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My report stated that the Car's battery health was red, yet I wasn't informed when I picked the car up. If I had been informed I would have requested it to be changed.
very good and efficient service
Local dealer gets most things right but still room for improvement, like communication. E.g. was specifically asked to bring car in at 07:45, but staff didn't turn up until 08:00! Also asked for car not to be washed but it was still washed.
The staff were, as usual, very polite and efficient - but badly trained to install my SatNav update.
They failed to tell me that the repair I had requested on one of my wheels would not be done on the day, despite two calls beforehand to discuss this. At the last service they charged me for screen wash which I had topped up myself that morning!
service work good if not rather expensive
Reception staff where helpful and car was cleaned and ready for collection
Superb product backed with equal customer service.
expedience , professionalism , care and polite manner of everyone.
Usual good service
For the last visit very satified. Thanks
Always great service from Chandlers. Prompt pick up/delivery of car. Kept up to date on status and costs by Will Roberts who was also understanding of my issues and friendly.
All items were done as required, this time I was contacted and informed of progress. Let down was the MOT service interval had not been updated and luckily I had not driven away. This only took 10 mins to resolve but I'd had a similar issue before.
There were no issues with my service
All issues sorted out But main dealer prices
Service staff communicated well
He service was good , the price was not.
Prompt efficient and friendly staff who delivered on time.
Its important, as a paying customer, that you feel satisfied. Toby gave total satisfaction today.
Always friendly and efficient
Quick turnaround and video.
Turned up to collect car on time
Good service from staff
The car was in for a MOT not a service.
This recall was OK but previous experiences were bad.
Work was carried out very professionally
All went smoothly.
For the second time of this car being in Chandlers Brighton I have subsequently had a problem with tyre pressures. Chandlers seem to work to lower pressures than recommended in the door panel ; within 100 miles I receive a tyre pressure warning !
Took 3 weeks to achieve a post sales snagging issue - had to chase
Service all fine, normally car gets cleaned. Spent 2k with you on service and tyres and car came back dirty still.
The service failed to resolve the problem
Was prepared to pay cash for the Car Service but this was refused. My Debit and Credit cards were left at home.. I was left stranded !! It was only the "goodwill " of the Service Manager, who arranged for a mechanic to drop me off on his way home
Staff were helpful, knowledgeable, and courteous. Car seems fine after its service and the problem was fixed.
The only issue I had was the work timing. The car in at 9am for MOT & brake fluid computer re-set. I requested a t/phone call by 2:30pm and collect at 3:30 as I had other appointments. I ring at 4pm and was told it would be ready at 5pm to collect.
Service did not make it clear after they sent me the video and said everything was fine that after this they took for test drive and found mis alignment
Service was great but it took a very long time to get a part ( 6 weeks), hence only 4 stars
Completed the works as required in under the time estimated and very communicative
Never too much trouble x
Sold and serviced from new at chandlers, know full history of car and more importantly me.
Having health with BMW Chandlers for 8 years I can safely say that the service is is always first class. Nice to see you've promoted Matt. Top lad.
Nothing to add!
Car was received on workshops at the appointed time. I was able to wait whilst the MOT was carried out. Car also had a service wash
Very long wait for courtesy car. Staff didn't seem very concerned considering this is a premium brand and car less than 6m old. This is going to end up with a rejected car if issue comes back
Would have been 5 if the problem was solved.
Just good service
They collected car and the price given was what I paid
Not being able to diagnose a fault. Error log does not record the fault. This is a fault in itself.
Efficient, polite, convenient
Fast and friendly service
Car picked up on time , was kept informed of progress
Poor job done car as I said coolant not refilled and shift clean . Car was finished early but no pre notice
MoT and front brake replacement completed while I waited, in two hours rather than the three hours quoted.
Product recall - fixed much quicker than anticipated and the courtesy car was really good too.
Great service very prompt had a great experience with BMW Emergency Assust they could not have been anymore helpful.
Excellent staff- always extremely helpful.
Always find them helpful and competent.
At this time I have an issue with a wireless charging unit that is as yet unresolved
efficient & friendly service
The staff are welcoming and want to help when you come through the door
Simon Topping dealt with the issues that arose swiftly, kept me informed and supplied a replacement vehicle at short notice due to these unexpected issues.
Good customer service, informative and quick car service too.
initiated by you and all good
It was an MOT and end of warranty check so difficult to criticise
Lack of courtesy car stopped me giving 5 stars.
We have had nothing but wonderful experiences with Chandlers.
Matt Clare has been to sole BMW representative that worth any value to the BMW brand. Please do not lose this employee, as you will regret it. Chandlers Worthing and Vines Gatwick are appalling in every single way. Happy to provide details
My service advisor was very helpful and it was nice to have the car back cleaned
Service carried out, I was sent a video and car was cleaned
Communication is seriously lacking - weeks on I do not know where I stand despite phoning and emailing.
No problem and looked after well
Service is fine. However, staff seem reluctant to discuss vehicle problems that I have that are subjects of disussion in chatrooms yet not addressed by BMW sevice schedule.
Pleasant area to wait in and well looked after with regards to coffee. Service took about half an hour longer than originally indicated and despite an issue being identified with the wipers I wasn't asked if I wanted this corrected.
Very happy. I was helped so much by Jamie Brown, who organised for the service department to call me. I was called literally within minutes of speaking with Jamie and Jamie also collected and returned the car for me.
Agent was very helpful, and personable.
All went well and on time
Helpful and courteous
Nothing was to much trouble
Very professional. Good video received
Always quick to get through on the phone. Staff are helpful and take time to explain.
The service department customer advisor was very bubbly helpful and knowledgeable
there is always room for improvement ;-)
I have not given the highest grade as I was disappointed tha a BMW should need the call back for a potentially dangerous fault.
Staff were polite, friendly and helpful - couldnt wish for better.
It was carried out in the time given and delivered back home, which was a change on the day, which made my day easier.
Polite, efficient and helpful staff provide a good experience for the customer
Everything was fully explained and carried out efficiently
Efficient, courteous and precise, Chandlers Brighton are unfailingly helpful, thorough and attentive to detail. They also provide very good coffee!
See above. Plus..Extremely reasonably priced for what I had done on the car.
Efficient and helpful service staff. I was always kept advised of developments.
Impressive service from all staff throughout all negotiations.
Very satisfied with service and knowledge
Good handover, noticed a couple of surface scratches on a new car! But, the prep team came out and polished them out, no problem.
James Wells the Sales Executive was informative and extremely professional keeping me informed throughout the whole process.
Everything was dealt with quickly and expertly
I have always been completely satisfied with all my purchases.
Never any problems getting advice in fact on our way for more today The high tec on a new car want s a lot of getting used to, but here goes
I like buying cars from Sean. It's easy to do business with him.
Sales representative Amer was a great help. Went the extra mile with everything to make the process as simple as possible. Would always use him in the future and he had restored my faith in BMW.
I was kept up to date about the car from the time I said yes to purchase .
Sean Mumford and Will Hopkinson were excellent throughout. Nothing was ever too much trouble. They were both committed to completing a deal on a new car. Sean in particular was straight talking - exactly what I like.
Everything was great, I was looked after.
Service great and new car amazing
It was a very easy process from start to finish even with Mark, the salesman popping up to my house when I totally forgot to take in the paperwork for the car I was part exchanging.
Service from Jamie (Brown) was exceptional. Very knowledgeable about the each of the models and was extremlely accomodating with my numerous different requests. He kept me informed throughout and would definitely purchase from him in future.
As noted in question one, Jame's product knowledge and service provided was first class.
Sales team were open to being contacted and kept me informed. An armchair ride through buying a new car.
Passionate staff that helped make the right choice of vehicle. Kept me updated as to progress and had everything ready when I came to collect.
Mark did everything possible to give us good service.
The sales executive (Amer Khammash) at Chandlers BMW Brighton was extremely helpful, polite and knowledgeable about car & finance. Compared to Mercedes and other local dealerships, this branch made buying the car a pleasure from beginning to end.
Helpful and friendly staff, always work with you to get a deal on the car you want