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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

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Chris Rooney

General Sales Manager

Ben Prout

Retail Manager

Will Hopkinson

Retail Manager

Greg Lindley

Retail Manager

Chris Ledger

Local Business Development Manager

Ashley Langley

Sales Executive

Sean Mumford

Sales Executive

Amer Khammash

Sales Executive

Ian James

Sales Executive

Mark Brown

Sales Executive

James Wells

Sales Executive

Phillip Langrish

Sales Executive

Matt Gamble

Sales Executive

Matt England

Sales Executive

Jamie Brown

BMW Retention Specialist

Oscar Mitchell

Trainee Sales Executive

George Cornwell

BMW Product Genius

Ryan O'Neill

Bodyshop Manager

Andy Collins

Vehicle Damage Assessor

Will Lucie-Smith

Bodyshop Advisor

Alex Tribe

Motorrad Service Advisor

Connor Freeman

Motorrad Service Advisor

Matt Harlow

Motorrad Sales Executive

Martyn Rance

Motorrad Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Good service but rather flaky communication between different people at the service desk.

Service

Everything went to time and plan.

Service

I found the advice attached to the wiper stalk the following day - I'd collected the car in the dark and hadn't seen it. As i walked out past the finance desk, neither of the staff there said goodbye, I felt as if I was a nuisance picking up late

Service

There were no problems with the work or service.

Service

Very easy professional service and team

Service

Great service from friendly and efficient staff.

Service

Video info very helpful.

Service

Always good service & friendly staff

Service

said discs and tyres needed replacing when plenty life in both

Service

Very strong service. Just not what I would describe as 5 star, definitely 4 star though which is good for what you do

Service

Had no problem.

Service

You are not cheapest. But efficient p, clean well managed. Love the underbody video

Service

I felt that they handled the recall very well, from my initial contact via the on-line booking, to answering my follow-up email and explaining what the procedure would be and to keeping to my expectation for when the replacement work was carried out.

Service

As previously the car passed mot with flying colours only for the engine to pack in hoping the bmw will cover the cost as I don't believe the car was sold fit for purpose

Service

Efficient and reliable service

Service

Good service executive

Service

Two days after service , when tyres had been checked, on screen computer advised air pressure low.

Service

good service

Service

Super friendly team. Prompt service. And good communication.

Service

Very easy to book and all very helpful

Service

Would be five stars, but I did not get my car back for a week due to a part having to be sent from Germany.

Service

I especially liked Shane's video which explained the condition of the hidden underside of the car. However no car wash included.

Service

Not on this occasion up to the usual standard.

Service

Toby went above and beyond our expectations. He has great product knowledge and a desire to assist.

Service

I thought the tyre balancing was over priced

Service

My report stated that the Car's battery health was red, yet I wasn't informed when I picked the car up. If I had been informed I would have requested it to be changed.

Service

Local dealer gets most things right but still room for improvement, like communication. E.g. was specifically asked to bring car in at 07:45, but staff didn't turn up until 08:00! Also asked for car not to be washed but it was still washed.

Service

completely satified , with the service and courtesy i was given on the day.

Service

very good and efficient service

Service

As above

Service

Reception staff where helpful and car was cleaned and ready for collection

Service

They failed to tell me that the repair I had requested on one of my wheels would not be done on the day, despite two calls beforehand to discuss this. At the last service they charged me for screen wash which I had topped up myself that morning!

Service

service work good if not rather expensive

Service

The staff were, as usual, very polite and efficient - but badly trained to install my SatNav update.

Service

Superb product backed with equal customer service.

Service

Usual good service

Service

expedience , professionalism , care and polite manner of everyone.

Service

For the last visit very satified. Thanks

Service

Always great service from Chandlers. Prompt pick up/delivery of car. Kept up to date on status and costs by Will Roberts who was also understanding of my issues and friendly.

Service

All items were done as required, this time I was contacted and informed of progress. Let down was the MOT service interval had not been updated and luckily I had not driven away. This only took 10 mins to resolve but I'd had a similar issue before.

Service

There were no issues with my service

Service

All issues sorted out But main dealer prices

Service

Service staff communicated well

Service

He service was good , the price was not.

Service

Prompt efficient and friendly staff who delivered on time.

Service

Always friendly and efficient

Service

Its important, as a paying customer, that you feel satisfied. Toby gave total satisfaction today.

Service

Quick turnaround and video.

Service

Turned up to collect car on time

Service

This recall was OK but previous experiences were bad.

Service

The car was in for a MOT not a service.

Service

Good service from staff

Service

All went smoothly.

Service

Work was carried out very professionally

Service

For the second time of this car being in Chandlers Brighton I have subsequently had a problem with tyre pressures. Chandlers seem to work to lower pressures than recommended in the door panel ; within 100 miles I receive a tyre pressure warning !

Service

Took 3 weeks to achieve a post sales snagging issue - had to chase

Service

Service all fine, normally car gets cleaned. Spent 2k with you on service and tyres and car came back dirty still.

Service

The service failed to resolve the problem

Service

Staff were helpful, knowledgeable, and courteous. Car seems fine after its service and the problem was fixed.

Service

Service was great but it took a very long time to get a part ( 6 weeks), hence only 4 stars

Service

Service did not make it clear after they sent me the video and said everything was fine that after this they took for test drive and found mis alignment

Service

The only issue I had was the work timing. The car in at 9am for MOT & brake fluid computer re-set. I requested a t/phone call by 2:30pm and collect at 3:30 as I had other appointments. I ring at 4pm and was told it would be ready at 5pm to collect.

Service

Was prepared to pay cash for the Car Service but this was refused. My Debit and Credit cards were left at home.. I was left stranded !! It was only the "goodwill " of the Service Manager, who arranged for a mechanic to drop me off on his way home

Service

Completed the works as required in under the time estimated and very communicative

Service

Never too much trouble x

Service

Sold and serviced from new at chandlers, know full history of car and more importantly me.

Service

Having health with BMW Chandlers for 8 years I can safely say that the service is is always first class. Nice to see you've promoted Matt. Top lad.

Service

Nothing to add!

Service

Car was received on workshops at the appointed time. I was able to wait whilst the MOT was carried out. Car also had a service wash

Service

Very long wait for courtesy car. Staff didn't seem very concerned considering this is a premium brand and car less than 6m old. This is going to end up with a rejected car if issue comes back

Service

Just good service

Service

Would have been 5 if the problem was solved.

Service

They collected car and the price given was what I paid

Service

Not being able to diagnose a fault. Error log does not record the fault. This is a fault in itself.

Service

Efficient, polite, convenient

Service

Fast and friendly service

Service

Poor job done car as I said coolant not refilled and shift clean . Car was finished early but no pre notice

Service

Car picked up on time , was kept informed of progress

Service

MoT and front brake replacement completed while I waited, in two hours rather than the three hours quoted.

Service

Product recall - fixed much quicker than anticipated and the courtesy car was really good too.

Service

Amer definitely gets 5 stars, really looked after us. As I mentioned before, professional, friendly and easygoing. What we really liked was that he wasn't overly salesy ( if that's a word!) Had exactly the right mix of all the above.

Sales

a number of issues i was not happy with which i relayed to sales manager his name i believe to be chris rooney at chandlers some issues which still have not been resolved some 3 weeks after receiving the car.

Sales

Finance details and drive away insurance weren't in place when I went to pick up the car which necessitated me returning the following day to complete the paperwork and take the car home

Sales

As above. The whole team worked to make it easy for me

Sales

Chandlers Portslade were a pleasure overall

Sales

It was simply an easy operation. Excellent member of staff a Mr Sean Mumford.

Sales

As above

Sales

Impressive service from all staff throughout all negotiations.

Sales

Very satisfied with service and knowledge

Sales

Good handover, noticed a couple of surface scratches on a new car! But, the prep team came out and polished them out, no problem.

Sales

James Wells the Sales Executive was informative and extremely professional keeping me informed throughout the whole process.

Sales

Everything was dealt with quickly and expertly

Sales

I have always been completely satisfied with all my purchases.

Sales

Never any problems getting advice in fact on our way for more today The high tec on a new car want s a lot of getting used to, but here goes

Sales

I like buying cars from Sean. It's easy to do business with him.

Sales

Sales representative Amer was a great help. Went the extra mile with everything to make the process as simple as possible. Would always use him in the future and he had restored my faith in BMW.

Sales

I was kept up to date about the car from the time I said yes to purchase .

Sales

Sean Mumford and Will Hopkinson were excellent throughout. Nothing was ever too much trouble. They were both committed to completing a deal on a new car. Sean in particular was straight talking - exactly what I like.

Sales

Everything was great, I was looked after.

Sales

Service great and new car amazing

Sales

It was a very easy process from start to finish even with Mark, the salesman popping up to my house when I totally forgot to take in the paperwork for the car I was part exchanging.

Sales

Service from Jamie (Brown) was exceptional. Very knowledgeable about the each of the models and was extremlely accomodating with my numerous different requests. He kept me informed throughout and would definitely purchase from him in future.

Sales

As noted in question one, Jame's product knowledge and service provided was first class.

Sales

Sales team were open to being contacted and kept me informed. An armchair ride through buying a new car.

Sales

Passionate staff that helped make the right choice of vehicle. Kept me updated as to progress and had everything ready when I came to collect.

Sales

Mark did everything possible to give us good service.