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As above my wife and I felt we were given a high level of personal service from Sam Miles throughout the process. It was helpful, informative, responsive and fun as well
Always feel like I'm being looked after, good/relevant courtesy car, good communication.
Undertook all works as requested and clearly explained findings
Toby was extremely helpful and accommodating in resolving the issues with the car
The service was good and the vehicle inspection thorough but it took a little longer than expected
Brilliant service and very patient
They are Jst top notch Ian Jamas is brilliant
Friendly and kept us informed throughout
I came out with a great car at a decent price. Mason did everything he could to make sure I was happy with everything
The whole experience was positive from dropping the keys in the electronic safe to picking up
Always make you feel welcome and great service. No waiting time, always have a good relation with their customers
Polite, responsive and knowledgeable. You couldn't ask for more from a main dealer.
Local staff were helpful and efficient.
The service was as I expected and done in time
Did what they said they would do and to time. Hassle free experience. Cleaned my car (outside) too.
A friendly team at Chandlers. Efficient. Kept me updated and fed me coffee - what more could I ever want?
All work completed well and on schedule
Good communication by Lee - always informing me in advance of any charge, when the work was going to be completed and fully answering my questions
Services provided as required, recommendations for consideration. Not forceful
I booked my car in for an outstanding service which was due after having purchased my X6 from Stratstone BMW. An oil leak in the gearbox was spotted and rectified and all work carried out to a high standard in a timely fashion.
The team quickly pointed out the needs and set out what they might cost.
Very helpful, went
Everything I needed was done
Friendly, professional staff. Looked after me throughput the process. Couldn't ask for more.
It was easy to book and even received a video of the health check & the car was returned having been cleaned
The work was done on time and within the price quoted. There was one very helpful service agent who went and got my car from the workshop after the MOT re-test - that saved waiting around in the showroom.
Have been here a couple of times now and am impressed with the efficiency of the service and am always welcomed.
Done everything they could to make me feel satisfied
As I said above the service received from Josh was excellent from start to finish. Absolutely delighted.
staff very helpful
My visit was due to a product recall , and was my first experience of Chandlers. I have worked in Automotive dealerships in my career and I was very impressed at he way the matter was handled throughout.
Toby is the best
What's not to like, faultless service
Everyone was very helpful and did their best to make sure I was looked after properly
Shane Newman was extremely helpful and went out of his way to find solutions to the issues I had previously experienced.
Because I was
Efficient and informative staff
Excellent service - took slightly longer than planned but understandable given current circumstances
Lovely staff. Nice place to wait with free drinks. Very good service.
Keep the good work. I dont have anything else to add
Courteous, clean, good waiting facilities
Mot only. Car washed
Only there for a safety recall. Completed in half the time expected. Vehicle health check useful.
Ian was very helpful with getting us to a quick decision regarding the X3 over Audi, VW or Mercedes, who we test drove caes.
They kept us informed and were friendly and understood what we needed
Quick and easy.
Chandlers is a well presented dealership and all the staff I interacted with were very approachable and helpful.
Everything was perfect!
Customer care . EXCELLENT
The process went very smoothly. Good communication throughout.
Amer, my sales executive was absolutely fantastic. This is the second new BMW that my family have purchased from him, and both times he's been top class. I was guided through the sales process with absolute ease. The easiest car purchase I have made!
Will Hopkinson at the dealership sourced the vehicle I was looking for and managed to arrange the finance within my budget. The electronic invoicing / payment the dealership now uses was also very easy and convenient to use.
Great sales relationship with chandlers and Amer Khammash in sales.
All of the staff were helpful and any queries I had were dealt with professionally.
Salesperson was very helpful, knowledgeable and put me at ease when buying a new BMW. Big investment for me.
Easy to arrange part ex & collection
Everything went very smoothly. Amer was able to get our car to us a few days early as well so we could go away on our holiday. Was very much appreciated.
everything was spot on from the guys
Again the sales executive was spot on, everything was ready, he talked us through the process and sent me emails, documents to sign, and photos of my new vehicle. On collecting my vehicle it was clean, ready to drive and the controls were explained
Marcus at Chandlers Brighton made the sales process smooth and straightforward
Process for collection and completing documentation was straight forward and effortless. The Sales Rep who I have been dealing with for a number of years was fantastic and continues to be helpful and supportive.
Completely satisfied 1st class experience.
First class by all staff at Chandlers
Amer was very helpful and did not pressure the purchase
Great overall buying experience and customer service for Amer.
I could not fault Amer. He kept me updated through the whole process and was very helpful.
Yes all good kept me updated right though the process
Efficient and friendly service and very helpful in having set the car up and explaining how it operates.
I was updated on delivery time and Callum was flexible & helpful to organise a time that fitted around my schedule. On a couple of occasions I made adjustments to my collection arrangements and this was always managed helpfully & courteously.
It all went very smoothly
Everything was explained. Staff are friendly. Staff are helpful.