My car was MOT tested and they collected and returned it to my address. I was very pleased that they had cleaned it to a very high standard
Problem resolved and kept informed at all times
The staff. They all, from the ladies on reception, to the men on the service desks, to the lady dispensing coffee, make one feel like an individual.
An expensive problem was rectified is a very agreeable manner
Easy to book in, work completed on time. Car returned washed.
I was served by Matt Clare regarding an issue with my car. He was thoroughly professional, researched his response and contacted me as promised
Their attention to detail
As above great service friendly atmosphere
As evergood service
Last work (wheel refurb and warranty replacement) was easy to arrange, convenient and carried out quickly/effectively. One minor complaint is that my car was returned with oily marks on the seat and door leather.
Far too expensive
Second visit was excellent as fault seems to have been properly rectified. Earlier visit only reprogrammed faulty exhaust gate valve but did not cure the fault.
Efficient friendly staff, at the Brighton site, once you get through to the site, however, I feel that no longer having direct line, dedicated on site receptionists when you phone in is a retrograde step.
Friendly way to use service , didn't use complicated words ,
Work was completed on time and a loan car was provided, no hassle!
Problem was resolved quickly.
service free under service plan inherited from previous owner of car!
A first class service experience from a polite and accommodating service advisor who did everything he said he was going to do when he said he was going to do it . Nice and easy
Superb and Matt was brilliant, really on it and incredibly efficient!!!
Slick, efficient and comfortable. Nice coffee (with biscuit!) plus wi-fi. Went for MOT, but the car needed a brake service too which extended the visit, so would have been useful to have known that in advance.
OK. Nothing, nobody, is perfect.
Very satisfied, but felt it was suggested I needed a new tyre as I sue tread was wearing. I was told it probably wouldnt pass an MOT with the current tyre yet the car had passed its MOT just two days earlier.
Work was carried out thoroughly and in a reasonable time scale.
Quality is service. Excellent service adviser who was able to adopt arrangements to perfectly meet my changing service needs.
Solved the problem with no fuss whatsoever.
Ten out of ten for service
Because the problem with my car has still not been fixed despite this and an earlier attempt to mend it
Picked up and delivered car. Did the work, no fuss easy for me.
The service provided was efficient, complete and timely.
Top class service delivered at its best.
I was told by one service agent that I could add a service pack to mymon year old car but on collection was then told by another that this was not possible, only to then receive a call two days later from another to say it was actually possible.
difficulty arranging appointment, phone calls answered at new "Call Centre" in Hailsham not my local Chandlers in Portslade, messages left requesting call back from service staff in Portslade not returned. System not a success, no Email conformation
Good kept up to date
Very easy. Early drop off and late pick up suited my work day. Same guy in both (Matt?) - working as long a day as me! Found a Brighton hire bike at portslade station for my onward journey.
Clear explanation of process throughout.
Sales staff helpful and polite