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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great staff and comfortable waiting area

Service

Car came in for 1st service and extremely annoying dash rattle . Despite the fact that we were told the rattle had been fixed and I quote

Service

Service was friendly but genuine, very rare in the customer service industry so well done. My only criticism is the cleanliness of the loan vehicles.

Service

All went as expected

Service

Despite highlighting the speaker issue, it was deemed just reverberation. There is clearly something wrong with the speaker, as no others exhibit the problem. Worst was the damage to my wheel, which no one highlighted but was very obvious.

Service

Happy with service received with work for Service & MOT. Always kept informed and up to date with work carried out. Excellent customer service from all staff, efficient team. (Portsalde/Brighton).

Service

Attention to detail. Service personnel who actually know their business. Rare these days.

Service

see above. The work was done okay but the actual timing and lack of consideration for me as the customer was disappointing

Service

There was nobody at Service from where I was to pick up my car so I, and another customer just stood around aimlessly, albeit not for a hugely long time. Gone are the days when you are offered a coffee! (First World problems! ??)

Service

Very well looked after me (lovely hot chocolate) and my car (lovely wash and shine). Thanks

Service

Service was excellent throughout

Service

Sean really looked after me and I felt like he went the 'extra mile' to ensure I got the right car.

Service

Matt at reception, greeted me as a customer he had looked after several times before. He knew me and what was required. Excellent coffee and service in a comfortable waiting area.

Service

Online booking didn't work so i called to arrange

Service

Drop in customer service level

Service

Car was returned to me from an MOT and on starting the car I was greeted with a myriad of warnings. Car had to be kept overnight to rectify the fault and I was told I would be contacted when the car was ready but I had to call.

Service

The service was quick and less than quoted. However, a panel wasn't secured correctly which required me to return to the dealer to be corrected. I requested a bodywork quote for a SMART repair, and I am still waiting to receive it by email.

Service

Pleasant staff that make you feel valued as a BMW customer

Service

My car was serviced, MOT'd and warrenty checked all in the same day and washed and valeted as well.

Service

Job done very efficiently.

Service

The onboard computer was not reset after its service, now when I turn the car on a reminder pops up every time to say a service is needed. I now have to return so this can be reset. The valet was under par as well. The boot was not cleaned at all

Service

Great experience as was looked after from start to finish with all Q's answered

Service

Good service if costly. Matt in service kept me informed throughout, very helpful.

Service

The team were very efficient, I knew what was going on and they finished earlier than I expected

Service

Individual members of the team take personal accountability. Matt , the Customer Service Manager was especially helpful and truly customer focused.

Service

Work done well and on time. Video inspection is a really useful tool

Service

Service and value

Service

Efficient, helpful, friendly, prompt

Service

The staff are friendly however as I mentioned not at all satisfied with the vehicle pwrformance.

Service

Always helpful and friendly

Service

self evident.

Service

Unexpected cost of ervice

Service

Can not think of anything else that could have been done. Had an enjoyable wait for the service to be completed, sipped coffee read a book (no distractions)

Service

Was just an MOT,. But for the first time ever the bodywork under the doors was still dirty after the clean they give it afterwards.

Service

Very efficient service team who keep you advised with progress. Great paperwork as well

Service

Will continue to use them.

Service

Great customer service

Service

The service I recieved when I picked up my vehicle was good. I did recieve an apology for being lied to.

Service

They were very professional, happy with their job, and customer service was good.

Service

Communication good and very courteous. Car nicely washed on return

Service

I would have been completely satisfied but for the fact that a promised wash and vac was not carried out, by the time I realised it was too late to wait for it to be done.

Service

Service always first class

Service

A job well done

Service

See previous answer. Plus, car was returned unwashed, despite lots of comments about how you would wash it, with the passenger seat cranked out to flat, and nobody bothered to at least return it to upright.

Service

All the work done that needed attention A lone car provided so I could carry on my day without disruption excellent thank you

Service

Was kept informed and was sent video showing the 2 minor defects that the technician had identified.

Service

Poor customer service. Made me felt like BMW didn't need my custom.

Service

Matt Clare kept me informed at all times with the progress, and Gordon Smith did a great job of diagnosing the issues, and fixing my car.

Service

i needed a service and one tyre replaced which was done no problem

Service

Had to contact to find out status of work agreed And not until Matt involved did work take play.

Service

Although I have answered Completely satisfied my whole BMW experience as a whole wasn't very good.

Service

I asked for the rear valence to be properly refitted yet again & yet again they forgot to do it. This is the 3rd time of asking!!! I was called back to fit 2 new tyres for the MOT. It took 90 minutes not the 15 I was told it would be

Service

Had requested car to be ready for 4pm - no phone call received from the Service Dept to let me know it would not be ready. Unable to get through to the Service Dept after ringing continuously from 16:31 to 16:55 with no one answering.

Service

The service experience was excellent and attended to all our needs.

Service

Up to the point where I got my car back I was happy. But then my car was given back to me with a flat tyre which I'd paid for to be changed and another tyre with a bulge which I didn't know anything about.

Service

3. When I arrived I queried if the Brake fluid service was part of the service plan I paid for. I was advised that as I had done over 50,000 miles it did not. Whilst disappointed ( as BMW would not do it before the service was required) I accepted th

Service

The dashboard service indicator was not reset after the work. I had to take the car back for this to be done. I consider this poor.

Service

Great customer service from Matt in the service team. He negotiated repairs with BMW and they were completed as quickly as part delivery allowed.

Service

Brakes service completed within proper time, Bill less that I was worried about, also replace passenger side windscreen wiper that has been faulty since purchase with no quibbles, later got a video of underside of car with commentary.

Service

Everything went very well.

Service

Cost of 2 rear tyres very expensive, could have brought them at several tyre companies for much less money

Service

I was very happy with the service experience.

Service

Everything I asked to be done was achieved, minimal waiting times and courteous staff

Service

Overall service was good but they were unable to save the service on my cars I drive due to technical issues on the day

Service

Smooth operation .work completed on time.

Service

Fair service provided by the BMW and the staff. Thanks

Service

Staff were brilliant. Facilities professional and feedback from service crew - excellent.

Service

My sales person is very experienced and friendly as were the finance people that I dealt with and all of them made the experience of buying a new car easy, fun and a pleasurable thing to do. Everything was done on time and I was kept fully informed.

Sales

Jamie brown and James wells from your Brighton branch made sure we had an excellent service and are a credit to BMW. Highly recommended and a pleasure to do business with.

Sales

I couldn't fault any of the process. The private collection showroom was a lovely touch. I dealt with Amer Khammash and Ben Prout, both of whom were excellent throughout the whole process.

Sales

Helpful knowledgeable sales and finance staff members. Nothing was too much trouble to aid in me making the right decision regarding choosing my new car.

Sales

Friendly and efficient staff who made the process very easy and straightforward.

Sales

Good outcome. Information could have been more forthcoming. 25 miles range in test car wasn't ideal.

Sales

My requirements were fully understood and dealt with by very helpful sales staff.

Sales

Extremely satisfied from start to finish. Ashley Langley took us through all we needed to know, he was very professional and polite. It was a very pleasant experience.

Sales

Very satisfied, Sean Mumford kept me in the loop the entire time, and ensured that my car was ready prior to my wedding.

Sales

The dealership were a breath of fresh air compared to the previous dealership I dealt with and although they are over a 40 mins drive from my home, whereas the nearest dealership is 15 mins, it is worth the extra time. Greg Lindley was fantastic!

Sales

It was a pleasure to meet Ashley Langley. A very nice guy who I felt had my interest at heart. He responded quickly to emails and phone calls. Agreed an acceptable trade in deal. Shame it did not arrive on 1st March although I ordered it before Xmas.

Sales

Very friendly staff

Sales

Overall great experience, however sales/finance manager was rude to both myself and the sales executive. This was mentioned to him.

Sales

Great experience with Amer throughout

Sales

nothing to add

Sales

My first visit took 5 hours. My second visit to pick up the car was about 3 hours. Paperwork had mistakes. I was sent someone else's forms. My document were handed to me in a cheap plastic folder I would have preferred to purchase online

Sales

Very good process, all the paperwork was explained fully. My misunderstanding of the insurance products was clarified. I like the emailed updates about where my vehicle was in the build process in the factory. Delivery was done in less than 1 hour

Sales

Car not very well valeted in collection. Had to go back twice whilst I waited. Previous purchases have always been quite an event with the vehicle in a special place in the showroom and very well presented. This was outside the showroom.

Sales

Fantastic and attentive service provided throughout. At no time did I feel pressured or unsure. If I had an questions or queries they were answered fully and efficiently.

Sales

No problems

Sales

The manufacturers packages are very vague making it very difficult to understand what is included. Even now with the car we are still trying to understand what is included, and what has been omitted.

Sales

Great staff

Sales

Amer was amazing throughout the whole process. He kept me informed about the delivery and took so much care and time to explain everything both pre and post sale.

Sales

Friendly salesman, James, who kept me informed about what was happening and lots of apologises when BMW refused to release my car for 3/4 weeks after it arrived in the UK. Very hard working nice guy

Sales

See above! treated really well by everyone, from the fabulous salesman to the staff on the desk, and the person manning the coffee bar.

Sales

Nice - ordered a new car and the updates and delivery time were spot on. It would have been helpful to have gone through the list of extras - ordering a spare tyre as a after sales order cost me £500 vs £150.

Sales

Obtained a reasonable deal, with the minimum of fuss following a demonstration and test drive of the car. Options were explained. Dealer went to effort to fit delivery at a time to suit my wishes and where any questions were answered clearly.

Sales

Sales staff were very helpful in my purchase especially Greg