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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

My car was MOT tested and they collected and returned it to my address. I was very pleased that they had cleaned it to a very high standard

Service

Problem resolved and kept informed at all times

Service

The staff. They all, from the ladies on reception, to the men on the service desks, to the lady dispensing coffee, make one feel like an individual.

Service

All good

Service

An expensive problem was rectified is a very agreeable manner

Service

Easy to book in, work completed on time. Car returned washed.

Service

I was served by Matt Clare regarding an issue with my car. He was thoroughly professional, researched his response and contacted me as promised

Service

Their attention to detail

Service

As above great service friendly atmosphere

Service

As evergood service

Service

Last work (wheel refurb and warranty replacement) was easy to arrange, convenient and carried out quickly/effectively. One minor complaint is that my car was returned with oily marks on the seat and door leather.

Service

Far too expensive

Service

Second visit was excellent as fault seems to have been properly rectified. Earlier visit only reprogrammed faulty exhaust gate valve but did not cure the fault.

Service

Efficient friendly staff, at the Brighton site, once you get through to the site, however, I feel that no longer having direct line, dedicated on site receptionists when you phone in is a retrograde step.

Service

Friendly way to use service , didn't use complicated words ,

Service

Work was completed on time and a loan car was provided, no hassle!

Service

Excellent service

Service

Problem was resolved quickly.

Service

service free under service plan inherited from previous owner of car!

Service

A first class service experience from a polite and accommodating service advisor who did everything he said he was going to do when he said he was going to do it . Nice and easy

Service

Superb and Matt was brilliant, really on it and incredibly efficient!!!

Service

Slick, efficient and comfortable. Nice coffee (with biscuit!) plus wi-fi. Went for MOT, but the car needed a brake service too which extended the visit, so would have been useful to have known that in advance.

Service

OK. Nothing, nobody, is perfect.

Service

Very satisfied, but felt it was suggested I needed a new tyre as I sue tread was wearing. I was told “it probably wouldn’t pass an MOT with the current tyre” yet the car had passed its MOT just two days earlier.

Service

Work was carried out thoroughly and in a reasonable time scale.

Service

Quality is service. Excellent service adviser who was able to adopt arrangements to perfectly meet my changing service needs.

Service

Solved the problem with no fuss whatsoever.

Service

Ten out of ten for service

Service

Because the problem with my car has still not been fixed despite this and an earlier attempt to mend it

Service

Picked up and delivered car. Did the work, no fuss easy for me.

Service

The service provided was efficient, complete and timely.

Service

Top class service delivered at its best.

Service

I was told by one service agent that I could add a service pack to mymon year old car but on collection was then told by another that this was not possible, only to then receive a call two days later from another to say it was actually possible.

Service

difficulty arranging appointment, phone calls answered at new "Call Centre" in Hailsham not my local Chandlers in Portslade, messages left requesting call back from service staff in Portslade not returned. System not a success, no Email conformation

Service

Good kept up to date

Service

Very easy. Early drop off and late pick up suited my work day. Same guy in both (Matt?) - working as long a day as me! Found a Brighton hire bike at portslade station for my onward journey.

Service

Clear explanation of process throughout.

Sales

Sales staff helpful and polite