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My car was serviced, MOT'd and warrenty checked all in the same day and washed and valeted as well.
The onboard computer was not reset after its service, now when I turn the car on a reminder pops up every time to say a service is needed. I now have to return so this can be reset. The valet was under par as well. The boot was not cleaned at all
Job done very efficiently.
Great experience as was looked after from start to finish with all Q's answered
Good service if costly. Matt in service kept me informed throughout, very helpful.
The team were very efficient, I knew what was going on and they finished earlier than I expected
Individual members of the team take personal accountability. Matt , the Customer Service Manager was especially helpful and truly customer focused.
Work done well and on time. Video inspection is a really useful tool
Service and value
Efficient, helpful, friendly, prompt
The staff are friendly however as I mentioned not at all satisfied with the vehicle pwrformance.
Always helpful and friendly
Unexpected cost of ervice
Can not think of anything else that could have been done. Had an enjoyable wait for the service to be completed, sipped coffee read a book (no distractions)
Was just an MOT,. But for the first time ever the bodywork under the doors was still dirty after the clean they give it afterwards.
Will continue to use them.
Very efficient service team who keep you advised with progress. Great paperwork as well
Great customer service
The service I recieved when I picked up my vehicle was good. I did recieve an apology for being lied to.
They were very professional, happy with their job, and customer service was good.
Service always first class
A job well done
I would have been completely satisfied but for the fact that a promised wash and vac was not carried out, by the time I realised it was too late to wait for it to be done.
Communication good and very courteous. Car nicely washed on return
See previous answer. Plus, car was returned unwashed, despite lots of comments about how you would wash it, with the passenger seat cranked out to flat, and nobody bothered to at least return it to upright.
All the work done that needed attention A lone car provided so I could carry on my day without disruption excellent thank you
Was kept informed and was sent video showing the 2 minor defects that the technician had identified.
Poor customer service. Made me felt like BMW didn't need my custom.
Matt Clare kept me informed at all times with the progress, and Gordon Smith did a great job of diagnosing the issues, and fixing my car.
i needed a service and one tyre replaced which was done no problem
Although I have answered Completely satisfied my whole BMW experience as a whole wasn't very good.
Had to contact to find out status of work agreed And not until Matt involved did work take play.
I asked for the rear valence to be properly refitted yet again & yet again they forgot to do it. This is the 3rd time of asking!!! I was called back to fit 2 new tyres for the MOT. It took 90 minutes not the 15 I was told it would be
The service experience was excellent and attended to all our needs.
3. When I arrived I queried if the Brake fluid service was part of the service plan I paid for. I was advised that as I had done over 50,000 miles it did not. Whilst disappointed ( as BMW would not do it before the service was required) I accepted th
Had requested car to be ready for 4pm - no phone call received from the Service Dept to let me know it would not be ready. Unable to get through to the Service Dept after ringing continuously from 16:31 to 16:55 with no one answering.
Up to the point where I got my car back I was happy. But then my car was given back to me with a flat tyre which I'd paid for to be changed and another tyre with a bulge which I didn't know anything about.
The dashboard service indicator was not reset after the work. I had to take the car back for this to be done. I consider this poor.
Brakes service completed within proper time, Bill less that I was worried about, also replace passenger side windscreen wiper that has been faulty since purchase with no quibbles, later got a video of underside of car with commentary.
Great customer service from Matt in the service team. He negotiated repairs with BMW and they were completed as quickly as part delivery allowed.
Cost of 2 rear tyres very expensive, could have brought them at several tyre companies for much less money
Everything went very well.
I was very happy with the service experience.
Everything I asked to be done was achieved, minimal waiting times and courteous staff
Overall service was good but they were unable to save the service on my cars I drive due to technical issues on the day
Smooth operation .work completed on time.
Fair service provided by the BMW and the staff. Thanks
Staff were brilliant. Facilities professional and feedback from service crew - excellent.
No, I have visited the service centre 3 times since My initial service to get a simple issue resolved with the fog lamp. Still not fixed
Apart from comments below usual very efficient and friendly service
It went in for an end of warranty check which was done!
We were charged for things that should of been part of the warranty and had to get a refund. One part of the computer had not been reset and we had to return to have it done. We ordered a touch up pen and that was not in the car as indicated!
The service was done quickly and efficiently. I loved the extra bonus of having a video of the car and a walk through of what had been completed and what needed looking into. All issues were resolved very quickly
Service was completed in a timely fashion and returned in good and clean condition
On this occasion I raised I had a yellow explanation mark triangle on my display, i noticed it was still present after I'd left. Not sure what it is.
Service schedule not fully explained to me.
I was given a courtesy car being disabled this was a life line
Problem not resolved and no call back
So far Chandlers Brighton have said they know what the fault is. I said that if they cure the fault I will be so very pleased and give them a super review ANYWHERE! So just awaiting outcome of job now.
fault not yet rectified
Problem quickly identified and resolved.
Always a friendly efficient service
They're all just charming, super helpful and put you at ease that they'll sort the problem
I have always received good service
Happy with the servicing, etc. However, BMW offer an unasked for free valet. Fine, but the car was returned with the rear interior uncleaned. The rear seats 6,7 were up (I need them flat) and rear seats 3,4,5 were collapsed forward at diff.angles.
Matt on customer service was helpful, reassuring and very professional
Friendly and efficient staff who made the process very easy and straightforward.
Good outcome. Information could have been more forthcoming. 25 miles range in test car wasn't ideal.
My requirements were fully understood and dealt with by very helpful sales staff.
Extremely satisfied from start to finish. Ashley Langley took us through all we needed to know, he was very professional and polite. It was a very pleasant experience.
Very satisfied, Sean Mumford kept me in the loop the entire time, and ensured that my car was ready prior to my wedding.
It was a pleasure to meet Ashley Langley. A very nice guy who I felt had my interest at heart. He responded quickly to emails and phone calls. Agreed an acceptable trade in deal. Shame it did not arrive on 1st March although I ordered it before Xmas.
The dealership were a breath of fresh air compared to the previous dealership I dealt with and although they are over a 40 mins drive from my home, whereas the nearest dealership is 15 mins, it is worth the extra time. Greg Lindley was fantastic!
Very friendly staff
Overall great experience, however sales/finance manager was rude to both myself and the sales executive. This was mentioned to him.
My first visit took 5 hours. My second visit to pick up the car was about 3 hours. Paperwork had mistakes. I was sent someone else's forms. My document were handed to me in a cheap plastic folder I would have preferred to purchase online
nothing to add
Great experience with Amer throughout
Very good process, all the paperwork was explained fully. My misunderstanding of the insurance products was clarified. I like the emailed updates about where my vehicle was in the build process in the factory. Delivery was done in less than 1 hour
Fantastic and attentive service provided throughout. At no time did I feel pressured or unsure. If I had an questions or queries they were answered fully and efficiently.
Car not very well valeted in collection. Had to go back twice whilst I waited. Previous purchases have always been quite an event with the vehicle in a special place in the showroom and very well presented. This was outside the showroom.
Amer was amazing throughout the whole process. He kept me informed about the delivery and took so much care and time to explain everything both pre and post sale.
The manufacturers packages are very vague making it very difficult to understand what is included. Even now with the car we are still trying to understand what is included, and what has been omitted.
Nice - ordered a new car and the updates and delivery time were spot on. It would have been helpful to have gone through the list of extras - ordering a spare tyre as a after sales order cost me £500 vs £150.
Obtained a reasonable deal, with the minimum of fuss following a demonstration and test drive of the car. Options were explained. Dealer went to effort to fit delivery at a time to suit my wishes and where any questions were answered clearly.
See above! treated really well by everyone, from the fabulous salesman to the staff on the desk, and the person manning the coffee bar.
Friendly salesman, James, who kept me informed about what was happening and lots of apologises when BMW refused to release my car for 3/4 weeks after it arrived in the UK. Very hard working nice guy
Sales staff were very helpful in my purchase especially Greg
very smoothly handled and i am delighted with the car.
Staff made it a great experience and that's the reason I stayed with bmw. Phil langridge and Jamie brown especially although the main finance person who's name evades me was also brilliant.
Because I admire the honesty and customer/ dealer
Helpful friendly staff
I was delt with very well, politely and professionally.
The Christmas period was not insufficiently supported by the Sales Team........a week was lost by Ashley being on holiday and no-one arranging transportation of the vehicle from Norfolk to Hove in his absence.
Sean always keeps us updated with the progress of our order we just turn up and everything is explained and away we drive.
Very impressed and as I purchased my vehicle over email/phone i was very impressed that on day of collection all paperwork was completely accurate and as I expected them to be.