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About Chandlers Brighton.

Chandlers Brighton's commitment to you is to maintain the highest possible standards at all times.

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Martin Buhagiar

Head of Business

Chris Rooney

General Sales Manager

Ben Prout

Retail Manager

Will Hopkinson

Retail Manager

Chris Ledger

Local Business Development Manager

Ashley Langley

Sales Executive

Sean Mumford

Sales Executive

Amer Khammash

Sales Executive

Ian James

Sales Executive

Greg Lindley

Sales Executive

James Wells

Sales Executive

George Cornwell

BMW Product Genius

Phillip Langrish

Sales Executive

Matt England

BMWi Sales Executive

Jamie Brown

BMW Retention Specialist

Ryan O'Neill

Bodyshop Manager

Bronwyn Ryan

Service Administrator

Andy Collins

Vehicle Damage Assessor

Will Lucie-Smith

Bodyshop Advisor

Alex Tribe

Motorrad Service Advisor

Connor Freeman

Motorrad Service Advisor

Matt Harlow

Motorrad Sales Executive

Martyn Rance

Motorrad Sales Executive

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Outstanding customer care

Service

Always polite and good service

Service

Work was done efficiently however on previous occasions our car has been valeted prior to its return. This was not done this time !! Was there a reason or was this an oversight ?

Service

Excellent customer service

Service

The recall was done and the car given a wash & vac.

Service

Good service

Service

The Service team are very helpful and efficient as are any of the other team members I've come into contact with.

Service

Matt looked after everything

Service

They are a very good crowd at Portslade and very good Coffee and Mags if you have to wait.

Service

I got all the information that I needed with urgency by Simon took on.

Service

Easy to deal with

Service

I was treated with great respect

Service

Collect and deliver facility worked well. I was kept informed of progress. I'd bought pre-paid service package.

Service

Did not replace my badge under warranty they think the damage was done by something don't agree with that

Service

Always very reliable

Service

Chandlers staff great

Service

Matt on the service reception is always extremely helpful and any work carried out is of the highest standard.

Service

Friendly, efficient service

Service

Everything went smoothly and completed in time they said.

Service

Car passed its MOT and the garage did a good job and kept me informed of progress. Could have been cheaper of course.

Service

Just great service from very helpful and knowledgeable staff.

Service

Good service and prices But difficult to get slot sometimes

Service

Dean Brooks has worked very hard to resolve the ongoing issues I have had with my roof mechanism, at a time when his department has been under huge pressure. I much appreciated his efficient handling of the situation, and of me, a frustrated customer

Service

Matt Clare excellent customer service.

Service

Service completed early. Not a complete 5/5 as the service interval commenced on the day the vehicle was produced and not the day I purchased it. So vehicle had to be serviced slightly earlier than the expected 2 years or 17000 miles.

Service

Once again efficiently dealt with and always felt appreciated.

Service

Always attentive and polite.

Service

Excellent service experience always!!

Service

No one seemed to know what was going on

Service

Would not drive the car back because they thought the tyres were too worn, yet the tyre specialist said the car was clearly safe to drive. In addition, we asked for the car to be valeted but this was poor and the car had only had a light clean.

Service

Although I still some element of the rattle referred to above the staff are a credit to the brand.

Service

They kept me informed at all times and said that as my car was just out of warranty they would contact BMW to see what costs could be covered if necessary.

Service

Fantastic service, nice coffee too

Service

Very good service, and very friendly and helpfull staff.

Service

quick and competent service

Service

They made their best efforts to investigate the gearbox problem and get BMW warranty to the support claim but were unsusscessful.

Service

Did what I asked

Service

Always room for improvement

Service

Because I was completely satisfied

Service

Dean and his team were amazing

Service

I had to chase a warranty issue on several occasions and still don't have a satisfactory answer.

Service

Checking the car in was a bit impersonal, but on collection I had a good dialogue with the service agent on the future of electric cars especially the e3.

Service

i have been a customer at this centre for the last 12 years and i would not take my car or motorbike anywhere else.

Service

Very efficient, friendly, helpful and professional.

Service

Very well looked after and problem solved

Service

Matt Clare was first class from start to finish.

Service

Had to wait longer than expected.

Service

Service reception good. Service and MOT completed on time. Disappointed that my drivers seat was moved in almost every adjustment. Do not see that it was necessary to do this as I am of

Service

Booking experience was bad, no notification confirming appointment and then the staff didn't understand the bill I was expected to pay

Service

I would have given five stars but the price originally quoted was quite high but I went on line and found the price to be far cheaper and then booked it on the phone with the proviso that the price would be as shown on line. Almost booked elsewhere.

Service

Very friendly and professional

Service

Work was carried out quickly and car returned clean

Service

Everything carried out very well.

Service

I was also asked if I'd like car cleaned and agreed as it's usually just done, I've never been asked before. Receptionist said I'd be called around noon when car ready. kept checking my phone from noon, wondering if I should head back to garage

Service

The courtesy car we were allocated was manual, despite having had a lengthy conversation with Dean (service manager) about how we (all) no longer felt comfortable driving other than an automatic. Consequently we could not use it.

Service

good service

Sales

Ian James was helpful, attentive and tuned in to what we wanted. We would certainly recommend him. We are delighted with the car and know we'll get great after sales service.

Sales

I was served by Amer Khammash who I found to be extremely courteous, knowledgeable and helpful throughout the transaction, also afterwards.

Sales

Great customer service from all staff- mostly Sean

Sales

James Wells was very helpful and spent a long time with us making sure we got what we wanted.

Sales

So well looked after from beginning to end

Sales

Great customercare

Sales

I had a good experience.

Sales

See above, Amer Kameesh was courteous and took pains to ensure that both he understood my needs and that he explained clearly all points involved

Sales

Customer service at the Portslade branch is outstanding

Sales

Always had professional and friendly advice at Chandlers BMW.

Sales

James Wells was great from start to finish

Sales

See question 1 Amazing salesman- wasn't in a position to look for a vehicle but managed to purchase our dream vehicle! Thanks The salesman is so good and never pushy that I felt obliged to purchase after all the effort he put in.

Sales

Excellent service from start to finish. Professional, helpful and thorough.

Sales

Not got the car yet!!!!

Sales

Really satisfied with how james dealt with my new car purchase throughout the whole process, he is a credit to bmw brighton.

Sales

Great customer service from Sean Mumford

Sales

From the start I when I walked in unannounced until taking delivery,nothing was to much trouble,advice was offered when I asked for it or when I needed guidance.A very good and enjoyable experience.

Sales

Excellent service from start to finish.