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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

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Chris Rooney

General Sales Manager

Will Hopkinson

Retail Manager

Ashley Langley

Sales Executive

Sean Mumford

Sales Executive

Amer Khammash

Sales Executive

Ian James

Sales Executive

Mark Brown

Sales Executive

Phillip Langrish

Sales Executive

Callum Denega

Sales Executive

James Ford

Sales Executive

Oscar Mitchell

Trainee Sales Executive

George Cornwell

BMW Product Genius

Ryan O'Neill

Bodyshop Manager

Andy Collins

Vehicle Damage Assessor

Will Lucie-Smith

Bodyshop Advisor

Ben Prout

Motorrad Sales Manager

Alex Tribe

Motorrad Service Advisor

Connor Freeman

Motorrad Service Advisor

Matt Harlow

Motorrad Sales Executive

Martyn Rance

Motorrad Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Bmw recall and advice given

Service

All went to plan and Matt was an excellent coordinator

Service

Couldn't fault

Service

Very satisfied, very helpful staff

Service

Great experience

Service

Excellent job dne

Service

Dealt with efficiently, courtesly and kept informed. Nice coffee!

Service

Toby looked after my booking. He was very helpful, kept in contact with me throughout the day regarding progress, and even stayed 30mins after closure enabling me to collect my car. Thank you Toby

Service

Marcus Dimmer was fantastic and very helpful from the first phone call. Enjoying the car too.

Service

Efficient, friendly and helpful service.

Service

Mechanic seemed to be competent and able to explain problem. OST seemed reasonable.

Service

Great customer service, they were pretty quick, popped in and out in a matter of a couple of minutes.

Service

quick and friendly

Service

Toby was outstanding

Service

Considering the Covid problems the service experience was very good

Service

Very helpful staff and very efficient

Service

Service was done as expected and as car couldn't be washed as usual, a voucher for a complimentary car wash was given to us to be used at a later date.

Service

Case officer Toby was great

Service

Chandlers have always looked after my car very well.

Service

My car needed a brake oil service and it's MOT Toby and Matt made sure I was looked after and the car was returned in the time frame allocated another excellent experience at Chandler's

Service

Everything went smoothly - staff very helpful!

Service

We were lucky enough to be allowed to sit inside while having the car Service

Service

The process was made a pleasure by your personnel and their professional, courteous and attentive nature. It's always nice to receive good customer service as well as an excellent service to my car. It seems to me that Chandlers have upped their game

Service

Completed all the work required efficiently and on time

Service

Everything that I wanted was dealt with without problem.

Service

Very good sales experience. Very helpful, and supportive.

Service

Other than it being a recall. I have a very very small chip on my windscreen which I did not know about. Something that could have cost me lot of money in a worst case.

Service

My salesman is the best I have dealt with. Amar is a credit to BMW.

Service

The car is running very well .

Service

Very good customer service. Unfortunately car valeting not done due to pandemic restrictions but token given for future valetting.

Service

All good invoice was sent to me

Service

Again I can't fault any aspect of the service especially under difficult COVID restrictions

Service

Great service

Service

Good and friendly service

Service

You did exactly what you said you would and kept me informed.

Service

Difficult due to COVID and the fact that we live in Horsham. We were able to wait onsite and were regularly informed as to what was happening. And the drinks machine was great!!!

Service

Great service , Alice was very helpful .

Service

Toby gave me excellent personal service and kept me informed of progress and made sure my repair was carried out as expected.

Service

Did what was asked plus they called me to let me know of issues found.

Service

easy and straightforward

Service

As above

Service

Great service and product at affordable price

Service

Service was very good for an EGR cooler recall check. I appreciated the video of the underside check.

Service

Great friendly staff

Service

All work carried out on service as per notes

Service

Great and efficient service platform.

Service

Good service

Service

Good customer service

Service

The service manager who checked me out could easily have sold me unnecessary tyres. His integrity was impressive and memorable.

Service

On arrival , I was asked if I wanted to wait as it wasn't going to take too long , and was told that there was a drinks machine and could help myself to refreshments, it was both comfortable and safe with guidelines being followed, what a service .

Service

The service was quick and easy

Service

I was very impressed with the person named Alice who handled our custom with care

Service

Prompt service for replacement tyre.

Service

Issue dealt with and resolved efficiently. Toby was knowledgable and friendly in our dealings.

Service

It was all very efficient

Service

As above

Service

Recall was done quickly, and again Toby is a legend

Service

Shame the coffee machine was out of order.

Service

As above

Service

Did what I needed to have fone

Service

The work was done in line with expectations. The courtesy car charge was reasonable

Service

It was done quickly, in the time frame I was given. The booking in process was easy, stress free. They let me know as soon as the car was ready for collection. Really excellent service from everyone involved.

Service

Jack, Callum and Hannah all went out of their way to provide first class professional customer service. I recommend Chandlers to all my friends and colleagues in Sussex.

Service

Good service, friendly staff, expensive

Service

All good

Sales

Very easy process especially with COVID-19 in mind

Sales

Limited by COVID but experience was easy as it could have been

Sales

Fro start to finish communication was fantastic

Sales

Completely satisfied with Marcus and his delivery method on the day thanks

Sales

There was the utmost care and effort to deliver the car as quickly as possible, even with delivery to the dealership taking longer the turn around was fantastic.

Sales

Very professional and clear concise delivery.

Sales

Very happy with the way things were handled and trying to organise the transfer of the stock car from another dealer. Kept me in the loop and had a smooth handover.

Sales

Very satisfied

Sales

Brilliant

Sales

Marcus looked after the sales process from start to finish in a professional knowledgeable and informative way. The hand over was friendly and exciting .

Sales

100% attention as soon as I arrived!

Sales

Despite the pandemic, we were able to buy a car that met our needs. Amer Khammash was very attentive and diligent when responding to our questions

Sales

Strange times but Callum explained all.

Sales

Completely satisfied with the entire purchasing process during these COVID times.

Sales

We couldn't have asked for a better car or better support throughout the sales process

Sales

Quick sourcing of the car I wanted on the right terms

Sales

Attentive, efficient and friendly service - a very good experience overall, despite the challenges of lock-down/Covid-19

Sales

The salesman was incredibly efficient, a credit to Chandlers. Amer Khammash Made the process seamless. This is my 3rd new BMW and the best experience so far.

Sales

Exemplary

Sales

One of our first interactions was with one of the younger members of staff Bradley Walsh. He was so helpful and professional it made us want to continue discussions about buying a new car. Totally different to our experiences with other garages.

Sales

Obviously due to Covid restrictions, not the usual experience, but considering the limitations, it all went smoothly.

Sales

In all honesty, this rating is entirely because of the amazing service I have received from my sales executive (Amer) and the General Sales manager (Chris). They are both very helpful, professional, patient and supportive.

Sales

We took delivery during lockdown so our experience was very different from our previous times but the staff succeeded in making sure that we were still taken care of.

Sales

Great comms, kept informed, simple process despite the pandemic restrictions.