Good service but rather flaky communication between different people at the service desk.

Everything went to time and plan.

I found the advice attached to the wiper stalk the following day - I'd collected the car in the dark and hadn't seen it. As i walked out past the finance desk, neither of the staff there said goodbye, I felt as if I was a nuisance picking up late

There were no problems with the work or service.

Very easy professional service and team

Great service from friendly and efficient staff.

Video info very helpful.

Always good service & friendly staff

said discs and tyres needed replacing when plenty life in both

Very strong service. Just not what I would describe as 5 star, definitely 4 star though which is good for what you do

Had no problem.

You are not cheapest. But efficient p, clean well managed. Love the underbody video

I felt that they handled the recall very well, from my initial contact via the on-line booking, to answering my follow-up email and explaining what the procedure would be and to keeping to my expectation for when the replacement work was carried out.

As previously the car passed mot with flying colours only for the engine to pack in hoping the bmw will cover the cost as I don't believe the car was sold fit for purpose

Efficient and reliable service

Good service executive

Two days after service , when tyres had been checked, on screen computer advised air pressure low.

good service

Super friendly team. Prompt service. And good communication.

Very easy to book and all very helpful

Would be five stars, but I did not get my car back for a week due to a part having to be sent from Germany.

I especially liked Shane's video which explained the condition of the hidden underside of the car. However no car wash included.

Not on this occasion up to the usual standard.

Toby went above and beyond our expectations. He has great product knowledge and a desire to assist.

I thought the tyre balancing was over priced

My report stated that the Car's battery health was red, yet I wasn't informed when I picked the car up. If I had been informed I would have requested it to be changed.

Local dealer gets most things right but still room for improvement, like communication. E.g. was specifically asked to bring car in at 07:45, but staff didn't turn up until 08:00! Also asked for car not to be washed but it was still washed.

completely satified , with the service and courtesy i was given on the day.

very good and efficient service

As above

Reception staff where helpful and car was cleaned and ready for collection

They failed to tell me that the repair I had requested on one of my wheels would not be done on the day, despite two calls beforehand to discuss this. At the last service they charged me for screen wash which I had topped up myself that morning!

service work good if not rather expensive

The staff were, as usual, very polite and efficient - but badly trained to install my SatNav update.

Superb product backed with equal customer service.

Usual good service

expedience , professionalism , care and polite manner of everyone.

For the last visit very satified. Thanks

Always great service from Chandlers. Prompt pick up/delivery of car. Kept up to date on status and costs by Will Roberts who was also understanding of my issues and friendly.

All items were done as required, this time I was contacted and informed of progress. Let down was the MOT service interval had not been updated and luckily I had not driven away. This only took 10 mins to resolve but I'd had a similar issue before.

There were no issues with my service

All issues sorted out But main dealer prices

Service staff communicated well

He service was good , the price was not.

Prompt efficient and friendly staff who delivered on time.

Always friendly and efficient

Its important, as a paying customer, that you feel satisfied. Toby gave total satisfaction today.

Quick turnaround and video.

Turned up to collect car on time

This recall was OK but previous experiences were bad.

The car was in for a MOT not a service.

Good service from staff

All went smoothly.

Work was carried out very professionally

For the second time of this car being in Chandlers Brighton I have subsequently had a problem with tyre pressures. Chandlers seem to work to lower pressures than recommended in the door panel ; within 100 miles I receive a tyre pressure warning !

Took 3 weeks to achieve a post sales snagging issue - had to chase

Service all fine, normally car gets cleaned. Spent 2k with you on service and tyres and car came back dirty still.

The service failed to resolve the problem

Staff were helpful, knowledgeable, and courteous. Car seems fine after its service and the problem was fixed.

Service was great but it took a very long time to get a part ( 6 weeks), hence only 4 stars

Service did not make it clear after they sent me the video and said everything was fine that after this they took for test drive and found mis alignment

The only issue I had was the work timing. The car in at 9am for MOT & brake fluid computer re-set. I requested a t/phone call by 2:30pm and collect at 3:30 as I had other appointments. I ring at 4pm and was told it would be ready at 5pm to collect.

Was prepared to pay cash for the Car Service but this was refused. My Debit and Credit cards were left at home.. I was left stranded !! It was only the "goodwill " of the Service Manager, who arranged for a mechanic to drop me off on his way home

Completed the works as required in under the time estimated and very communicative

Never too much trouble x

Sold and serviced from new at chandlers, know full history of car and more importantly me.

Having health with BMW Chandlers for 8 years I can safely say that the service is is always first class. Nice to see you've promoted Matt. Top lad.

Nothing to add!

Car was received on workshops at the appointed time. I was able to wait whilst the MOT was carried out. Car also had a service wash

Very long wait for courtesy car. Staff didn't seem very concerned considering this is a premium brand and car less than 6m old. This is going to end up with a rejected car if issue comes back

Just good service

Would have been 5 if the problem was solved.

They collected car and the price given was what I paid

Not being able to diagnose a fault. Error log does not record the fault. This is a fault in itself.

Efficient, polite, convenient

Fast and friendly service

Poor job done car as I said coolant not refilled and shift clean . Car was finished early but no pre notice

Car picked up on time , was kept informed of progress

MoT and front brake replacement completed while I waited, in two hours rather than the three hours quoted.

Product recall - fixed much quicker than anticipated and the courtesy car was really good too.

Amer definitely gets 5 stars, really looked after us. As I mentioned before, professional, friendly and easygoing. What we really liked was that he wasn't overly salesy ( if that's a word!) Had exactly the right mix of all the above.

a number of issues i was not happy with which i relayed to sales manager his name i believe to be chris rooney at chandlers some issues which still have not been resolved some 3 weeks after receiving the car.

Finance details and drive away insurance weren't in place when I went to pick up the car which necessitated me returning the following day to complete the paperwork and take the car home

As above. The whole team worked to make it easy for me

Chandlers Portslade were a pleasure overall

It was simply an easy operation. Excellent member of staff a Mr Sean Mumford.

As above

Impressive service from all staff throughout all negotiations.

Very satisfied with service and knowledge

Good handover, noticed a couple of surface scratches on a new car! But, the prep team came out and polished them out, no problem.

James Wells the Sales Executive was informative and extremely professional keeping me informed throughout the whole process.

Everything was dealt with quickly and expertly

I have always been completely satisfied with all my purchases.

Never any problems getting advice in fact on our way for more today The high tec on a new car want s a lot of getting used to, but here goes

I like buying cars from Sean. It's easy to do business with him.

Sales representative Amer was a great help. Went the extra mile with everything to make the process as simple as possible. Would always use him in the future and he had restored my faith in BMW.

I was kept up to date about the car from the time I said yes to purchase .

Sean Mumford and Will Hopkinson were excellent throughout. Nothing was ever too much trouble. They were both committed to completing a deal on a new car. Sean in particular was straight talking - exactly what I like.

Everything was great, I was looked after.

Service great and new car amazing

It was a very easy process from start to finish even with Mark, the salesman popping up to my house when I totally forgot to take in the paperwork for the car I was part exchanging.

Service from Jamie (Brown) was exceptional. Very knowledgeable about the each of the models and was extremlely accomodating with my numerous different requests. He kept me informed throughout and would definitely purchase from him in future.

As noted in question one, Jame's product knowledge and service provided was first class.

Sales team were open to being contacted and kept me informed. An armchair ride through buying a new car.

Passionate staff that helped make the right choice of vehicle. Kept me updated as to progress and had everything ready when I came to collect.

Mark did everything possible to give us good service.