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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

Explore the dealership

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

ease of booking, dropping off car, the loan car , picking up the car, contact when the car was ready ,, faultless

Service

See previous answer.

Service

No issues carried out quicker than expected

Service

They did not stamp my book even though it was left on the passenger seat so I had to go into the garage again. The parking is a walk from the showroom entrance and I was 40 weeks pregnant with a toddler so a space to drop the car would be nice.

Service

Good prompt service, good communication

Service

Efficient, thorough and the vehicle is always beautifully cleaned inside and out.

Service

Service staff available immediately on arrival, good use of time.

Service

They seem pretty happy to fix the issues (with cost of course!). Always friendly

Service

Once car was in very pleased but bit slow to call me back and sort

Service

I have tyre insurance. At my last service the indication was that the tyres were still legal but would need replacing soon. When I had a flat it was then deemed that they were past their useful life. Confusing information !

Service

Well looked after

Service

I always feel valued by Chandlers. This particular service was completed speedily and every effort was made to make it a pleasant and trouble free experience.

Service

Job well done

Service

Very satisfied with service given

Service

Natalie and all were very helpful. It was really nice to be in the queue and a gentleman who was in front of me gave me his place as he works there.

Service

Excellent service

Service

Very good customer service skills shown by the service dept. I dealt with the parts dept whilst there and they were excellent.

Service

I was kept informed as to the progress of the service with a video of the car and a time of return

Service

Always had very good service at Chandlers since 1999.

Service

I cannot remember the name of the man on the service desk who organised everything for me recently but he was fantastic and it was customer service to be proud of! I was very stressed with a flat battery and everything was sorted for me quickly

Service

Service staff provided all the information and explanation requested and more besides. Service carried out within exactly the time specified. valleting carried out to high standard. overall, very satisfied.

Service

Worked carried out as planned and in time scale given

Service

Initial booking was great customer service, after this it has failed entirely.

Service

I dealt with Matt Clare who was extremely helpful and went out of his way to make sure that everything was dealt with in a more than satisfactory manner.

Service

The service and MOT were completed effectively and on time. I have only given 4.5 stars as car not returned until following morning.

Service

Pleased with experience overall

Service

Overall generally satisfied

Service

Four stars due to an unfortunate minor scratch on the rear boot lid - although accepted and agreement to contact me to arrange a check and polish out I have as of yet received no contact.

Service

I would give 5 stars, which the staff and service deserve, but phoning in now without a dedicated reception is painful

Service

There are always tiny things that aren`t perfect so can`t really give completely satisfied but like I say, really good service

Service

When my car was returned , it was delivered to the wrong address and the keys posted through completely the wrong letterbox , I was extremely lucky that the car wasn't stolen .

Service

The courtesy "valet" and car clean was thoroughly disappointing. The back floor mats weren't touched and the front of the car had barely been cleaned. I expected better from BMW especially after paying the prices you charge.

Service

We have been Chandlers customers for well over twenty years. The service is always reliable and friendly

Service

Prompt efficient service

Service

Its an odd one. I'm told BMW F10 wipers jump when the stop button is pressed. I still find this hard to believe as I have driven many BMW's and none of them have this issue. As for checking the automatic light software. this wasn't done

Service

My car was MOT tested and they collected and returned it to my address. I was very pleased that they had cleaned it to a very high standard

Service

Problem resolved and kept informed at all times

Service

The staff. They all, from the ladies on reception, to the men on the service desks, to the lady dispensing coffee, make one feel like an individual.

Service

All good

Service

I was served by Matt Clare regarding an issue with my car. He was thoroughly professional, researched his response and contacted me as promised

Service

An expensive problem was rectified is a very agreeable manner

Service

Easy to book in, work completed on time. Car returned washed.

Service

Their attention to detail

Service

As above great service friendly atmosphere

Service

Far too expensive

Service

Last work (wheel refurb and warranty replacement) was easy to arrange, convenient and carried out quickly/effectively. One minor complaint is that my car was returned with oily marks on the seat and door leather.

Service

As evergood service

Service

Second visit was excellent as fault seems to have been properly rectified. Earlier visit only reprogrammed faulty exhaust gate valve but did not cure the fault.

Service

Efficient friendly staff, at the Brighton site, once you get through to the site, however, I feel that no longer having direct line, dedicated on site receptionists when you phone in is a retrograde step.

Service

Friendly way to use service , didn't use complicated words ,

Service

Work was completed on time and a loan car was provided, no hassle!

Service

Problem was resolved quickly.

Service

Excellent service

Service

service free under service plan inherited from previous owner of car!

Service

A first class service experience from a polite and accommodating service advisor who did everything he said he was going to do when he said he was going to do it . Nice and easy

Service

Superb and Matt was brilliant, really on it and incredibly efficient!!!

Service

Slick, efficient and comfortable. Nice coffee (with biscuit!) plus wi-fi. Went for MOT, but the car needed a brake service too which extended the visit, so would have been useful to have known that in advance.

Service

Good, attentive service from all the staff at the BMW centre.

Sales

Made to feel welcome and well looked after

Sales

Clear explanation of process throughout.

Sales

Sales staff helpful and polite