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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

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Chris Rooney

General Sales Manager

Will Hopkinson

Retail Manager

Ashley Langley

Sales Executive

Sean Mumford

Sales Executive

Amer Khammash

Sales Executive

Ian James

Sales Executive

Mark Brown

Sales Executive

Phillip Langrish

Sales Executive

Callum Denega

Sales Executive

James Ford

Sales Executive

Oscar Mitchell

Trainee Sales Executive

George Cornwell

BMW Product Genius

Ryan O'Neill

Bodyshop Manager

Andy Collins

Vehicle Damage Assessor

Will Lucie-Smith

Bodyshop Advisor

Ben Prout

Motorrad Sales Manager

Alex Tribe

Motorrad Service Advisor

Connor Freeman

Motorrad Service Advisor

Matt Harlow

Motorrad Sales Executive

Martyn Rance

Motorrad Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The process was made a pleasure by your personnel and their professional, courteous and attentive nature. It's always nice to receive good customer service as well as an excellent service to my car. It seems to me that Chandlers have upped their game

Service

Again I can't fault any aspect of the service especially under difficult COVID restrictions

Service

All good invoice was sent to me

Service

Great service

Service

Good and friendly service

Service

You did exactly what you said you would and kept me informed.

Service

Difficult due to COVID and the fact that we live in Horsham. We were able to wait onsite and were regularly informed as to what was happening. And the drinks machine was great!!!

Service

Great service , Alice was very helpful .

Service

Toby gave me excellent personal service and kept me informed of progress and made sure my repair was carried out as expected.

Service

Did what was asked plus they called me to let me know of issues found.

Service

easy and straightforward

Service

As above

Service

Great service and product at affordable price

Service

Service was very good for an EGR cooler recall check. I appreciated the video of the underside check.

Service

Great friendly staff

Service

All work carried out on service as per notes

Service

Great and efficient service platform.

Service

Good service

Service

Good customer service

Service

The service manager who checked me out could easily have sold me unnecessary tyres. His integrity was impressive and memorable.

Service

The service was quick and easy

Service

On arrival , I was asked if I wanted to wait as it wasn't going to take too long , and was told that there was a drinks machine and could help myself to refreshments, it was both comfortable and safe with guidelines being followed, what a service .

Service

I was very impressed with the person named Alice who handled our custom with care

Service

Prompt service for replacement tyre.

Service

Issue dealt with and resolved efficiently. Toby was knowledgable and friendly in our dealings.

Service

It was all very efficient

Service

As above

Service

Recall was done quickly, and again Toby is a legend

Service

Shame the coffee machine was out of order.

Service

As above

Service

The work was done in line with expectations. The courtesy car charge was reasonable

Service

Did what I needed to have fone

Service

Jack, Callum and Hannah all went out of their way to provide first class professional customer service. I recommend Chandlers to all my friends and colleagues in Sussex.

Service

It was done quickly, in the time frame I was given. The booking in process was easy, stress free. They let me know as soon as the car was ready for collection. Really excellent service from everyone involved.

Service

Good service, friendly staff, expensive

Service

It was because of Jack. He was amazing he went above and beyond to help me, which I really appreciated . Thank you.

Service

Always friendly and helpful and get the job done

Service

very professional service kept fully up to date on progress/issues etc

Service

Despite the virus all aspects flowed seamlessly and efficiently

Service

the process was very professional and all the staff were very friendly and efficient.

Service

Everything went extremely well.

Service

Friendly contact and efficient work.

Service

AS above

Service

Helpful service. Loan car provided.

Service

Nice friendly staff

Service

Good service. I would have liked the option of a courtesy car though

Service

The Service team at Chandlers BMW Brighton looked after me and my car so I will continue to be a satisfied customer.

Service

Everything was handled efficiently, unfortunately when I got home with the repaired vehicle I noticed the bonnet was open on one side.

Service

Great service! Thank you!

Service

Always been impressed with the service I've received.

Service

Good efficient service

Service

my instrument panel showed a problem with my battery despite carrying out a 60 mile run. I visited my local BMW office and despite them being very busy they fixed me up with a new battery and carried out a winter health check whilst I( waited

Service

See above and car available when expected. Work done has improved performance of car.

Service

Great service

Service

Depsite being under the third Covid Lockdown, the service department provided an excellent, timely and cusotmer focused expereince.

Service

They was calling me for everything!! I appreciate that.. I don't need to remember exactly date for service.. was quick service.. and I like how they send video with check car!!!

Service

Brilliant

Sales

Marcus looked after the sales process from start to finish in a professional knowledgeable and informative way. The hand over was friendly and exciting .

Sales

100% attention as soon as I arrived!

Sales

Despite the pandemic, we were able to buy a car that met our needs. Amer Khammash was very attentive and diligent when responding to our questions

Sales

Strange times but Callum explained all.

Sales

Completely satisfied with the entire purchasing process during these COVID times.

Sales

We couldn't have asked for a better car or better support throughout the sales process

Sales

Quick sourcing of the car I wanted on the right terms

Sales

Attentive, efficient and friendly service - a very good experience overall, despite the challenges of lock-down/Covid-19

Sales

The salesman was incredibly efficient, a credit to Chandlers. Amer Khammash Made the process seamless. This is my 3rd new BMW and the best experience so far.

Sales

Exemplary

Sales

One of our first interactions was with one of the younger members of staff Bradley Walsh. He was so helpful and professional it made us want to continue discussions about buying a new car. Totally different to our experiences with other garages.

Sales

We took delivery during lockdown so our experience was very different from our previous times but the staff succeeded in making sure that we were still taken care of.

Sales

In all honesty, this rating is entirely because of the amazing service I have received from my sales executive (Amer) and the General Sales manager (Chris). They are both very helpful, professional, patient and supportive.

Sales

Great comms, kept informed, simple process despite the pandemic restrictions.

Sales

Obviously due to Covid restrictions, not the usual experience, but considering the limitations, it all went smoothly.

Sales

Easy and hassle free purchase! Didn't have to hang around waiting for a sales person when we wandered in on the off chance, he was easy to deal with and no waffle. Collection straightforward and easy despite lockdown.