Diagnosed the fault and rectified the problem efficiently

They made it all easy, at this difficult time

Excellent service from start to finish. Without a doubt, the best service experience I've had. Thank you team Chandlers. Also, the guy working in motorcycles was really friendly and had a fantastic beard.

Even at times like this always good service.

Everything went swimmingly well, can't fault anything

The service was very efficient - I was kept updated at key points and they ensured I knew what was going on.

Extremely satisfied. Toby King was first class in the way he dealt with my X3's light bulb issue. He managed to slot my vehicle in for a lamp replacement at very short notice & couldn't have been more helpful. A total credit to Chandlers.

all went well

very helpful and kept me updated

Brake fluid service is a quick and simple process. I would expect nothing short of a 5 star rating.

Service completed on time and at reasonable cost

Really good service, as usual. Everything carried out, as requested.

Faults are always diagnosed quickly and resolved efficiently.

Very helpful, kept me updated, had use of a courtesy car which really helped

Really helpful staff, always friendly.

I was kept informed and they did their best to get me my car back the same day.

Delivered on time and on buget

Toby kept me informed throughout

Chandlers BMW should be commended for their high standard of service. Special thanks should go the Dustin Court, Toby King and Matt Clare for their ongoing support. To me, these people are the face of BMW.

The service advisor Toby was excellent, kept me well informed on progress with the car. Recalls are a part of life so didn't mind that the car was away for a few days, especially as I had been supplied with a Mini Cooper S courtesy car - thanks!

Great turnaround on the work completed

Work done while I waited, and informed that I also needed an oil and brake fluid change. All done while I waited

Cost , speed of appointment, polite staff

The process was quick and the service representative was good with communication and information.

Staff were extremely nice

Liked the video report and early return of car, which helped me avoid the rush hour.

Quote accuracy and prompt execution of works

Work as requested, no delays and all paperwork completed.

Exceptional service.

My only complaint was that my seat position took some sorting out afterwards but maybe this is nitpicking?

the service was efficient and courteous

Very easy to use virtual check in.

Considering we did most everything over the phone and/or email, I think I actually prefer to the Covid-safe procedures, less time in the dealership, more time driving my new car.

Very courteous , informative , clear and comfortable experience an in view it was in the pandemic it was very safety orientated.

At the ending of the purchase, Mark Brown from the Brighton branch was very helpful and dealt with the purchase perfectly

Nothing to complain about.

No issues

Over many years Chandlers Brighton have offered excellent service. They build relationships with clients and so offer a personal service which is hard to beat. When there are issues they work quickly to resolve them.

Smooth process throughout