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Free health check ups are fantastic.
valet was not available. Had electric loan car with very little charge. Was not able to enjoy the first time experience with the new technology
The service was first class
Good customer service from Toby
I was well looked after during my visit and all staff were friendly and efficient.
No issues, friendly staff
Carried out the work required and also shared a very helpful video to let me know of any further issues
Over the years always been welcomed
Kept up to date while there and video of my car on the service ramp was helpful
The staff helped provide support when the computerized system provided obstacles.
Easy to do check in and service advisor always very helpful. Always nice to receive a video of the car check too.
Although, the work carried out was not expected, the mechanics seem to have done a good job.
Service department are great - prompt replies to queries etc. Flexible and helpful.
All went as I would expect
Because even the age of vehicle BMW still sorted the recall problem
Great service and very focused staff looking after me and my vehicle
Good and quick customer service, on time
Time slot was punctual, work done as expected and car cleaned too.
Had booked for brake fluid change, but found the air con was not working as well. Matt at service reception, was able to arrange for this to be sorted as well. Matt remembered me from my last visits to Chandlers, and greeted me by name.
Diagnosed the issue and fixed
Great service again
Work completed quickly and efficiently and within quoted cost. Helpful service advisor.
Booked in and serviced within time agreed.
Bmw recall and advice given
All went to plan and Matt was an excellent coordinator
Very satisfied, very helpful staff
Excellent job dne
Toby looked after my booking. He was very helpful, kept in contact with me throughout the day regarding progress, and even stayed 30mins after closure enabling me to collect my car. Thank you Toby
Dealt with efficiently, courtesly and kept informed. Nice coffee!
Marcus Dimmer was fantastic and very helpful from the first phone call. Enjoying the car too.
Efficient, friendly and helpful service.
Mechanic seemed to be competent and able to explain problem. OST seemed reasonable.
Great customer service, they were pretty quick, popped in and out in a matter of a couple of minutes.
quick and friendly
Toby was outstanding
Service was done as expected and as car couldn't be washed as usual, a voucher for a complimentary car wash was given to us to be used at a later date.
Considering the Covid problems the service experience was very good
Very helpful staff and very efficient
Case officer Toby was great
Chandlers have always looked after my car very well.
My car needed a brake oil service and it's MOT Toby and Matt made sure I was looked after and the car was returned in the time frame allocated another excellent experience at Chandler's
We were lucky enough to be allowed to sit inside while having the car Service
Everything went smoothly - staff very helpful!
The process was made a pleasure by your personnel and their professional, courteous and attentive nature. It's always nice to receive good customer service as well as an excellent service to my car. It seems to me that Chandlers have upped their game
Everything that I wanted was dealt with without problem.
Completed all the work required efficiently and on time
Very good sales experience. Very helpful, and supportive.
Other than it being a recall. I have a very very small chip on my windscreen which I did not know about. Something that could have cost me lot of money in a worst case.
My salesman is the best I have dealt with. Amar is a credit to BMW.
The car is running very well .
Very good customer service. Unfortunately car valeting not done due to pandemic restrictions but token given for future valetting.
Again I can't fault any aspect of the service especially under difficult COVID restrictions
All good invoice was sent to me
You did exactly what you said you would and kept me informed.
Good and friendly service
As this is my third purchase feel like they are part of my family
Very happy with our experience. Amer at the Brighton branch was most helpful and efficient; friendly and informative, answering all our questions.
They were excellent in our dealings and very professional in our meetings.
Had lovely coffee
It was a great experience from the ordering to collection of my new BMW
As soon as you walk into Chandlers Portslade it oozes class and style. This is also reflected in the attitudes of the staff. Especially with Will and Ian who I dealt with for my purchase.
Very easy process especially with COVID-19 in mind
Limited by COVID but experience was easy as it could have been
Fro start to finish communication was fantastic
Completely satisfied with Marcus and his delivery method on the day thanks
There was the utmost care and effort to deliver the car as quickly as possible, even with delivery to the dealership taking longer the turn around was fantastic.
Very professional and clear concise delivery.
Very happy with the way things were handled and trying to organise the transfer of the stock car from another dealer. Kept me in the loop and had a smooth handover.
Marcus looked after the sales process from start to finish in a professional knowledgeable and informative way. The hand over was friendly and exciting .
100% attention as soon as I arrived!