment.
All explained at booking. Carried out whilst I waited (coffe and biscuits inc) and very prompt at competition and washed and vacumed
Clear communication, prompt attention, able to work while I waited
As above, the service that your team gives is great however there is always room for improvement and when I arrived I was kept waiting for a while as there were only 2 people out on the service desk.
it was easy to book, and loved the 90-minute turnaround service, comfortable area to work from whilst I waited, including Wi-Fi and a coffee! Everyone was super friendly too.
Excellent service.Kept fully informed of progress, problems and any resolutions, as well as providing advice of possible future wear/replacements. I trust their knowledge, fault diagnosis and quality of their workmanship. Plus good coffee!
Amer the salesman couldn't have done more during the sales process. Really helpful and honest. Please pass on my thanks.
My only negative comment would be the "make up" of BMW where each entity operates independently under the BMW name (e.g. Chandlers, BMW Finance and the Company who eventually delivered the car - which at some point was lost at a dock in France).
Nothing is ever too much for them
Greg gave a full explanation and has subsequently helped recover a couple of things I left in the old vehicle. Nothing is too much trouble for Greg which I appreciate !
A painless without undue pressure process.
Receptionists were polite and helpful, all staff were attentive and friendly a nice atmosphere and no rush to make up ones mind before purchasing . The car was delivered on time and to the date we agreed. Facilities at the center were excellent.
Excellent service provided from the outset with a 24 hour test drive through to the delivery of my new car. Many thanks to the Team and Brighton.
The service I received from Chandlers was excellent and in particular I should like to mention James Wells who was both informative, patient, extremely helpful and not pushy.
Staff were amazing especially Ian James
We only waited a week for our new car
Sean was considered in his approach and took the time to understand our car needs and wants. Found us a great deal, value for money and with that extra class of customer service. Would not hesitate to recommend.
As the first answer. The staff are always friendly and helpful and nothing is to much trouble.
Excellent service as always, nice comfy & smart showroom
Joachim did exactly what we asked for. A once only quote at a competitive price. He kept us informed throughout and responded promptly and efficiently to any queries we raised.
Everything just came together. I did not expect a car purchase to be so smooth and easy.
Very nice people in every way and extremely helpful.
courteous knowledgeable staff ,process made easy and pleasant
Car took 5 months to arrive from order date, I kept getting video messages telling me "great news, the car delivery date has moved forwards" when it actually hadn't!
Felt pampered and valued as a returning customer. Third BMW.
The buying and delivery of the car was a very professional service
excellent service from Chandlers BMW in Brighton, especially Chris.Rooney
As stated in A1. However, I am already concerned about the service and maintenance due to report of poorly trained technicians in most of the UK BMW dealerships (Chandlers have their fair share of poor feedback (Google reviews)).
Very professional salesman