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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

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Martin Buhagiar

Head of Business

Chris Rooney

General Sales Manager

Ben Prout

Retail Manager

Will Hopkinson

Retail Manager

Chris Ledger

Local Business Development Manager

Ashley Langley

Sales Executive

Sean Mumford

Sales Executive

Amer Khammash

Sales Executive

Ian James

Sales Executive

Greg Lindley

Sales Executive

James Wells

Sales Executive

George Cornwell

BMW Product Genius

Phillip Langrish

Sales Executive

Matt England

BMWi Sales Executive

Jamie Brown

BMW Retention Specialist

Oscar Mitchell

Trainee Sales Executive

Ryan O'Neill

Bodyshop Manager

Bronwyn Ryan

Service Administrator

Andy Collins

Vehicle Damage Assessor

Will Lucie-Smith

Bodyshop Advisor

Alex Tribe

Motorrad Service Advisor

Connor Freeman

Motorrad Service Advisor

Matt Harlow

Motorrad Sales Executive

Martyn Rance

Motorrad Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always find them helpful and competent.

Service

At this time I have an issue with a wireless charging unit that is as yet unresolved

Service

completely satisfied

Service

efficient & friendly service

Service

The staff are welcoming and want to help when you come through the door

Service

Good customer service, informative and quick car service too.

Service

initiated by you and all good

Service

Simon Topping dealt with the issues that arose swiftly, kept me informed and supplied a replacement vehicle at short notice due to these unexpected issues.

Service

It was an MOT and end of warranty check so difficult to criticise

Service

Lack of courtesy car stopped me giving 5 stars.

Service

Matt Clare has been to sole BMW representative that worth any value to the BMW brand. Please do not lose this employee, as you will regret it. Chandlers Worthing and Vines Gatwick are appalling in every single way. Happy to provide details

Service

We have had nothing but wonderful experiences with Chandlers.

Service

My service advisor was very helpful and it was nice to have the car back cleaned

Service

Service carried out, I was sent a video and car was cleaned

Service

Communication is seriously lacking - weeks on I do not know where I stand despite phoning and emailing.

Service

No problem and looked after well

Service

Service is fine. However, staff seem reluctant to discuss vehicle problems that I have that are subjects of disussion in chatrooms yet not addressed by BMW sevice schedule.

Service

As above.

Service

all good

Service

Very happy. I was helped so much by Jamie Brown, who organised for the service department to call me. I was called literally within minutes of speaking with Jamie and Jamie also collected and returned the car for me.

Service

Pleasant area to wait in and well looked after with regards to coffee. Service took about half an hour longer than originally indicated and despite an issue being identified with the wipers I wasn't asked if I wanted this corrected.

Service

Agent was very helpful, and personable.

Service

So efficient

Service

All went well and on time

Service

Very professional. Good video received

Service

Always quick to get through on the phone. Staff are helpful and take time to explain.

Service

The service department customer advisor was very bubbly helpful and knowledgeable

Service

It was carried out in the time given and delivered back home, which was a change on the day, which made my day easier.

Service

there is always room for improvement ;-)

Service

I have not given the highest grade as I was disappointed tha a BMW should need the call back for a potentially dangerous fault.

Service

Staff were polite, friendly and helpful - couldnt wish for better.

Service

Polite, efficient and helpful staff provide a good experience for the customer

Service

Everything was fully explained and carried out efficiently

Service

Efficient, courteous and precise, Chandlers Brighton are unfailingly helpful, thorough and attentive to detail. They also provide very good coffee!

Service

See above. Plus..Extremely reasonably priced for what I had done on the car.

Service

Efficient and helpful service staff. I was always kept advised of developments.

Service

Outstanding customer care

Service

Always polite and good service

Service

Work was done efficiently however on previous occasions our car has been valeted prior to its return. This was not done this time !! Was there a reason or was this an oversight ?

Service

Excellent customer service

Service

Good service

Service

The recall was done and the car given a wash & vac.

Service

The Service team are very helpful and efficient as are any of the other team members I've come into contact with.

Service

Matt looked after everything

Service

They are a very good crowd at Portslade and very good Coffee and Mags if you have to wait.

Service

I got all the information that I needed with urgency by Simon took on.

Service

Easy to deal with

Service

I was treated with great respect

Service

Collect and deliver facility worked well. I was kept informed of progress. I'd bought pre-paid service package.

Service

Chandlers staff great

Service

Always very reliable

Service

Did not replace my badge under warranty they think the damage was done by something don't agree with that

Service

Matt on the service reception is always extremely helpful and any work carried out is of the highest standard.

Service

Friendly, efficient service

Service

Car passed its MOT and the garage did a good job and kept me informed of progress. Could have been cheaper of course.

Service

Everything went smoothly and completed in time they said.

Service

Dean Brooks has worked very hard to resolve the ongoing issues I have had with my roof mechanism, at a time when his department has been under huge pressure. I much appreciated his efficient handling of the situation, and of me, a frustrated customer

Service

Matt Clare excellent customer service.

Service

Just great service from very helpful and knowledgeable staff.

Service

Good service and prices But difficult to get slot sometimes

Service

Service completed early. Not a complete 5/5 as the service interval commenced on the day the vehicle was produced and not the day I purchased it. So vehicle had to be serviced slightly earlier than the expected 2 years or 17000 miles.

Service

Once again efficiently dealt with and always felt appreciated.

Service

Always attentive and polite.

Service

Excellent service experience always!!

Service

No one seemed to know what was going on

Service

Would not drive the car back because they thought the tyres were too worn, yet the tyre specialist said the car was clearly safe to drive. In addition, we asked for the car to be valeted but this was poor and the car had only had a light clean.

Service

Although I still some element of the rattle referred to above the staff are a credit to the brand.

Service

They kept me informed at all times and said that as my car was just out of warranty they would contact BMW to see what costs could be covered if necessary.

Service

Very good service, and very friendly and helpfull staff.

Service

Fantastic service, nice coffee too

Service

quick and competent service

Service

They made their best efforts to investigate the gearbox problem and get BMW warranty to the support claim but were unsusscessful.

Service

Did what I asked

Service

Always room for improvement

Service

Because I was completely satisfied

Service

Dean and his team were amazing

Service

The sales executive (Amer Khammash) at Chandlers BMW Brighton was extremely helpful, polite and knowledgeable about car & finance. Compared to Mercedes and other local dealerships, this branch made buying the car a pleasure from beginning to end.

Sales

Helpful and friendly staff, always work with you to get a deal on the car you want

Sales

good service

Sales

Ian James was helpful, attentive and tuned in to what we wanted. We would certainly recommend him. We are delighted with the car and know we'll get great after sales service.

Sales

I was served by Amer Khammash who I found to be extremely courteous, knowledgeable and helpful throughout the transaction, also afterwards.

Sales

Great customer service from all staff- mostly Sean

Sales

So well looked after from beginning to end

Sales

James Wells was very helpful and spent a long time with us making sure we got what we wanted.

Sales

Great customercare

Sales

See above, Amer Kameesh was courteous and took pains to ensure that both he understood my needs and that he explained clearly all points involved

Sales

I had a good experience.

Sales

Customer service at the Portslade branch is outstanding

Sales

Always had professional and friendly advice at Chandlers BMW.

Sales

James Wells was great from start to finish