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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

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Martin Buhagiar

Head of Business

Chris Rooney

General Sales Manager

Ben Prout

Retail Manager

Will Hopkinson

Retail Manager

Chris Ledger

Local Business Development Manager

Ashley Langley

Sales Executive

Sean Mumford

Sales Executive

Amer Khammash

Sales Executive

Ian James

Sales Executive

Greg Lindley

Sales Executive

James Wells

Sales Executive

Phillip Langrish

Sales Executive

Matt England

BMWi Sales Executive

Jamie Brown

BMW Retention Specialist

Ryan O'Neill

Bodyshop Manager

Bronwyn Ryan

Service Administrator

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Booking experience was bad, no notification confirming appointment and then the staff didn't understand the bill I was expected to pay

Service

I would have given five stars but the price originally quoted was quite high but I went on line and found the price to be far cheaper and then booked it on the phone with the proviso that the price would be as shown on line. Almost booked elsewhere.

Service

Very friendly and professional

Service

Work was carried out quickly and car returned clean

Service

Everything carried out very well.

Service

The courtesy car we were allocated was manual, despite having had a lengthy conversation with Dean (service manager) about how we (all) no longer felt comfortable driving other than an automatic. Consequently we could not use it.

Service

Efficient

Service

Mini experience has been excellent. I have 2 minis and both have been well looked-after by Chandlers in the past year. BMW was a mixture of good and bad experience. Example in first comment and a 4.5 hour wait for MOT and single tyre replacement

Service

Friendly, prompt and a great experience

Service

Communication as to what was happening wasn't great

Service

Great service prompt and efficient while at the garage ! Same there was a booking lead time of a month ??

Service

Because the service is always consistent and thorough.

Service

All the work I had requested was carried out within the timeframe agreed.

Service

Professional and polite

Service

Car came in for 1st service and extremely annoying dash rattle . Despite the fact that we were told the rattle had been fixed and I quote

Service

Service was friendly but genuine, very rare in the customer service industry so well done. My only criticism is the cleanliness of the loan vehicles.

Service

Great staff and comfortable waiting area

Service

All went as expected

Service

Despite highlighting the speaker issue, it was deemed just reverberation. There is clearly something wrong with the speaker, as no others exhibit the problem. Worst was the damage to my wheel, which no one highlighted but was very obvious.

Service

Happy with service received with work for Service & MOT. Always kept informed and up to date with work carried out. Excellent customer service from all staff, efficient team. (Portsalde/Brighton).

Service

Attention to detail. Service personnel who actually know their business. Rare these days.

Service

There was nobody at Service from where I was to pick up my car so I, and another customer just stood around aimlessly, albeit not for a hugely long time. Gone are the days when you are offered a coffee! (First World problems! ??)

Service

Service was excellent throughout

Service

Very well looked after me (lovely hot chocolate) and my car (lovely wash and shine). Thanks

Service

see above. The work was done okay but the actual timing and lack of consideration for me as the customer was disappointing

Service

Sean really looked after me and I felt like he went the 'extra mile' to ensure I got the right car.

Service

Matt at reception, greeted me as a customer he had looked after several times before. He knew me and what was required. Excellent coffee and service in a comfortable waiting area.

Service

Online booking didn't work so i called to arrange

Service

Drop in customer service level

Service

Car was returned to me from an MOT and on starting the car I was greeted with a myriad of warnings. Car had to be kept overnight to rectify the fault and I was told I would be contacted when the car was ready but I had to call.

Service

The service was quick and less than quoted. However, a panel wasn't secured correctly which required me to return to the dealer to be corrected. I requested a bodywork quote for a SMART repair, and I am still waiting to receive it by email.

Service

Pleasant staff that make you feel valued as a BMW customer

Service

My car was serviced, MOT'd and warrenty checked all in the same day and washed and valeted as well.

Service

Job done very efficiently.

Service

The onboard computer was not reset after its service, now when I turn the car on a reminder pops up every time to say a service is needed. I now have to return so this can be reset. The valet was under par as well. The boot was not cleaned at all

Service

Great experience as was looked after from start to finish with all Q's answered

Service

Good service if costly. Matt in service kept me informed throughout, very helpful.

Service

The team were very efficient, I knew what was going on and they finished earlier than I expected

Service

Individual members of the team take personal accountability. Matt , the Customer Service Manager was especially helpful and truly customer focused.

Service

Work done well and on time. Video inspection is a really useful tool

Service

Service and value

Service

Efficient, helpful, friendly, prompt

Service

The staff are friendly however as I mentioned not at all satisfied with the vehicle pwrformance.

Service

self evident.

Service

Always helpful and friendly

Service

Unexpected cost of ervice

Service

Can not think of anything else that could have been done. Had an enjoyable wait for the service to be completed, sipped coffee read a book (no distractions)

Service

Not got the car yet!!!!

Sales

Excellent service from start to finish. Professional, helpful and thorough.

Sales

Really satisfied with how james dealt with my new car purchase throughout the whole process, he is a credit to bmw brighton.

Sales

Great customer service from Sean Mumford

Sales

From the start I when I walked in unannounced until taking delivery,nothing was to much trouble,advice was offered when I asked for it or when I needed guidance.A very good and enjoyable experience.

Sales

Excellent service from start to finish.

Sales

Very helpful and friendly staff

Sales

the service from the time I entered the showroom and all the way through I was treated very well

Sales

My sales person is very experienced and friendly as were the finance people that I dealt with and all of them made the experience of buying a new car easy, fun and a pleasurable thing to do. Everything was done on time and I was kept fully informed.

Sales

Helpful knowledgeable sales and finance staff members. Nothing was too much trouble to aid in me making the right decision regarding choosing my new car.

Sales

Jamie brown and James wells from your Brighton branch made sure we had an excellent service and are a credit to BMW. Highly recommended and a pleasure to do business with.

Sales

I couldn't fault any of the process. The private collection showroom was a lovely touch. I dealt with Amer Khammash and Ben Prout, both of whom were excellent throughout the whole process.

Sales

Friendly and efficient staff who made the process very easy and straightforward.

Sales

Good outcome. Information could have been more forthcoming. 25 miles range in test car wasn't ideal.

Sales

My requirements were fully understood and dealt with by very helpful sales staff.

Sales

Extremely satisfied from start to finish. Ashley Langley took us through all we needed to know, he was very professional and polite. It was a very pleasant experience.

Sales

Very satisfied, Sean Mumford kept me in the loop the entire time, and ensured that my car was ready prior to my wedding.

Sales

It was a pleasure to meet Ashley Langley. A very nice guy who I felt had my interest at heart. He responded quickly to emails and phone calls. Agreed an acceptable trade in deal. Shame it did not arrive on 1st March although I ordered it before Xmas.

Sales

The dealership were a breath of fresh air compared to the previous dealership I dealt with and although they are over a 40 mins drive from my home, whereas the nearest dealership is 15 mins, it is worth the extra time. Greg Lindley was fantastic!

Sales

Very friendly staff

Sales

Overall great experience, however sales/finance manager was rude to both myself and the sales executive. This was mentioned to him.

Sales

nothing to add

Sales

Great experience with Amer throughout

Sales

My first visit took 5 hours. My second visit to pick up the car was about 3 hours. Paperwork had mistakes. I was sent someone else's forms. My document were handed to me in a cheap plastic folder I would have preferred to purchase online