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Great service but could have been kept more up to date with the progress and when I should expect my car to be returned.
Consistently excellent experience every time I visit
Always clean and welcoming, great car displays and no wait to be served
Unfortunately I had to leave the car there for an extra day so that parts could be delivered (rear spring). If it could have been done on the same day then would have scored 5. But for a 10 year old car, I would not expect all parts to be in stock
Unable to fix and require vehicle in. I went for a X as I take the vehicle off road. Chandlers unable to offer me a satisfactory loan car, and even offered me a Mini? If I wanted a mini, I would have purchased a mini. Without my car for 5 days :-(
Communication skills need to be improved
Everything was communicated to me so I was informed
Pleasant hopeful staff, easy booking of services and good coffee and magazines if you are waiting Smart premises
I have recently had my car in Chandlers Portslade twice. First for Service, then, 4 weeks later, for MOT. Each time, after about 10 miles driving, the Tyre Low Pressure Warning has activated. See next box.
It is always a feel good experience with Chandlers
I gave the fault code on arrival. The car needed plugging in diagnosing and vent motors recoding. Didn't need the health check and car wash. Would of been nice to be informed what was going on as we had to hang around for 2 hours for a 20 minute job.
Always a smooth running operation
Really helpful - they went out of their way to fix my car.
I had a quote for job so knew it was perhaps more expensive than some other non bmw garages, but I chose Chandlers for the service
Please see above. I would add that the technician who looked at the car was either incompetent or I suspect could not be bothered to inspect the light properly.
I needed a new tyre fitted was done promptly and at an agreed price
Apart from the brakes issue - which I don't consider to be Chandlers' fault - I'm quite happy with them.
Car collected, and returned, with all work done on time. Just one small point marked you down one peg. Your mechanics plugged the middle rear seat belt into its seat-housing and I cannot work out how to unclip it yet!
As always did what they said they'd do when they said they'd do it
Good service but rather flaky communication between different people at the service desk.
Car as above, advisories against Tyres and brakes, when challenged admitted they were fine until next service
The service was as usual a high standard. It has been booked in for further work & a courtesy car has been booked,
Everything went to time and plan.
I found the advice attached to the wiper stalk the following day - I'd collected the car in the dark and hadn't seen it. As i walked out past the finance desk, neither of the staff there said goodbye, I felt as if I was a nuisance picking up late
There were no problems with the work or service.
Very easy professional service and team
Great service from friendly and efficient staff.
Video info very helpful.
Always good service & friendly staff
said discs and tyres needed replacing when plenty life in both
Very strong service. Just not what I would describe as 5 star, definitely 4 star though which is good for what you do
Had no problem.
I felt that they handled the recall very well, from my initial contact via the on-line booking, to answering my follow-up email and explaining what the procedure would be and to keeping to my expectation for when the replacement work was carried out.
You are not cheapest. But efficient p, clean well managed. Love the underbody video
Efficient and reliable service
Good service executive
As previously the car passed mot with flying colours only for the engine to pack in hoping the bmw will cover the cost as I don't believe the car was sold fit for purpose
Two days after service , when tyres had been checked, on screen computer advised air pressure low.
Would be five stars, but I did not get my car back for a week due to a part having to be sent from Germany.
Very easy to book and all very helpful
Super friendly team. Prompt service. And good communication.
Not on this occasion up to the usual standard.
Toby went above and beyond our expectations. He has great product knowledge and a desire to assist.
I especially liked Shane's video which explained the condition of the hidden underside of the car. However no car wash included.
I thought the tyre balancing was over priced
My report stated that the Car's battery health was red, yet I wasn't informed when I picked the car up. If I had been informed I would have requested it to be changed.
very good and efficient service
completely satified , with the service and courtesy i was given on the day.
Local dealer gets most things right but still room for improvement, like communication. E.g. was specifically asked to bring car in at 07:45, but staff didn't turn up until 08:00! Also asked for car not to be washed but it was still washed.
They failed to tell me that the repair I had requested on one of my wheels would not be done on the day, despite two calls beforehand to discuss this. At the last service they charged me for screen wash which I had topped up myself that morning!
service work good if not rather expensive
The staff were, as usual, very polite and efficient - but badly trained to install my SatNav update.
Reception staff where helpful and car was cleaned and ready for collection
Superb product backed with equal customer service.
expedience , professionalism , care and polite manner of everyone.
Usual good service
For the last visit very satified. Thanks
Always great service from Chandlers. Prompt pick up/delivery of car. Kept up to date on status and costs by Will Roberts who was also understanding of my issues and friendly.
All issues sorted out But main dealer prices
All items were done as required, this time I was contacted and informed of progress. Let down was the MOT service interval had not been updated and luckily I had not driven away. This only took 10 mins to resolve but I'd had a similar issue before.
There were no issues with my service
Good walkthrough of new functionality
Ian & Chris are true professionals when dealing with me & especially knowing I am not the easiest of people.
A date was set when I first arranged car and I was kept informed all the way through
They did adjust it to my availability, i cannot ask for more and you can really feel that you are a client not just a random person
Mainly because of Sean Mumford. Plus the person who talked through all of the technology in the car with me was lovely and very thorough.
Great service and salesman could t have done more to help - Amer Khammash.
I am completely satisfied with how well I was dealt with at bmw an thanks to matt it wasn't as daunting as I thought it would be!
Good showroom, great service
Ashley Langley was amazing. He helped us from browsing to purchasing (motability) and kept up updated and then checked in on us after. Even pick up car customer service was amazing.
There was a slight issue with holding down cars, but in the end BMW worked it all out and were extremely helpful.
Sales assistant was very knowledgeable and quickly identified my requirements and found the solution
BMW centre very attentive & sensibly responsive to my query. Delivery date as promised so nice & quick.
All took place as planned/promised
The whole experience was a joy, and although I wasn't particularly keen on replacing my car at the time, Amer put that joy back into the process, and was firing up my enthusiasm as the time approached to collect my new Z4.
We can comment on the quality of the coffee (excellent), the quality of staff at Chandlers Brighton (warm, kindly and with excellent inter-personal skills) and the quality of the vehicle (which is what we were there for) and too is excellent!
James Wells was amazing, understanding, empathetic, patient in helping us after a very serious car accident. He is simply outstanding and I really hope BMW Reward him accordingly !
Great team. Amer in particular was knowledgeable and helpful during the whole process from initial visit through to completion of the purchase.
Amer definitely gets 5 stars, really looked after us. As I mentioned before, professional, friendly and easygoing. What we really liked was that he wasn't overly salesy ( if that's a word!) Had exactly the right mix of all the above.
a number of issues i was not happy with which i relayed to sales manager his name i believe to be chris rooney at chandlers some issues which still have not been resolved some 3 weeks after receiving the car.
Finance details and drive away insurance weren't in place when I went to pick up the car which necessitated me returning the following day to complete the paperwork and take the car home
As above. The whole team worked to make it easy for me
Chandlers Portslade were a pleasure overall
It was simply an easy operation. Excellent member of staff a Mr Sean Mumford.
Impressive service from all staff throughout all negotiations.
Very satisfied with service and knowledge
Good handover, noticed a couple of surface scratches on a new car! But, the prep team came out and polished them out, no problem.