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Always find them helpful and competent.
At this time I have an issue with a wireless charging unit that is as yet unresolved
efficient & friendly service
The staff are welcoming and want to help when you come through the door
Good customer service, informative and quick car service too.
initiated by you and all good
Simon Topping dealt with the issues that arose swiftly, kept me informed and supplied a replacement vehicle at short notice due to these unexpected issues.
It was an MOT and end of warranty check so difficult to criticise
Lack of courtesy car stopped me giving 5 stars.
Matt Clare has been to sole BMW representative that worth any value to the BMW brand. Please do not lose this employee, as you will regret it. Chandlers Worthing and Vines Gatwick are appalling in every single way. Happy to provide details
We have had nothing but wonderful experiences with Chandlers.
My service advisor was very helpful and it was nice to have the car back cleaned
Service carried out, I was sent a video and car was cleaned
Communication is seriously lacking - weeks on I do not know where I stand despite phoning and emailing.
No problem and looked after well
Service is fine. However, staff seem reluctant to discuss vehicle problems that I have that are subjects of disussion in chatrooms yet not addressed by BMW sevice schedule.
Very happy. I was helped so much by Jamie Brown, who organised for the service department to call me. I was called literally within minutes of speaking with Jamie and Jamie also collected and returned the car for me.
Pleasant area to wait in and well looked after with regards to coffee. Service took about half an hour longer than originally indicated and despite an issue being identified with the wipers I wasn't asked if I wanted this corrected.
Agent was very helpful, and personable.
All went well and on time
Very professional. Good video received
Always quick to get through on the phone. Staff are helpful and take time to explain.
The service department customer advisor was very bubbly helpful and knowledgeable
It was carried out in the time given and delivered back home, which was a change on the day, which made my day easier.
there is always room for improvement ;-)
I have not given the highest grade as I was disappointed tha a BMW should need the call back for a potentially dangerous fault.
Staff were polite, friendly and helpful - couldnt wish for better.
Polite, efficient and helpful staff provide a good experience for the customer
Everything was fully explained and carried out efficiently
Efficient, courteous and precise, Chandlers Brighton are unfailingly helpful, thorough and attentive to detail. They also provide very good coffee!
See above. Plus..Extremely reasonably priced for what I had done on the car.
Efficient and helpful service staff. I was always kept advised of developments.
Outstanding customer care
Always polite and good service
Work was done efficiently however on previous occasions our car has been valeted prior to its return. This was not done this time !! Was there a reason or was this an oversight ?
Excellent customer service
The recall was done and the car given a wash & vac.
The Service team are very helpful and efficient as are any of the other team members I've come into contact with.
Matt looked after everything
They are a very good crowd at Portslade and very good Coffee and Mags if you have to wait.
I got all the information that I needed with urgency by Simon took on.
Easy to deal with
I was treated with great respect
Collect and deliver facility worked well. I was kept informed of progress. I'd bought pre-paid service package.
Chandlers staff great
Always very reliable
Did not replace my badge under warranty they think the damage was done by something don't agree with that
Matt on the service reception is always extremely helpful and any work carried out is of the highest standard.
Friendly, efficient service
Car passed its MOT and the garage did a good job and kept me informed of progress. Could have been cheaper of course.
Everything went smoothly and completed in time they said.
Dean Brooks has worked very hard to resolve the ongoing issues I have had with my roof mechanism, at a time when his department has been under huge pressure. I much appreciated his efficient handling of the situation, and of me, a frustrated customer
Matt Clare excellent customer service.
Just great service from very helpful and knowledgeable staff.
Good service and prices But difficult to get slot sometimes
Service completed early. Not a complete 5/5 as the service interval commenced on the day the vehicle was produced and not the day I purchased it. So vehicle had to be serviced slightly earlier than the expected 2 years or 17000 miles.
Once again efficiently dealt with and always felt appreciated.
Always attentive and polite.
Excellent service experience always!!
No one seemed to know what was going on
Would not drive the car back because they thought the tyres were too worn, yet the tyre specialist said the car was clearly safe to drive. In addition, we asked for the car to be valeted but this was poor and the car had only had a light clean.
Although I still some element of the rattle referred to above the staff are a credit to the brand.
They kept me informed at all times and said that as my car was just out of warranty they would contact BMW to see what costs could be covered if necessary.
Very good service, and very friendly and helpfull staff.
Fantastic service, nice coffee too
quick and competent service
They made their best efforts to investigate the gearbox problem and get BMW warranty to the support claim but were unsusscessful.
Did what I asked
Always room for improvement
Because I was completely satisfied
Dean and his team were amazing
The sales executive (Amer Khammash) at Chandlers BMW Brighton was extremely helpful, polite and knowledgeable about car & finance. Compared to Mercedes and other local dealerships, this branch made buying the car a pleasure from beginning to end.
Helpful and friendly staff, always work with you to get a deal on the car you want
Ian James was helpful, attentive and tuned in to what we wanted. We would certainly recommend him. We are delighted with the car and know we'll get great after sales service.
I was served by Amer Khammash who I found to be extremely courteous, knowledgeable and helpful throughout the transaction, also afterwards.
Great customer service from all staff- mostly Sean
So well looked after from beginning to end
James Wells was very helpful and spent a long time with us making sure we got what we wanted.
See above, Amer Kameesh was courteous and took pains to ensure that both he understood my needs and that he explained clearly all points involved
I had a good experience.
Customer service at the Portslade branch is outstanding
Always had professional and friendly advice at Chandlers BMW.
James Wells was great from start to finish