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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Helpful staff

Service

No problems

Service

Efficient and informative

Service

solved the problem that I had asked them to resolve though had to keep the car overnight whilst part arrived

Service

Always courteous, helpful and reasonably efficient.Could possibly give some more explanation in some areas

Service

Initially it was slow to get in and be see. 7 day to appointment.Then a long time to diagnose. Maybe due to the nature of the fault though.I was happy that the issue was sorted and fault was searched for rather than just selling me new battery

Service

Generally the service is very good if a little too formal at times.

Service

Only had to wait a week after booking it and it was completed whilst I waited

Service

Just enough was done for three stars. The process is mechanical and not proactive, the cost of the service was much higher than the estimate I got when I booked despite the fact no extra work done and the car was 'washed' but more dirty than before.

Service

When I originally booked my car in (for a map update and what I perceived to be a coding issue) the staff didn't listen, nor write down what I said on the job sheet. Three days later the car was returned to me without either the update or ..

Service

Waiting time was excessive for work done.Bodywork quotation requested but not rec

Service

If they didn't always mess with my seat position, re-tune the radio and (worst of all) switch my automatic lights off I'd give an extra star.

Service

My car is 20 years old. I get the same level of service as if I was driving away in a new car.

Service

The service was completed to a high standard and the information on the car's condition was reassuring. Disappointed with not having the car collected and the service looked quite pricey.

Service

Overall a pleasant experience

Service

Toby King in the service department is excellent.

Service

Staff forgot to reset the brake fluid service date. I had to return to have it reset.

Service

I brought my car in at 8.00am and was the first person in the service centre. You started working on my car late afternoon and it was he last out. Why is this?

Service

Although the car was cleaned the windows were not well done

Service

Necessary work was explained during a telephone call before commencing. Service was completed on same day and car ready for collection having been cleaned. Looked like new.

Service

Professional,dedicated

Service

Provided great service quick and also at a reasonable price.

Service

very helpful and efficient.

Service

The years I’ve been using the garage it’s always been a friendly welcome and no problems

Service

See above response. Because Neil professionally handled the issue of my alloy wheel being damaged I have scored as fairly satisfied. I would otherwise have rated as dissatisfied on this occasion.

Service

The problem was dealt with on the day, without any problems, except I didn’t hear back from Dean regarding my query over the labour cost for older vehicles, plus there was a socket wrench left in my engine bay.

Service

All explained at booking. Carried out whilst I waited (coffe and biscuits inc) and very prompt at competition and washed and vacumed

Service

Again, difficulty at getting through by phone to make the appointment.

Service

All was done as expected and I was happy with how they dealt with the services

Service

Prompt,polite and good value.

Service

Good communication

Service

Took longer than initially told. For the second time of asking the garage did not reset the brake fluid replace warning message, the fluid was replaced in August.

Service

Excellent service.Kept fully informed of progress, problems and any resolutions, as well as providing advice of possible future wear/replacements. I trust their knowledge, fault diagnosis and quality of their workmanship. Plus good coffee!

Service

As above, the service that your team gives is great however there is always room for improvement and when I arrived I was kept waiting for a while as there were only 2 people out on the service desk.

Service

it was easy to book, and loved the 90-minute turnaround service, comfortable area to work from whilst I waited, including Wi-Fi and a coffee! Everyone was super friendly too.

Service

Clear communication, prompt attention, able to work while I waited

Service

Good experience and good service

Service

work completed to high standard, poor communication.

Service

It was an easy and pleasant experience that didn't make me feel as though my time was wasted taking my car there.

Service

Unfortunaly while on for service car recived some damage .however thé issue was delt with Without argument it was still inconvénient.

Service

Attentive service staff

Service

Overall the service was excellent, the minor concerns listed above, are the only reason for not answering "Completely satisfied".

Service

The Brighton Chandlers showroom was clean and welcoming with a pleasant waiting area. From what I could see of the servicing area though staff seemed under extreme pressure, with some guys literally running around. This did not inspire confidence.

Service

Very good and complete feedback. On time and professional.

Service

Planned actions completed without delay.

Service

Chandlers did not remind me that my MOT was due despite the fact that the car was bought from them. They gave me the cope out answer of "data protection". No name badges worn and issue with phone was not adequately addressed.

Service

Service was timed well, pleasant surroundings to wait.

Service

Friendly efficient and returned on time and very clean !

Service

First rate service and rectified all faults (apart from the brake squeal, which, to be fair, was not the urgent item that needed to be resolved)

Service

great care was taken to understand the nature of the fault so that it was resolved satisfactorily service reception organised a techician to accompany me on a test drive to highlight the fault and arranged a loan car in the meantime

Service

I had a problem with a car I had bought brand new 2 years ago. Initially I was anxious about getting the problem resolved but I now have my car back and the problem was resolved completely to my satisfaction by Greg.

Service

Courtesy, explanatory and great coffee:)

Service

Because they are very professional and do the nice job what I am expecting from BMW.

Service

Car serviced and delivered as promised

Service

Quality of car cleaning has deteriorated badly of late.....

Service

Because of damage to my car and failed attempt to properly repair this damage. Also, Chandlers have made several promises since the incident that have not been fulfilled. Complaint still current. Car is now with Chandlers to be properly repaired.

Service

We were contacted regularly and as always politely. The only reason not given top marks is the price is a little high.

Service

I was appalled by the level of service given. I do not think it's professional to not greet people good morning, on top of that. They provided a courtesy car with 11 miles left in the tank, I was also promised reimbursement which I never received.

Service

ease of booking, dropping off car, the loan car , picking up the car, contact when the car was ready ,, faultless

Service

See previous answer.

Service

No issues carried out quicker than expected

Service

Good prompt service, good communication

Service

They did not stamp my book even though it was left on the passenger seat so I had to go into the garage again. The parking is a walk from the showroom entrance and I was 40 weeks pregnant with a toddler so a space to drop the car would be nice.

Service

Service staff available immediately on arrival, good use of time.

Service

Efficient, thorough and the vehicle is always beautifully cleaned inside and out.

Service

They seem pretty happy to fix the issues (with cost of course!). Always friendly

Service

Once car was in very pleased but bit slow to call me back and sort

Service

Well looked after

Service

I have tyre insurance. At my last service the indication was that the tyres were still legal but would need replacing soon. When I had a flat it was then deemed that they were past their useful life. Confusing information !

Service

I always feel valued by Chandlers. This particular service was completed speedily and every effort was made to make it a pleasant and trouble free experience.

Service

Job well done

Service

Very satisfied with service given

Service

Natalie and all were very helpful. It was really nice to be in the queue and a gentleman who was in front of me gave me his place as he works there.

Service

I was kept informed as to the progress of the service with a video of the car and a time of return

Service

Excellent service

Service

Very good customer service skills shown by the service dept. I dealt with the parts dept whilst there and they were excellent.

Service

Always had very good service at Chandlers since 1999.

Service

Worked carried out as planned and in time scale given

Service

Service staff provided all the information and explanation requested and more besides. Service carried out within exactly the time specified. valleting carried out to high standard. overall, very satisfied.

Service

I cannot remember the name of the man on the service desk who organised everything for me recently but he was fantastic and it was customer service to be proud of! I was very stressed with a flat battery and everything was sorted for me quickly

Service

Initial booking was great customer service, after this it has failed entirely.

Service

I dealt with Matt Clare who was extremely helpful and went out of his way to make sure that everything was dealt with in a more than satisfactory manner.

Service

The service and MOT were completed effectively and on time. I have only given 4.5 stars as car not returned until following morning.

Service

Pleased with experience overall

Service

Overall generally satisfied

Service

I would give 5 stars, which the staff and service deserve, but phoning in now without a dedicated reception is painful

Service

Four stars due to an unfortunate minor scratch on the rear boot lid - although accepted and agreement to contact me to arrange a check and polish out I have as of yet received no contact.

Service

There are always tiny things that aren`t perfect so can`t really give completely satisfied but like I say, really good service

Service

When my car was returned , it was delivered to the wrong address and the keys posted through completely the wrong letterbox , I was extremely lucky that the car wasn't stolen .

Service

The courtesy "valet" and car clean was thoroughly disappointing. The back floor mats weren't touched and the front of the car had barely been cleaned. I expected better from BMW especially after paying the prices you charge.

Service

We have been Chandlers customers for well over twenty years. The service is always reliable and friendly

Service

Prompt efficient service

Service

Its an odd one. I'm told BMW F10 wipers jump when the stop button is pressed. I still find this hard to believe as I have driven many BMW's and none of them have this issue. As for checking the automatic light software. this wasn't done

Service

Problem resolved and kept informed at all times

Service

My car was MOT tested and they collected and returned it to my address. I was very pleased that they had cleaned it to a very high standard

Service

The staff. They all, from the ladies on reception, to the men on the service desks, to the lady dispensing coffee, make one feel like an individual.

Service

All good

Service

Easy to book in, work completed on time. Car returned washed.

Service

Their attention to detail

Service

An expensive problem was rectified is a very agreeable manner

Service

I was served by Matt Clare regarding an issue with my car. He was thoroughly professional, researched his response and contacted me as promised

Service

As above great service friendly atmosphere

Service

Far too expensive

Service

Last work (wheel refurb and warranty replacement) was easy to arrange, convenient and carried out quickly/effectively. One minor complaint is that my car was returned with oily marks on the seat and door leather.

Service

As evergood service

Service

The buying and delivery of the car was a very professional service

Sales

excellent service from Chandlers BMW in Brighton, especially Chris.Rooney

Sales

As stated in A1. However, I am already concerned about the service and maintenance due to report of poorly trained technicians in most of the UK BMW dealerships (Chandlers have their fair share of poor feedback (Google reviews)).

Sales

Very professional salesman

Sales

Attentive staff, easy to deal with

Sales
Many thanks for your great feedback, and you custom! Mark Siddle, Head of Business

Good, attentive service from all the staff at the BMW centre.

Sales
Thank you for your kind words about the service provided by Ashley, and for placing your business with Chandlers Brighton BMW. Mark Siddle, Head of Business

Made to feel welcome and well looked after

Sales

Clear explanation of process throughout.