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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Was kept informed and was sent video showing the 2 minor defects that the technician had identified.

Service

Poor customer service. Made me felt like BMW didn't need my custom.

Service

Matt Clare kept me informed at all times with the progress, and Gordon Smith did a great job of diagnosing the issues, and fixing my car.

Service

Had to contact to find out status of work agreed And not until Matt involved did work take play.

Service

Although I have answered Completely satisfied my whole BMW experience as a whole wasn't very good.

Service

i needed a service and one tyre replaced which was done no problem

Service

I asked for the rear valence to be properly refitted yet again & yet again they forgot to do it. This is the 3rd time of asking!!! I was called back to fit 2 new tyres for the MOT. It took 90 minutes not the 15 I was told it would be

Service

The service experience was excellent and attended to all our needs.

Service

Had requested car to be ready for 4pm - no phone call received from the Service Dept to let me know it would not be ready. Unable to get through to the Service Dept after ringing continuously from 16:31 to 16:55 with no one answering.

Service

Up to the point where I got my car back I was happy. But then my car was given back to me with a flat tyre which I'd paid for to be changed and another tyre with a bulge which I didn't know anything about.

Service

3. When I arrived I queried if the Brake fluid service was part of the service plan I paid for. I was advised that as I had done over 50,000 miles it did not. Whilst disappointed ( as BMW would not do it before the service was required) I accepted th

Service

The dashboard service indicator was not reset after the work. I had to take the car back for this to be done. I consider this poor.

Service

Brakes service completed within proper time, Bill less that I was worried about, also replace passenger side windscreen wiper that has been faulty since purchase with no quibbles, later got a video of underside of car with commentary.

Service

Great customer service from Matt in the service team. He negotiated repairs with BMW and they were completed as quickly as part delivery allowed.

Service

Cost of 2 rear tyres very expensive, could have brought them at several tyre companies for much less money

Service

Everything went very well.

Service

I was very happy with the service experience.

Service

Everything I asked to be done was achieved, minimal waiting times and courteous staff

Service

Overall service was good but they were unable to save the service on my cars I drive due to technical issues on the day

Service

Fair service provided by the BMW and the staff. Thanks

Service

Smooth operation .work completed on time.

Service

Staff were brilliant. Facilities professional and feedback from service crew - excellent.

Service

Apart from comments below usual very efficient and friendly service

Service

No, I have visited the service centre 3 times since My initial service to get a simple issue resolved with the fog lamp. Still not fixed

Service

all good

Service

It went in for an end of warranty check which was done!

Service

We were charged for things that should of been part of the warranty and had to get a refund. One part of the computer had not been reset and we had to return to have it done. We ordered a touch up pen and that was not in the car as indicated!

Service

The service was done quickly and efficiently. I loved the extra bonus of having a video of the car and a walk through of what had been completed and what needed looking into. All issues were resolved very quickly

Service

Service was completed in a timely fashion and returned in good and clean condition

Service

Service schedule not fully explained to me.

Service

On this occasion I raised I had a yellow explanation mark triangle on my display, i noticed it was still present after I'd left. Not sure what it is.

Service

I was given a courtesy car being disabled this was a life line

Service

So far Chandlers Brighton have said they know what the fault is. I said that if they cure the fault I will be so very pleased and give them a super review ANYWHERE! So just awaiting outcome of job now.

Service

Always a friendly efficient service

Service

They're all just charming, super helpful and put you at ease that they'll sort the problem

Service

fault not yet rectified

Service

Vert helpful

Service

Problem quickly identified and resolved.

Service

I have always received good service

Service

Problem not resolved and no call back

Service

Happy with the servicing, etc. However, BMW offer an unasked for free valet. Fine, but the car was returned with the rear interior uncleaned. The rear seats 6,7 were up (I need them flat) and rear seats 3,4,5 were collapsed forward at diff.angles.

Service

Matt on customer service was helpful, reassuring and very professional

Service

Brilliant service. Went beyond my expectations. Dealt with Alex Wallis who was fantastic. Couldn't ask for a better service.

Service

Helpful friendly service in the mini department. On time completion of work. Willing to discuss and review experience

Service

Only the second time I have visited Chandlers. On both occasions they have been friendly, efficient and helpful.

Service

Vehicle needed brake service which I was worried about leaving, Chandlers Brighton Fitted me in straight away

Service

Very professional and accommodating

Service

Toby sorted everything out perfectly

Service

Fault not fixed first time and car not returned

Service

Items requiring replacement carried out and vehicle inspection video received.Car not seen at this BMW garage previously

Service

They did everything I asked them to do and were courteous and friendly. Staff were suitably knowledgeable.

Service

Were not able to provide courtesy car, as originally arranged. However, carried out service speedily while I waited.

Service

Because they charged me for windscreen washer fluid and 2 days later the warning light came on to say it was low - they obviously hadn't done it. What else didn't they do, did they actually change the oil? Awful service.

Service

courtesy car wasn't ready and also the full valet as an upgrade to the vehicle wasn't performed.

Service

Clear explanations of what needed to be done and good discussion of options for work

Service

Just a small service oil change I waited in the very comfortable waiting area fed with coffee the car was serviced and returned as asked just as an aside when I purchased the car after about 2 weeks it said service Shaun the sales guy agreed to pay

Service

Car went in for a service and belt noise can’t find the belt noise even tho it does it every time they say Monitor it first morning back noise still there still waiting for someone to ring me back so be waiting a long time for that

Service

My car started its service late and also took an hour longer than I was told it would.

Service

The service was great, however, my alloys were damaged in the process and I was told I’d receive a call from the bodywork team but have not heard from anyone over a week later

Service

Great staff

Sales

Amer was amazing throughout the whole process. He kept me informed about the delivery and took so much care and time to explain everything both pre and post sale.

Sales

The manufacturers packages are very vague making it very difficult to understand what is included. Even now with the car we are still trying to understand what is included, and what has been omitted.

Sales

Friendly salesman, James, who kept me informed about what was happening and lots of apologises when BMW refused to release my car for 3/4 weeks after it arrived in the UK. Very hard working nice guy

Sales

Obtained a reasonable deal, with the minimum of fuss following a demonstration and test drive of the car. Options were explained. Dealer went to effort to fit delivery at a time to suit my wishes and where any questions were answered clearly.

Sales

See above! treated really well by everyone, from the fabulous salesman to the staff on the desk, and the person manning the coffee bar.

Sales

Nice - ordered a new car and the updates and delivery time were spot on. It would have been helpful to have gone through the list of extras - ordering a spare tyre as a after sales order cost me £500 vs £150.

Sales

Sales staff were very helpful in my purchase especially Greg

Sales

very smoothly handled and i am delighted with the car.

Sales

Helpful friendly staff

Sales

Because I admire the honesty and customer/ dealer

Sales

Staff made it a great experience and that's the reason I stayed with bmw. Phil langridge and Jamie brown especially although the main finance person who's name evades me was also brilliant.

Sales

I was delt with very well, politely and professionally.

Sales

The Christmas period was not insufficiently supported by the Sales Team........a week was lost by Ashley being on holiday and no-one arranging transportation of the vehicle from Norfolk to Hove in his absence.

Sales

Sean always keeps us updated with the progress of our order we just turn up and everything is explained and away we drive.

Sales

Very impressed and as I purchased my vehicle over email/phone i was very impressed that on day of collection all paperwork was completely accurate and as I expected them to be.

Sales

Sean was wonderfully helpful as was the gentleman that helped with the finance. They really went the extra mile; Sean hand delivered my car to work when it was difficult to get to the garage and another man stayed 30 mins late to help with forms!

Sales

Amer the salesman couldn't have done more during the sales process. Really helpful and honest. Please pass on my thanks.

Sales

My only negative comment would be the "make up" of BMW where each entity operates independently under the BMW name (e.g. Chandlers, BMW Finance and the Company who eventually delivered the car - which at some point was lost at a dock in France).

Sales

Nothing is ever too much for them

Sales

Greg gave a full explanation and has subsequently helped recover a couple of things I left in the old vehicle. Nothing is too much trouble for Greg which I appreciate !

Sales

Receptionists were polite and helpful, all staff were attentive and friendly a nice atmosphere and no rush to make up ones mind before purchasing . The car was delivered on time and to the date we agreed. Facilities at the center were excellent.

Sales

A painless without undue pressure process.

Sales

The service I received from Chandlers was excellent and in particular I should like to mention James Wells who was both informative, patient, extremely helpful and not pushy.

Sales

Excellent service provided from the outset with a 24 hour test drive through to the delivery of my new car. Many thanks to the Team and Brighton.

Sales

See Above

Sales

Staff were amazing especially Ian James