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Bmw recall and advice given
All went to plan and Matt was an excellent coordinator
Very satisfied, very helpful staff
Excellent job dne
Dealt with efficiently, courtesly and kept informed. Nice coffee!
Toby looked after my booking. He was very helpful, kept in contact with me throughout the day regarding progress, and even stayed 30mins after closure enabling me to collect my car. Thank you Toby
Marcus Dimmer was fantastic and very helpful from the first phone call. Enjoying the car too.
Efficient, friendly and helpful service.
Mechanic seemed to be competent and able to explain problem. OST seemed reasonable.
Great customer service, they were pretty quick, popped in and out in a matter of a couple of minutes.
quick and friendly
Toby was outstanding
Considering the Covid problems the service experience was very good
Very helpful staff and very efficient
Service was done as expected and as car couldn't be washed as usual, a voucher for a complimentary car wash was given to us to be used at a later date.
Case officer Toby was great
Chandlers have always looked after my car very well.
My car needed a brake oil service and it's MOT Toby and Matt made sure I was looked after and the car was returned in the time frame allocated another excellent experience at Chandler's
Everything went smoothly - staff very helpful!
We were lucky enough to be allowed to sit inside while having the car Service
The process was made a pleasure by your personnel and their professional, courteous and attentive nature. It's always nice to receive good customer service as well as an excellent service to my car. It seems to me that Chandlers have upped their game
Completed all the work required efficiently and on time
Everything that I wanted was dealt with without problem.
Very good sales experience. Very helpful, and supportive.
Other than it being a recall. I have a very very small chip on my windscreen which I did not know about. Something that could have cost me lot of money in a worst case.
My salesman is the best I have dealt with. Amar is a credit to BMW.
The car is running very well .
Very good customer service. Unfortunately car valeting not done due to pandemic restrictions but token given for future valetting.
All good invoice was sent to me
Again I can't fault any aspect of the service especially under difficult COVID restrictions
Good and friendly service
You did exactly what you said you would and kept me informed.
Difficult due to COVID and the fact that we live in Horsham. We were able to wait onsite and were regularly informed as to what was happening. And the drinks machine was great!!!
Great service , Alice was very helpful .
Toby gave me excellent personal service and kept me informed of progress and made sure my repair was carried out as expected.
Did what was asked plus they called me to let me know of issues found.
easy and straightforward
Great service and product at affordable price
Service was very good for an EGR cooler recall check. I appreciated the video of the underside check.
Great friendly staff
All work carried out on service as per notes
Great and efficient service platform.
Good customer service
The service manager who checked me out could easily have sold me unnecessary tyres. His integrity was impressive and memorable.
On arrival , I was asked if I wanted to wait as it wasn't going to take too long , and was told that there was a drinks machine and could help myself to refreshments, it was both comfortable and safe with guidelines being followed, what a service .
The service was quick and easy
I was very impressed with the person named Alice who handled our custom with care
Prompt service for replacement tyre.
Issue dealt with and resolved efficiently. Toby was knowledgable and friendly in our dealings.
It was all very efficient
Recall was done quickly, and again Toby is a legend
Shame the coffee machine was out of order.
Did what I needed to have fone
The work was done in line with expectations. The courtesy car charge was reasonable
It was done quickly, in the time frame I was given. The booking in process was easy, stress free. They let me know as soon as the car was ready for collection. Really excellent service from everyone involved.
Jack, Callum and Hannah all went out of their way to provide first class professional customer service. I recommend Chandlers to all my friends and colleagues in Sussex.
Good service, friendly staff, expensive
Very easy process especially with COVID-19 in mind
Limited by COVID but experience was easy as it could have been
Fro start to finish communication was fantastic
Completely satisfied with Marcus and his delivery method on the day thanks
There was the utmost care and effort to deliver the car as quickly as possible, even with delivery to the dealership taking longer the turn around was fantastic.
Very professional and clear concise delivery.
Very happy with the way things were handled and trying to organise the transfer of the stock car from another dealer. Kept me in the loop and had a smooth handover.
Marcus looked after the sales process from start to finish in a professional knowledgeable and informative way. The hand over was friendly and exciting .
100% attention as soon as I arrived!
Despite the pandemic, we were able to buy a car that met our needs. Amer Khammash was very attentive and diligent when responding to our questions
Strange times but Callum explained all.
Completely satisfied with the entire purchasing process during these COVID times.
We couldn't have asked for a better car or better support throughout the sales process
Quick sourcing of the car I wanted on the right terms
Attentive, efficient and friendly service - a very good experience overall, despite the challenges of lock-down/Covid-19
The salesman was incredibly efficient, a credit to Chandlers. Amer Khammash Made the process seamless. This is my 3rd new BMW and the best experience so far.
One of our first interactions was with one of the younger members of staff Bradley Walsh. He was so helpful and professional it made us want to continue discussions about buying a new car. Totally different to our experiences with other garages.
Obviously due to Covid restrictions, not the usual experience, but considering the limitations, it all went smoothly.
In all honesty, this rating is entirely because of the amazing service I have received from my sales executive (Amer) and the General Sales manager (Chris). They are both very helpful, professional, patient and supportive.
We took delivery during lockdown so our experience was very different from our previous times but the staff succeeded in making sure that we were still taken care of.
Great comms, kept informed, simple process despite the pandemic restrictions.