Excellent service from Matt Clare, very grateful to him for taking ownership of my issues and seeing it through to a fair outcome with BMW UK

Because I was very satisfied perhaps!

Very accommodating and work carried out as required and a quick turnaround.

Will Roberts at Chandlers is efficient and courteous. I have only just switched to Chandlers since retiring and moving home and have found it to be a very enjoyable experience.

Everything done as requested

Courteous, competent and sensitive to my concerns

Great service. Polite staff. Couldn't ask for more.

Fantastic service as always.

everything was done in the time it was promised, the car was cleaned and I was provided with coffee whilst waiting

No probs. All good

See comments above.

Liked the automated booking in didn't receive a text regarding pick up a car not ready till nearly 6 o'clock, could also see car just got a quick hose down, once again obviously too busy.

My recent car service , I dropped off at 8 am and requested 2-4 pm collection . 1730 still no one had contacted me and I just turned up to find my car was actually ready , how long I do not know . Appalling No one contacted me and very annoyed .

There really is nothing more that they could have done to make things any easier.

Always fine

Work done quickly and engineer very pleasant.

Helpful at check-in as this was my first experience with the new post Covid-19 process. Contact from the service team regarding the issue found was good and car turned around pretty quickly.

becuase I was very satisfied with my service experience

First class service.

Good service and provision of alternative car whilst mine was being fixed

Excellent.

Toby looked after me really well today!

Whole process managed very professionally

Perfect

Have used Chandlers for over a decade. Always great service. can't think why I would want to change that!

Matt kept me informed of progress since parts had to come form Germany

Everything done to a high standard at a difficult time, my wife was also given a courtesy car for the day despite lack of vehicles.

People who go out of their way to make Customer service outstanding

They did a great job work carried out quickly and efficiently

Because I was completely satisfied.

The service was quick

`no problems

Explanations of work carried out very clear and supportive video a bonus.

Again, great customer service

Very easy to deal with and excellent customer service

Efficient service Good COVID-19 safety precautions

Job done!

Efficient and curteous

William on reception went out of his way to make sure that a small issue regarding the service package I had was resolved.

Great use of technology during this COVID crisis.

I feel that they coped very well despite the Covid problems . All things went smoothly and efficiently.

Everyone that I encountered was polite, humble and knowledgeable.

Nice clean car to come back too, quick service and full update given

The salesman Mr. Callum Denega dealt with me in a very professional and courteous manner. The trade in of my car and purchase of the new BMW was done very smoothly.

I cannot think of anything Amer could have done differently to improve the service

Amer our salesman was amazing and he should be commended. He provided great service from start to finish especially during COVID-19. Such a nice man with thoroughly pleasant style. We would return to Chandlers in the future because of him.

Always helpful despite Covid restrictions

Good customer contact

Love my new car and the whole experience was seamless considering current lockdown and restrictions

Given the COVID restrictions , good delivery procedure supported by online information

Excellent service from all at Chandlers