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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

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Chris Rooney

General Sales Manager

Will Hopkinson

BMW Sales Manager

Amer Khammash

Sales Executive

Ian James

Sales Executive

Mark Brown

Sales Executive

Callum Denega

Local Business Development Manager

James Ford

Sales Executive

George Cornwell

BMW Product Genius

Andy Collins

Vehicle Damage Assessor

Ben Prout

Motorrad Sales Manager

Alex Tribe

Motorrad Service Advisor

Connor Freeman

Motorrad Service Advisor

Matt Harlow

Motorrad Sales Executive

Martyn Rance

Motorrad Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Free health check ups are fantastic.

Service

valet was not available. Had electric loan car with very little charge. Was not able to enjoy the first time experience with the new technology

Service

The service was first class

Service

Good customer service from Toby

Service

I was well looked after during my visit and all staff were friendly and efficient.

Service

No issues, friendly staff

Service

Carried out the work required and also shared a very helpful video to let me know of any further issues

Service

Over the years always been welcomed

Service

Kept up to date while there and video of my car on the service ramp was helpful

Service

The staff helped provide support when the computerized system provided obstacles.

Service

Easy to do check in and service advisor always very helpful. Always nice to receive a video of the car check too.

Service

Although, the work carried out was not expected, the mechanics seem to have done a good job.

Service

Service department are great - prompt replies to queries etc. Flexible and helpful.

Service

All went as I would expect

Service

Because even the age of vehicle BMW still sorted the recall problem

Service

Excellent service

Service

Great service and very focused staff looking after me and my vehicle

Service

Good and quick customer service, on time

Service

Time slot was punctual, work done as expected and car cleaned too.

Service

Had booked for brake fluid change, but found the air con was not working as well. Matt at service reception, was able to arrange for this to be sorted as well. Matt remembered me from my last visits to Chandlers, and greeted me by name.

Service

Diagnosed the issue and fixed

Service

Great service again

Service

Work completed quickly and efficiently and within quoted cost. Helpful service advisor.

Service

Booked in and serviced within time agreed.

Service

Bmw recall and advice given

Service

Couldn't fault

Service

All went to plan and Matt was an excellent coordinator

Service

Very satisfied, very helpful staff

Service

Great experience

Service

Excellent job dne

Service

Toby looked after my booking. He was very helpful, kept in contact with me throughout the day regarding progress, and even stayed 30mins after closure enabling me to collect my car. Thank you Toby

Service

Dealt with efficiently, courtesly and kept informed. Nice coffee!

Service

Marcus Dimmer was fantastic and very helpful from the first phone call. Enjoying the car too.

Service

Efficient, friendly and helpful service.

Service

Mechanic seemed to be competent and able to explain problem. OST seemed reasonable.

Service

Great customer service, they were pretty quick, popped in and out in a matter of a couple of minutes.

Service

quick and friendly

Service

Toby was outstanding

Service

Service was done as expected and as car couldn't be washed as usual, a voucher for a complimentary car wash was given to us to be used at a later date.

Service

Considering the Covid problems the service experience was very good

Service

Very helpful staff and very efficient

Service

Case officer Toby was great

Service

Chandlers have always looked after my car very well.

Service

My car needed a brake oil service and it's MOT Toby and Matt made sure I was looked after and the car was returned in the time frame allocated another excellent experience at Chandler's

Service

We were lucky enough to be allowed to sit inside while having the car Service

Service

Everything went smoothly - staff very helpful!

Service

The process was made a pleasure by your personnel and their professional, courteous and attentive nature. It's always nice to receive good customer service as well as an excellent service to my car. It seems to me that Chandlers have upped their game

Service

Everything that I wanted was dealt with without problem.

Service

Completed all the work required efficiently and on time

Service

Very good sales experience. Very helpful, and supportive.

Service

Other than it being a recall. I have a very very small chip on my windscreen which I did not know about. Something that could have cost me lot of money in a worst case.

Service

My salesman is the best I have dealt with. Amar is a credit to BMW.

Service

The car is running very well .

Service

Very good customer service. Unfortunately car valeting not done due to pandemic restrictions but token given for future valetting.

Service

Again I can't fault any aspect of the service especially under difficult COVID restrictions

Service

All good invoice was sent to me

Service

Great service

Service

You did exactly what you said you would and kept me informed.

Service

Good and friendly service

Service

As this is my third purchase feel like they are part of my family

Sales

Very happy with our experience. Amer at the Brighton branch was most helpful and efficient; friendly and informative, answering all our questions.

Sales

They were excellent in our dealings and very professional in our meetings.

Sales

Had lovely coffee

Sales

It was a great experience from the ordering to collection of my new BMW

Sales

As soon as you walk into Chandlers Portslade it oozes class and style. This is also reflected in the attitudes of the staff. Especially with Will and Ian who I dealt with for my purchase.

Sales

All good

Sales

Very easy process especially with COVID-19 in mind

Sales

Limited by COVID but experience was easy as it could have been

Sales

Fro start to finish communication was fantastic

Sales

Completely satisfied with Marcus and his delivery method on the day thanks

Sales

There was the utmost care and effort to deliver the car as quickly as possible, even with delivery to the dealership taking longer the turn around was fantastic.

Sales

Very professional and clear concise delivery.

Sales

Very happy with the way things were handled and trying to organise the transfer of the stock car from another dealer. Kept me in the loop and had a smooth handover.

Sales

Very satisfied

Sales

Brilliant

Sales

Marcus looked after the sales process from start to finish in a professional knowledgeable and informative way. The hand over was friendly and exciting .

Sales

100% attention as soon as I arrived!