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The process was made a pleasure by your personnel and their professional, courteous and attentive nature. It's always nice to receive good customer service as well as an excellent service to my car. It seems to me that Chandlers have upped their game
Again I can't fault any aspect of the service especially under difficult COVID restrictions
All good invoice was sent to me
Good and friendly service
You did exactly what you said you would and kept me informed.
Difficult due to COVID and the fact that we live in Horsham. We were able to wait onsite and were regularly informed as to what was happening. And the drinks machine was great!!!
Great service , Alice was very helpful .
Toby gave me excellent personal service and kept me informed of progress and made sure my repair was carried out as expected.
Did what was asked plus they called me to let me know of issues found.
easy and straightforward
Great service and product at affordable price
Service was very good for an EGR cooler recall check. I appreciated the video of the underside check.
Great friendly staff
All work carried out on service as per notes
Great and efficient service platform.
Good customer service
The service manager who checked me out could easily have sold me unnecessary tyres. His integrity was impressive and memorable.
The service was quick and easy
On arrival , I was asked if I wanted to wait as it wasn't going to take too long , and was told that there was a drinks machine and could help myself to refreshments, it was both comfortable and safe with guidelines being followed, what a service .
I was very impressed with the person named Alice who handled our custom with care
Prompt service for replacement tyre.
Issue dealt with and resolved efficiently. Toby was knowledgable and friendly in our dealings.
It was all very efficient
Recall was done quickly, and again Toby is a legend
Shame the coffee machine was out of order.
The work was done in line with expectations. The courtesy car charge was reasonable
Did what I needed to have fone
Jack, Callum and Hannah all went out of their way to provide first class professional customer service. I recommend Chandlers to all my friends and colleagues in Sussex.
It was done quickly, in the time frame I was given. The booking in process was easy, stress free. They let me know as soon as the car was ready for collection. Really excellent service from everyone involved.
Good service, friendly staff, expensive
It was because of Jack. He was amazing he went above and beyond to help me, which I really appreciated . Thank you.
Always friendly and helpful and get the job done
very professional service kept fully up to date on progress/issues etc
Despite the virus all aspects flowed seamlessly and efficiently
the process was very professional and all the staff were very friendly and efficient.
Everything went extremely well.
Friendly contact and efficient work.
Helpful service. Loan car provided.
Nice friendly staff
Good service. I would have liked the option of a courtesy car though
The Service team at Chandlers BMW Brighton looked after me and my car so I will continue to be a satisfied customer.
Everything was handled efficiently, unfortunately when I got home with the repaired vehicle I noticed the bonnet was open on one side.
Great service! Thank you!
Always been impressed with the service I've received.
Good efficient service
my instrument panel showed a problem with my battery despite carrying out a 60 mile run. I visited my local BMW office and despite them being very busy they fixed me up with a new battery and carried out a winter health check whilst I( waited
See above and car available when expected. Work done has improved performance of car.
Depsite being under the third Covid Lockdown, the service department provided an excellent, timely and cusotmer focused expereince.
They was calling me for everything!! I appreciate that.. I don't need to remember exactly date for service.. was quick service.. and I like how they send video with check car!!!
Marcus looked after the sales process from start to finish in a professional knowledgeable and informative way. The hand over was friendly and exciting .
100% attention as soon as I arrived!
Despite the pandemic, we were able to buy a car that met our needs. Amer Khammash was very attentive and diligent when responding to our questions
Strange times but Callum explained all.
Completely satisfied with the entire purchasing process during these COVID times.
We couldn't have asked for a better car or better support throughout the sales process
Quick sourcing of the car I wanted on the right terms
Attentive, efficient and friendly service - a very good experience overall, despite the challenges of lock-down/Covid-19
The salesman was incredibly efficient, a credit to Chandlers. Amer Khammash Made the process seamless. This is my 3rd new BMW and the best experience so far.
One of our first interactions was with one of the younger members of staff Bradley Walsh. He was so helpful and professional it made us want to continue discussions about buying a new car. Totally different to our experiences with other garages.
We took delivery during lockdown so our experience was very different from our previous times but the staff succeeded in making sure that we were still taken care of.
In all honesty, this rating is entirely because of the amazing service I have received from my sales executive (Amer) and the General Sales manager (Chris). They are both very helpful, professional, patient and supportive.
Great comms, kept informed, simple process despite the pandemic restrictions.
Obviously due to Covid restrictions, not the usual experience, but considering the limitations, it all went smoothly.
Easy and hassle free purchase! Didn't have to hang around waiting for a sales person when we wandered in on the off chance, he was easy to deal with and no waffle. Collection straightforward and easy despite lockdown.