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The work was done on time and within the price quoted. There was one very helpful service agent who went and got my car from the workshop after the MOT re-test - that saved waiting around in the showroom.
Have been here a couple of times now and am impressed with the efficiency of the service and am always welcomed.
As I said above the service received from Josh was excellent from start to finish. Absolutely delighted.
Done everything they could to make me feel satisfied
staff very helpful
My visit was due to a product recall , and was my first experience of Chandlers. I have worked in Automotive dealerships in my career and I was very impressed at he way the matter was handled throughout.
Toby is the best
What's not to like, faultless service
Everyone was very helpful and did their best to make sure I was looked after properly
Because I was
Shane Newman was extremely helpful and went out of his way to find solutions to the issues I had previously experienced.
Efficient and informative staff
Excellent service - took slightly longer than planned but understandable given current circumstances
Keep the good work. I dont have anything else to add
Lovely staff. Nice place to wait with free drinks. Very good service.
Courteous, clean, good waiting facilities
Ian was very helpful with getting us to a quick decision regarding the X3 over Audi, VW or Mercedes, who we test drove caes.
Mot only. Car washed
Only there for a safety recall. Completed in half the time expected. Vehicle health check useful.
They kept us informed and were friendly and understood what we needed
Never had a bad experience. Staff are helpful. Nothing hidden, open and honest sales team.
Polite and on time
Free health check ups are fantastic.
valet was not available. Had electric loan car with very little charge. Was not able to enjoy the first time experience with the new technology
The service was first class
Good customer service from Toby
I was well looked after during my visit and all staff were friendly and efficient.
No issues, friendly staff
Carried out the work required and also shared a very helpful video to let me know of any further issues
Over the years always been welcomed
Kept up to date while there and video of my car on the service ramp was helpful
The staff helped provide support when the computerized system provided obstacles.
Service department are great - prompt replies to queries etc. Flexible and helpful.
Easy to do check in and service advisor always very helpful. Always nice to receive a video of the car check too.
Although, the work carried out was not expected, the mechanics seem to have done a good job.
All went as I would expect
Because even the age of vehicle BMW still sorted the recall problem
Great service and very focused staff looking after me and my vehicle
Good and quick customer service, on time
Time slot was punctual, work done as expected and car cleaned too.
Salesperson was very helpful, knowledgeable and put me at ease when buying a new BMW. Big investment for me.
everything was spot on from the guys
Easy to arrange part ex & collection
Everything went very smoothly. Amer was able to get our car to us a few days early as well so we could go away on our holiday. Was very much appreciated.
Again the sales executive was spot on, everything was ready, he talked us through the process and sent me emails, documents to sign, and photos of my new vehicle. On collecting my vehicle it was clean, ready to drive and the controls were explained
Marcus at Chandlers Brighton made the sales process smooth and straightforward
Process for collection and completing documentation was straight forward and effortless. The Sales Rep who I have been dealing with for a number of years was fantastic and continues to be helpful and supportive.
Completely satisfied 1st class experience.
Amer was very helpful and did not pressure the purchase
First class by all staff at Chandlers
I could not fault Amer. He kept me updated through the whole process and was very helpful.
Yes all good kept me updated right though the process
Great overall buying experience and customer service for Amer.
Efficient and friendly service and very helpful in having set the car up and explaining how it operates.
I was updated on delivery time and Callum was flexible & helpful to organise a time that fitted around my schedule. On a couple of occasions I made adjustments to my collection arrangements and this was always managed helpfully & courteously.
It all went very smoothly
Everything was explained. Staff are friendly. Staff are helpful.
Everything done by Amer was excellent. I would say the service and customer experience in connection with the finance settlement on my previous car from BMW finance (not connected with this branch) was far from acceptable
As this is my third purchase feel like they are part of my family
Very happy with our experience. Amer at the Brighton branch was most helpful and efficient; friendly and informative, answering all our questions.
They were excellent in our dealings and very professional in our meetings.
Had lovely coffee
It was a great experience from the ordering to collection of my new BMW