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We were charged for things that should of been part of the warranty and had to get a refund. One part of the computer had not been reset and we had to return to have it done. We ordered a touch up pen and that was not in the car as indicated!
Service was completed in a timely fashion and returned in good and clean condition
The service was done quickly and efficiently. I loved the extra bonus of having a video of the car and a walk through of what had been completed and what needed looking into. All issues were resolved very quickly
On this occasion I raised I had a yellow explanation mark triangle on my display, i noticed it was still present after I'd left. Not sure what it is.
Service schedule not fully explained to me.
I was given a courtesy car being disabled this was a life line
I have always received good service
Always a friendly efficient service
So far Chandlers Brighton have said they know what the fault is. I said that if they cure the fault I will be so very pleased and give them a super review ANYWHERE! So just awaiting outcome of job now.
Problem quickly identified and resolved.
Problem not resolved and no call back
They're all just charming, super helpful and put you at ease that they'll sort the problem
fault not yet rectified
Happy with the servicing, etc. However, BMW offer an unasked for free valet. Fine, but the car was returned with the rear interior uncleaned. The rear seats 6,7 were up (I need them flat) and rear seats 3,4,5 were collapsed forward at diff.angles.
Matt on customer service was helpful, reassuring and very professional
Brilliant service. Went beyond my expectations. Dealt with Alex Wallis who was fantastic. Couldn't ask for a better service.
Helpful friendly service in the mini department. On time completion of work. Willing to discuss and review experience
Only the second time I have visited Chandlers. On both occasions they have been friendly, efficient and helpful.
Very professional and accommodating
Vehicle needed brake service which I was worried about leaving, Chandlers Brighton Fitted me in straight away
Fault not fixed first time and car not returned
Toby sorted everything out perfectly
Items requiring replacement carried out and vehicle inspection video received.Car not seen at this BMW garage previously
They did everything I asked them to do and were courteous and friendly. Staff were suitably knowledgeable.
Because they charged me for windscreen washer fluid and 2 days later the warning light came on to say it was low - they obviously hadn't done it. What else didn't they do, did they actually change the oil? Awful service.
Were not able to provide courtesy car, as originally arranged. However, carried out service speedily while I waited.
courtesy car wasn't ready and also the full valet as an upgrade to the vehicle wasn't performed.
Clear explanations of what needed to be done and good discussion of options for work
Car went in for a service and belt noise cant find the belt noise even tho it does it every time they say Monitor it first morning back noise still there still waiting for someone to ring me back so be waiting a long time for that
My car started its service late and also took an hour longer than I was told it would.
Just a small service oil change I waited in the very comfortable waiting area fed with coffee the car was serviced and returned as asked just as an aside when I purchased the car after about 2 weeks it said service Shaun the sales guy agreed to pay
The service was great, however, my alloys were damaged in the process and I was told Id receive a call from the bodywork team but have not heard from anyone over a week later
Staff always attentive and helpful
The service was carried out.
My car was registered in December 2016 but your system summoned me for a check-over, which turned out not to be necessary for another year. However, the team did the check and cleaned the car and made no charge. Service proper is due in 6,0000m
Everything was great, only reason I havent given a 5 is because being an M dealer I expected a lot more nice M cars in your show room that I could have looked at whilst waiting for the service
Personal attention shown to customers is second to none.
Excellent service--apart from the fact that when I collected the car after service a message in my dash display told me that the tyres were only just OK for pressure
Would have preferred Angmering for diamond wheels but appreciate you only have one machine.
Have no complaints, easy to book in, on the day all straightforward and complete within a day also
Mot took longer than expected.
Well went in for a MOT and a replacement number plate, The number plate had the wrong registration put on it so had to be replaced, Also I need to pop back in sometime to reset the vehicle service date.
No Issues with work carried out
Efficient and work carried out to complete satisfaction.
Service booking and completion delayed because of BMW recall workload spike - not previously a problem.
Always great you with a smile
all works carried at good standard
Call back a little slow but otherwise great service
It was quite expensive.
MOT test done to my satisfaction
very smoothly handled and i am delighted with the car.
Staff made it a great experience and that's the reason I stayed with bmw. Phil langridge and Jamie brown especially although the main finance person who's name evades me was also brilliant.
Because I admire the honesty and customer/ dealer
Helpful friendly staff
I was delt with very well, politely and professionally.
The Christmas period was not insufficiently supported by the Sales Team........a week was lost by Ashley being on holiday and no-one arranging transportation of the vehicle from Norfolk to Hove in his absence.
Sean always keeps us updated with the progress of our order we just turn up and everything is explained and away we drive.
Very impressed and as I purchased my vehicle over email/phone i was very impressed that on day of collection all paperwork was completely accurate and as I expected them to be.
Sean was wonderfully helpful as was the gentleman that helped with the finance. They really went the extra mile; Sean hand delivered my car to work when it was difficult to get to the garage and another man stayed 30 mins late to help with forms!
Amer the salesman couldn't have done more during the sales process. Really helpful and honest. Please pass on my thanks.
My only negative comment would be the "make up" of BMW where each entity operates independently under the BMW name (e.g. Chandlers, BMW Finance and the Company who eventually delivered the car - which at some point was lost at a dock in France).
Nothing is ever too much for them
Greg gave a full explanation and has subsequently helped recover a couple of things I left in the old vehicle. Nothing is too much trouble for Greg which I appreciate !
A painless without undue pressure process.
Receptionists were polite and helpful, all staff were attentive and friendly a nice atmosphere and no rush to make up ones mind before purchasing . The car was delivered on time and to the date we agreed. Facilities at the center were excellent.
The service I received from Chandlers was excellent and in particular I should like to mention James Wells who was both informative, patient, extremely helpful and not pushy.
Excellent service provided from the outset with a 24 hour test drive through to the delivery of my new car. Many thanks to the Team and Brighton.
Staff were amazing especially Ian James
We only waited a week for our new car
Sean was considered in his approach and took the time to understand our car needs and wants. Found us a great deal, value for money and with that extra class of customer service. Would not hesitate to recommend.
As the first answer. The staff are always friendly and helpful and nothing is to much trouble.
Joachim did exactly what we asked for. A once only quote at a competitive price. He kept us informed throughout and responded promptly and efficiently to any queries we raised.
Everything just came together. I did not expect a car purchase to be so smooth and easy.
Very nice people in every way and extremely helpful.
Excellent service as always, nice comfy & smart showroom
courteous knowledgeable staff ,process made easy and pleasant
Car took 5 months to arrive from order date, I kept getting video messages telling me "great news, the car delivery date has moved forwards" when it actually hadn't!