Work done while I waited, and informed that I also needed an oil and brake fluid change. All done while I waited

Cost , speed of appointment, polite staff

The process was quick and the service representative was good with communication and information.

Staff were extremely nice

Liked the video report and early return of car, which helped me avoid the rush hour.

Quote accuracy and prompt execution of works

Work as requested, no delays and all paperwork completed.

Exceptional service.

My only complaint was that my seat position took some sorting out afterwards but maybe this is nitpicking?

the service was efficient and courteous

Very easy to use virtual check in.

All work carried out, excellent communications.

Communication relating to this visit was extremely poor and below acceptable. The lack of communication was not only between Chandlers and me but clearly also between the person I spoke to when booking and then also between reception and workshop.

Disappointed there was no complementary car cleaning servicie - sadly this is not the first or second time this has happened. This is something that is should be standard for BMW.

They have always been very helpful and reliable.

Very clear information provided before, upon handing the car in and it was ready even fast than I expected.

The service was done in the time they said it would be.

Its fine friendly and courteous staff

Very helpful. Solved my problem

Every thing carried out well

We are a family with 3 BMWs. They checked over my problem and gave it a comp wash at no charge.

Great service and skilled technicians who do the job quickly and efficiently.

On the occasions I have used Chandlers BMW Brighton always received a professional and courteous service.

All brilliant, was asked when I made an appointment for a service if there was anything else and I mentioned a small matter which was forgotten on the day but easily sorted when I enquired.

Chandlers always do a good and reliable job on the various cars that I have purchased from them over 40 years. Nothing is too much trouble. It is a pleasure to visit Chandlers. I do not know the inside of an engine but I have never been patronised.

Again, never had a bad experience with Chandlers service department. Matt is a top man and glad to see he has been promoted along the way.

Toby King stood out for his professional manner with a seemingly unbiased but company approach and followed up for me on request.

Fast and efficient

Thorough professional approach-very helpful staff.

Chandlers are helpful and efficient. I always feel that I'm a 'valued customer'.

100% satisfied

The work is competed on-time and really impressed with service provided by BMW Service centre with prompt customer update on progress and service carried in the vehicle and also sharing Video on completion/reporting.

The service was completed within time specified. Plenty of coffee Whilst I waited.

Systematic and very professional work. Also special thanks to Toby King who always does his best to help us.

The staff are very respectful and friendly they make you feel welcome and comfortable by providing a drink or coffee or tea

Excellent service from Matt Clare, very grateful to him for taking ownership of my issues and seeing it through to a fair outcome with BMW UK

Because I was very satisfied perhaps!

Very accommodating and work carried out as required and a quick turnaround.

Smooth process throughout

Car came quick from Initial order date

Pleased with levels of contact

Great personal service and kept informed all the way through.

Amer was my salesman, he was extremely friendly and helpful. Honestly this guy deserves a medal for his patience and customer service skills. Thank you is not enough. He gave us an outstanding and welcoming customer service up to the BMW reputation.

Happy with the new car and achieved what we set out to

Wasn't rushed and everything was explained

Simple process, quick paperwork. And simply the best car .

Delivered and met all my expectations

Helpful and friendly throughout the experience. Managed the COVID-19 related delay well.

Everything was smooth and happened as promised

Amer, the salesman, is a great ambassador for the brand, knowledgeable and friendly without being pushy or condescending. I have been treated the way I would wish to treat my own customers.